We were voted in as the Singapore Winner in the Tour Operator category for the inaugural Reader’s Digest Quality Service Award Asia 2020. This award is 100% voted by Singaporean consumers and designed to reward local companies that provide outstanding service to its customers. Consumers were surveyed and asked to rank their experiences of the service provider according to 5 main components of customer service excellence – personalisation, understanding, simplicity, reliability and satisfaction.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2019 and 11 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding
of customer needs and innovation.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2019 for demonstrating professionalism and excellence in staff and services towards consumers and partners.
We launched +en Travel Envoys – Singapore’s First Travel Entrepreneur Network, supported by Singapore Tourism Board, a new innovative initiative based on the model of the sharing economy,
providing individuals with the digital platforms, training, expertise, network and resources to start a travel business online. The seeks to unearth new distribution channels through the envoy network, thus reaching out to new and untapped
customer segments.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2018 and 10 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding
of customer needs and innovation.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2018 for demonstrating professionalism and excellence in staff and services towards consumers and partners.
We launched www.ChanBrothersCruises.com, a one-stop solution designed to drive change and foster innovation in the cruise industry. Boasting over 22 cruise operators, 230 ships and 3,500 with
20,000 sailings, it is the only online travel agency in the world with the capability of packaging beyond cruises including air tickets, transfers, pre- and post-cruise accommodation and pre- and post-cruise tours. With robust 24/7 booking,
customers can select preferred cabins, understand map routing of programmes, navigate deck plans for selected ships, book preferred dining times, make comparisons across up to 3 ships, chat with a cruise specialist over the live and transact
seamlessly with a mobile-friendly display.
We extended the Chan Brothers Travel brand with the inception of Chan Brothers Prestige, which in crafting tailor-made journeys through industry knowledge and global Virtuoso
connections. As an esteemed member of the leading luxury network Virtuoso with access to a plethora of exclusive experiences, customers can travel like a VIP and a superlative vacation after their very own hearts' desires.
We were
the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2017 and 9 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer
needs and innovation.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2017 for demonstrating professionalism and excellence in staff and services towards consumers and partners.
We launched our eTravel Advisor app which offers prospective travellers ready tour information and functions at their fingertips, including pre-departure briefings, tour notifications,
balance payments, post-tour feedback and more.
We completed the final phase of development of our Quote, Book & Go ecommerce platform effectively allowing an individual to price every single component of their holiday
independently with instant confirmation. While many Online Travel Agencies already have the capabilities to do so to a limited product extent, we have enhanced it and expanded it to include cruise holidays, pre/post cruise accommodation, transfers,
sightseeing and more.
We inaugurated the Chan Brothers accelerator programme, a new initiative designed to
drive change and foster innovation in the travel, tourism and hospitality industries through incubation and acceleration of start ups with intellectual content and strong growth potential across international markets. The initiative marks
the first of its kind in Singapore and the region for a travel agency.
We launched Chan Brothers Japan Travel Centre, offering travellers the convenience of a one-stop shop to check out top destinations in the land of the rising sun from Japan travel
specialists. With carefully curated programmes moulded to perfection by the tens of thousands of Singaporeans who choose to travel with travel agency every year, Chan Brothers Travel Japan itineraries charm with the guarantee of authenticity
of meals, one-of-a-kind immersions, well-located or specialty accommodation and quality hot spring experiences. Nothing screams personalisation more than the diverse range of programmes featuring bed and breakfasts, home stays, city breaks,
heritage voyages, hot spring retreats, rail holidays, resort getaways, self-drive journeys, shopping sprees, ski vacations and more.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2016 and 8 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value,
understanding of customer needs and innovation.

We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2015 and 7 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
Chan Brothers Travel was successfully awarded the Singapore Service Class Certification by SPRING Singapore on 27 August 2015. The Singapore Service Class certification was a testimony of our commitment to attain service excellence in all aspects of customer service. It also marked the travel agency’s progress in its one and a half year Customer Centric Initiative (CCI) journey.
Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. Based on the business excellence framework, it covers 6 categories namely, Leadership, Planning, Information, People, Customer and Results.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2015 for demonstrating professionalism and excellence in staff and services towards consumers and partners
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2014 and 6 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We were awarded Best Travel Agency in Asiaone People's Choice Awards 2013 by AsiaOne, Singapore Press Holdings' leading news and lifestyle website. The award is a public acknowledgment of the best brands and products in Singapore and the region.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2013 and 5 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We completed the final phase of Chan Brothers Travel Powerhouse. Following the opening of its flagship store and worldwide cruise in 2012, massive makeover took place progressively at 2 other principal stores on level 1 and 7 of the same building
within a year. Spanning over 2 floors and 15,000 square feet, the Travel Powerhouse heralds the dawn of a new era for the 48-year-old agency and a new frontier for the industry.
We relaunched Asia Global Vacation as the trusted, low price alternative for affordable good value tours and established Euroworld the low price challenger for Europe and America tours. Both entities serve the segment of price-conscious travellers who require only basic itineraries with more leisure time for shopping and other pursuits of special interest. On average, prices are 10 percent lower if not similar to the low-ballers in the market comprising of new entrants or small, medium-sized wannabes. They bring affordable tours with absolute price transparency but without compromise to quality, the assurance that comes only with Chan Brothers brand.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2013 for demonstrating professionalism and excellence in staff and services towards consumers and partners.
We were awarded Best Travel Agency in Asiaone People's Choice Awards 2011/12 by AsiaOne, Singapore Press Holdings' leading news and lifestyle website. The award is a public acknowledgment of the best brands and products in Singapore and the region.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2012 and 4 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We launched the flagship store and cruise centre, prominently anchored at #01-12 Fook Hai Building. Spreading over a spacious 4,000 square feet of retail space, the roomy flagship store increases current capacity by 15 percent. The bold design of the new flagship store and cruise centre symbolises how impassioned the travel agency is in elevating travel service and product excellence, and has been described tongue-in-cheek by many as redefining the "Chanel" in travel.
We established partnership with the biggest travel review site TripAdvisor, the world's largest travel site. Through the partnership, TripAdvisor traveller reviews and ratings are displayed on our online hotel platform ChanBrothersHotels.com, marking the collaboration of key industry leaders. ChanBrothersHotels.com boasts of over 120,000 hotels, low prices guaranteed, instant confirmation, acceptance of last-minute bookings and exclusive daily offers. Unlike regular hotel portals where prices displayed exclude hotel tax and service fees, ChanBrothersHotels.com promises prices with all taxes included and no hidden charges, i.e. what you see is what you pay.
We were awarded Best Travel Agency in AsiaOne People's Choice Awards 2010 organised by AsiaOne, Singapore Press Holdings' leading news and lifestyle website. The award is a public acknowledgment of the best brands and products in Singapore and the region.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2011 and 3 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We launched our first company-owned franchise shop, Chan's World Holidays. Beyond distributing products and services by Chan Brothers Travel, the bespoke travel agency steers away from mass market tours and instead, plugs existing gaps in the current travel market by offering English-speaking package tours to Asia and China and Chinese-speaking package tours to long haul destinations.
We acquired another commercial property at North Bridge Road under the Chan Brothers property investment portfolio and named it Chan Brothers Building. It has over 11,000 square feet of commercial space for lease across seven floors. The new building adds to the existing over $100 million of /asset backing on local and overseas properties, ranging from office building, shop houses, shop units and residential units in Singapore, Malaysia and Hong Kong, as well as residential development in Australia.
We launched our new television commercial series to great success.
In keeping ourselves aligned with new technologies, our hotel and flight portals www.ChanBrothersHotels.com and www.ChanBrothersFlights.com underwent major revamps in the first and third quarter of 2010 respectively. Online bookings via our flight and hotel portals achieved an average growth of 50 percent month on month since their revamp while visitorship doubled.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2010 for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2010 for demonstrating professionalism and excellence in staff and services towards consumers and partners.

We kick started the year with the official appointment of MediaCorp Radio personality, Ms Wong Lee Jeng as our travel ambassador for 2008. With Lee Jeng hailed as a prominent voice over the airwaves and Chan Brothers Travel unanimously regarded as
the “voice of the travel industry”, the partnership looked set to be a perfect pairing.
We were the only travel agent in Singapore awarded Platinum in Reader’s Digest Trusted Brands 2008 for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.
We extended the Chan Brothers Travel brand with the inception of a budget travel division, Asia Global Vacation, catering to the price-sensitive customers and focusing on offering travel packages without the frills.
Our new hotel portal – chanbrothers.com/hotel was launched with a secured online payment gateway for convenience of travellers and hit over a million page views in May alone.
Demand for travel was at its peak and so we went big with the inaugural success of our Taiwan charter flights, China Three Gorges charter cruises and Eastern Europe Danube River charter cruises.
We grew to be the largest and most established travel agency in Singapore and the region with more than 300 associates globally, joint ventures in Indonesia, franchises in Malaysia and a fast-growing network of agents in the Asia Pacific region.
As part of our continuous effort to enhance our service quality, we commenced the implementation of a customised e-CRM programme and the expansion of our existing call centre.
With the launch of our regional hotel-centric portal – chanbrothershotels.com, we now offer the region’s most integrated travel exchange portal. At the same time, chanbrothers.com also developed into a leading online travel portal in Singapore with average daily page views of more than 30,000.
With the advent of budget airlines in Asia, we saw a new market opportunity and an increased demand in low-cost air travel in the region. We participated in the growth of intra-Asia travel and made an effort to capture the budget travel market ahead
of competition.
Consequently, a new range of budget packages targeted at cost-conscious travellers was unveiled at our budget travel fairs and roadshows that were held in tandem with the launch of Singapore's first budget airline in May.
We took another leading step with the launch of the first regional discount airfare portal in Asia – chanbrothersflights.com, offering discounted airfares for travels originating from Singapore and other countries.
We entered into a S$1 million partnership with PT. Panorama Sentrawisata to set up PT. Chan Brothers Travel Indonesia.
In the same year, chanbrothers.com expanded its content base and went international. Through affiliated programmes, strategic alliances and joint ventures with leading central reservations systems, travel companies and major travel players in Asia Pacific, chanbrothers.com established Internet presence in the USA, the UK, Hong Kong, Thailand, Indonesia and Malaysia.
We clinched the inaugural “New Age Agent” award by Travel Asia for demonstrating strength, fortitude and enterprise in the new economy. Cyber investments and online efforts paid off in the same year as we achieved S$120 million in sales and recorded a year-on-year growth of 34 percent.
We launched our first B2C travel website – chanbrothers.com. Within the first 11 months of operation, we received 25,000 bookings online and close to S$30 million in sales.
We were awarded “Travel Agency of the Year in 1987” by the Singapore Tourist Promotion Board (now known as the Singapore Tourism Board), the first of many accolades to come.
Our managing director, Mr Anthony Chan, took over the helm. He introduced with great success the “hotel-on-wheels” concept in touring Europe (double-deckers with sleeping berths and kitchens) and popularised tours to Australia and New Zealand among Singaporeans.
Our business was moved to Fook Hai Building, occupying a single unit on the fourth floor. Over the ensuing years, we expanded to the fifth, sixth, seventh and finally, the first floor of the building.
Our chairman, Mr Chan Liang Choy, founded Chan Brothers Travel and began an intimate three-staff outfit operating from a modest rented shop in Cecil Street selling only air and train tickets.