Had a good trip to Korea Busan and Jeju, serviced by Priscilla. She was helpful to ensure we had a good time. In particular, at last minute she helped to secure a tour in Jeju. While there was some mis-communications, all went well in the end.

Local guide Chris in Busan was particularly helpful and accommodating. He put in extra effort to ensure that we see the best in Busan and ensured that we left Busan happy ;)

Dear Sir,

Our first trip with Chan Brothers travel, my wife and i love it,. I will love to follow your company tour again or recommend to other. I would like to inform you that we really enjoy our holiday with Mr Johnny Hoo as our tour leader. It is from day 1 at the Changi departure hall till the last day at the arrival hall in Singapore.

When our group touch down at our destination he dedicate his professionalism as tour guide running up and down to make sure that everyone is not left behind, he also give all of us precise instruction every now and then to be certain that we understood him.

During the day to day tour he will brief us and also for tomorrow itinerary one day in advance and on the same day he will repeat it again, so no one will missed it. He also make sure that everyone really enjoy it, he will help out to those who need it.

He is knowledgeable to explains in those places of interest and past history. He recommend good foods and shopping when all of us on our own free time (lunch or dinner), he even bring those who don't know where to look for food. He will give enough time to all of us and if some of us turn up late he very understanding.

The last day (day 10) when we all on our own he wake up early to arrange with the bus driver to bring us to those places of interest on his own accord which is not included in the tour itinerary. He also strongly recommended all of us to travel to other wonderful destinations of country by Chan Brothers travel and explain to us why other travel agency prices factor compared to his company (CBT) I notice that he is very loyal to the company. I think he need to be commendable by the company.

We are grateful to have Laurence Lim leading us in this Spectacular Scandinavia Tour. His leadership and communication skill with his knowledge on the different countries and history is commendable. We are also impressed by his flexibility to adjust and accommodate us to change the itinerary to Vigeland Park due to the raining weather.

He is able to accommodate to meet the needs of the families in term of room arrangement and internet router constraint.

We would certainly enjoy the tour and look forward to have him as our tour manager for other tours.

Hi there!

I did a tour with Chan Brother to Russia. My tour leader was Cedric Soh. I would like to take this chance to give my feedback to you. It was a wonderful trip for me and my aunt (she went with me). We enjoyed the iternary that was planned by the agency very much. All the places of interests that we wanted to see were covered. Especially the "moscow metro" that is world renowned as the "people's palaces". We were so glad that we get to see a lot of the beautiful train stations that were built during the soviet times. Our Russia tour guide was keen to showcase the metro and I am Glad he didn't just take us to one but many stations. Please keep this in the tour planning, it is stunning to see the stations because they are bulit like palaces! Maybe kindly inform the elder travellers in advance about this segment and give them an option to rest and allow the rest to keep viewing more stations.

As there were mixture of young and old Travellers it's good that the Moscow tour guide show at least 4 to 5 stations. During this trip, the food was decent and has a pretty good ambiance. We enjoyed it, however I suggest is good to have vegan options for those who wish not to eat meat. My expectations were met and the Transportation was good. Moscow's tour guide Vladimir was good and keen to showcase Moscow to us. While the St Petersburg's tour guide Dasha was excellent! She was very Pro-active and enthusiastic, always smiling and quick to help first time Travellers like us in any ways she can. She make St Petersburg very lovely trip for us. We are very glad that Chan Brother's secure good oversee staff like her. It really transforms the Russia experience into a whole new level.

When we got back to Moscow, we had Irina a local tour guide. Although it's only 2 days, she was very professional and once again enthusiastically showed us Moscow even though she knew we probably have seen most of it during the first few days when we were there. We can tell she showered us with attention and not just guiding our way back to Singapore. Lastly, I would like to give my sincere acknowledgement of our tour manager Cedric Soh. I have been to other tour agencies such as EU Holiday, I must comment that Cedric did above and beyond his duty. He listens to our feedback on the spot and improvised quickly to cater to our needs and wants. He watched over us when we visit places of interests, minding our personal safety and most of all, he keeps the group tight together so that we don't lost each other in crowded areas. We didn't lost any precious time finding lost travel mates.

I like the fact that Cedric was able to cater the needs of those whom couldn't travel by foot that well (afterall Russia big country, moderate to intense walking is expected) and those who can walk very well. He is always mindful that there are some whom want to see more of places of interest s and some who don't want to see more than is needed due to personal physical abilities. Cedric maximum the viewing opportunities to those whom want to see more and he would also always make sure there is a resting spot and toilet breaks adequately for those who have phyically less able. For this I applauded his efforts and his professionalism. Given that he just Join Chan's Brother only recently, he met the Chan's Brother high standard that we expected. And likewise he was in fact better than other tour agency I went to.

My wife, daughter and myself recently went on the Hokkaido Floral Indulgence, conducted by Kevin (who is based in Tokyo).

I would like to feedback that it was the most enjoyable family trip. The Chan Bros choice of hotel stay and meals were of high quality. Although every night was a different hotel, it thoroughly enjoyable.

Both the Tour Leader (Kevin) and bus driver were polite and helpful. Kevin was exceptional in providing relevant info without being too intrusive (ie, he didn't talk all the time). He was also one of the reasons in making our trip very enjoyable and memorable.

All the sights in the itinerary were interesting and fascinating. We have already shared this tour package with a number of friends, one of whom have indicated interest for next year.

Keep up the good work, to you and Kevin.

Thank you.

Dear Sir/Madam;

Good day!! My family and I would like to say thank you to Chan Brothers Travel and especially arranging a great tour guide, Mr.Sam to accompany us in Europe tour in June’17.It was a magnificent experience and under a great and professional tour leader, Mr.Sam; we managed to enjoy many fabulous scenery, great food and restaurant, transportation without delay.

Last but not least, we gained many knowledge from Mr.Sam, Austria with the famous ”Sounds of Music”, and Mozart’s birth place; La perfume at Paris; Art and Mummy Museum at London based on recommendation of Mr.Sam, and enjoyed musical, “The Wicked” at London, etc. Thank you so much for arranging us a great Europe Tour and we would like to join Italy tour with Mr.Sam next year. Looking forward for our next trip. Thank you.

My family and 2 of my elder sisters have been travelling to many countries but never had the pleasure to experience such excellent tour guide service as provided by our recent 10D9N Jiu Zhai Gou / Sichuan Explore local tour guide, Xiao Fei.

Beside his good personalities, we were greatly impressed by his outstanding service orientated attitude and his knowledge, humour and hospitality demonstrated throughout the tour.

He was always ready to go the extra miles to serve the needs and help all the travellers as well as providing valuable insight information such as the tour timing to avoid crowd congestion, the exact hotel’s rooms & breakfast location, details on their local food & delicacies and many others besides being well-versed in Chengdu’s culture and history and also a good story teller especially on the story of Su Shi, also known as Su Tungpo, a Chinese writer, poet and a statesman of the Song dynasty.

Xiao Fei has greatly contributed not only to the great success of our tour with long lasting and very positive memories but also left a very good impression on Chan Brothers Travel and for all the tour guides in the tourism industry to emulate!

Nothing was too much trouble for him and each and every questions we asked were met with a warm and knowledgeable response.

Please email theses compliments to his company as he really worked above and beyond our expectations and requirement. Many times on the bus trips, he could have just sat down and rested but instead, he went out of his way to ensure that we had a perfect day by entertaining everyone either through his interesting story telling, singing or providing information while standing facing backward in a bus which is hard work. Such effort has resulted in the trips being more educating, entertaining and interesting instead of just passive bus rides.

Last but not least, my family including my 2 elder sisters would like to strongly encourage him to keep up the good working attitude and wish him success, peace and safety in all his future endeavour.

My family just returned from a very enjoyable Scandinavian trip. Thanks to our experienced n knowledgeable Tour Manager🚩, Mr Richard Lim Chai Heng🕴

Being well-versed with the itinerary, Richard was able to share with us highlights of each place we visited; the kind of cuisines/products available; including additional bonus picturesque📸 photostops along the route. He also kept us updated on the weather forecast so that we could be adequately attired/prepared for the cold or rain👍

Richard was always entertaining even when driving home the importance of vigilance👀 against pickpockets🕵 and bicycle hazards🚴 through humorous anecdotes.

Not everything was perfect but Richard put his heart and soul in l👀king after all of us. He took effort to mingle with every family in the group. Richard was especially caring and helpful to my son who has mobility difficulties; always motivating him. (THANK YOU, UNCLE RICHARD.💗JOEL)

Every program listed on the itinerary, including optional tours, were carried out smoothly in an efficient manner. For that, we also want to comment our friendly Coach Captain, MEELIS MATUS, for his expert handling of the coach🚌, giving us a safe and comfortable ride throughout, as well as, fellow tour mates who were cooperative and punctual!

Thank you, Richard! We shall look back with fond memories.

I am writing in to extend my heartiest compliments for the tour guide of my Scandinavia trip, Sam Ho.

Sam is very knowledgeable and experienced. The trip was very smooth as Sam had made all necessary logistics arrangements taking into consideration our comfort and cautioned/mentally prepared unfamiliar travellers of any cultural differences and threats. Travelling, checking in and out of hotels were all hassle-free and done in the quickest time.

Sam also did exceptionally well in engaging the diverse group of 38 pax and kept everyone happy and helped to break the ice. He was well versed and highly expressive in terms of his conversation topics which catered to the masses. He made special effort to explain the historical backgrounds of our attractions in Chinese, bearing in mind that some of the participants are better oriented to it. He also showed us relevant movies for our deeper appreciation during long duration of commuting to keep us entertained.

Sam was also able to rise to the occasion when the tour group encountered a mild verbal confrontation with Spanish tourists during the trip. He was able to defend the group and protect us from their unruly behaviour. I think this is highly commendable as we feel safe and well taken care of when our guide is able to dissolve confrontations appropriately and professionally.

Lastly, as my birthday fell on the last day of the trip, I was pleasantly surprised by Sam's kind gesture of chorusing a birthday song and a handwritten card. This personal touch was definitely very memorable and I am grateful to Sam's attention to details.

All in all, Sam has made the trip a highly enjoyable and successful one. This was the first tour I have ever taken and I now have full confidence in engaging Chan Brothers again for my future holidays. Please do convey my compliments to Sam and I do look forward to another holiday with Chan Brothers.

I just want to write in to commend your staff, Kang Yong, who attended to me via live chat. He was very polite and patient in answering all my questions and provided me the information I need to make my holiday plans.

He is a shining example of how Live Chats can be well executed and engaging.

Please convey my appreciation to him.

你好，我是贵公司的其中一名顾客，在前年和去年分别参与了两个团，那也是第二和第三次参与贵公司的团游了，在这里想表扬贵公司的两名导游，第一个是Ms.Florence Choo, 是一个和蔼可亲的导游，当时在纽西兰，尝试了笨猪跳，在那时候心里害怕，发抖，她一直都陪在我的身边，拉着我的手，告诉我不要怕，还在桥上陪我直到我跳下去，那时候我的心是温暖的。身为一个导游，她迈出那一步，很难得，这不是每个导游都会做的。而且她也有很好的紧急处理的能力，记得回程当天，其中一个团友找不着钱包，心想应该是不小心把钱包留在酒店了，当下她非常冷静地处理，最后我们得以准时登机。就算回到新加坡，我们大伙还是有聚在一起，聊天，吃饭，由导游变朋友，可贵。

第二个想表扬的是Mr.Vincent Hew,那时候是欧洲游，一见面就是笑声不断，喜欢分享很多趣事。是另外一个难得的好导游，出发前总是做很多很多的额外功课，让我们省去很多时间，永远把团友安全问题和福利放在第一，喜欢和我们一起拍照，平易近人，完全不严肃，像跟好朋友去旅行。记得那时候贪玩，在瑞士冰山上摔了一跤，把门牙敲歪了，他过后还时不时会关心伤势，而且也特别注意我们的安全。他也给我们很多很多的tips，哪里能找好吃的，好看的，好玩的，特别的。 总的来说，身为一个导游不容易，当一个好的导游更不容易，那份为团友们付出的心意实在太难得，所以我觉得他们都是特别好的导游，希望他们都得到嘉奖呢，曾兄弟旅游，你们一级棒！

I am writing to commend Mr Leonard Lee, my tour manager, for my 11D 9N Croatia and Slovenia Discovery Trip (20th to 30th June). My family and I are extremely satisfied by the services rendered to us by Mr Lee during our trip for the following reasons.

First, Mr Lee is extremely professional in the conduct of his tour. He provided us with detailed explanations of the daily itineraries, and not only that, he was able to explain it very fluently in Chinese as well, something that I am most certainly thankful for given that my parents are better versed in Chinese. His professionalism is also demonstrated in his willingness to seek our daily feedback on the tour so that he could do his utmost best to make the trip more comfortable and enjoyable for the entire tour group.

Second, Mr Lee also goes out of his way to bring us to additional places during our itineraries to make our trip to the Balkans extra worthwhile. These optional tours were well executed and the local guides were extremely professional as well. In particular, I would like to commend Mr Lee on his excellent management of the group as a whole with regard to the optional tours. This is exemplified by Mr Lee's excellent handling of the optional tour to Perast, Montenegro. On that particular optional tour, the full group is required to give their consent for the optional tour. However, there were 6 guests out of 22 who were disinterested in the optional tour. To avoid disappointing the remaining 18 guests, he was able to work out a win-win solution by going ahead with the optional tour to Perast and by providing the 6 disinterested guests with a scenic photo stop in the town of Perast while the interested guests went on the 45 minutes optional tour in Perast. I am extremely impressed by Mr Lee's delicate handling of the situation, since he was able to derive a solution that did not alienate any of the guests on the trip since every paying customers' wishes were respected and given effect to. Furthermore, the optional tour was extremely well organised and planned since without the optional tour, we would have to spend a longer time in Kotor (part of the main itinerary), which is honestly not as visually impressive and exciting as Perast. In short, I am extremely grateful and impressed by Mr Lee's handling of the optional tours.

Third, the hotel stays during the trip certainly exceeded my expectations. Mr Lee was also able to provide and extremely checking in and out service for us, which my family and I are more than satisfied with. Mr Lee has also demonstrated superb humility and exemplary customer service when he made a heartfelt apology to the entire group when he received feedback from some members of the group as to the distance of their rooms to the lift lobby. While I am of the view that Chan Brothers have very little control over room allocation by hotels, Mr Lee has nonetheless took it within his stride to apologises to the group as a whole with regard to the criticisms of the allocation of rooms. To this end, I am of the view that Mr Lee has most certainly exemplified the professionalism and standard of customer service expected from an award-winning travel agency such as Chan Brothers.

This is not my first time travelling with Chan Brothers and it will certainly not be my last trip either. I will most definitely recommend travelling with Chan Brothers and Mr Lee to my friends and relatives for their next trip to Europe.

Dear Chan Brothers,

I signed up for the 8D7N JiuZhaiGou/Sichuan Explore

徐晓东 is indeed commendable for his multi-talented abilities. He provided very comprehensive explanation of all the places of attractions. I truly enjoyed hearing his expert knowledge of the Chinese history stories and poetry on Su Dongpo 苏东坡 and many others each day.

I am very satisfied on the extra mile service he provided. For example while we were having meals, he went to make arrangements for the hotel rooms. So immediately after we finished our meals, we could check in our rooms. No time was wasted on waiting.

On a note, I am happy to have donated to the building of school compound via the purchase of compressed tea. It is a meaningful social cause.

It's my pleasure to inform you that I have had a wonderful, enjoying trip despite feeling tired because of the flight delayed (from Spore), which led to missing the connecting to Urumqi, because we have good tour leaders from Spore. Especially Mr Eric Tsai (leading my group-bus no.1). He is a very well experienced and caring tour leader. Coincidently, he was also my tour leader to Hainan Island with chef Eric Teo some time ago. Eric (Tsai) was prompt in requesting a letter from China Airline (as proof of missing connecting n also confirmation that we are the passengers on that particular flight). Eric did a very good responsible job. I would strongly recommend him! Thanks Eric!

Another hardworking person I would recommend is the Xinjiang tour guide, Ma Rui. He has done a very good job in many ways, such as helping out in all our meals (with Eric), for example-distributing utensils, bringing us our drinks and also food. Sometimes he and Eric don't even have time to sit down and enjoy a proper meal! Thanks to both of them, our meals are always on time😊.

This is the first time of my many tours, I noticed both good tour leader and tour guide!

Though I might not be meeting Ma Rui again, I hope Chan Brothers will convey my heartfelt thanks to him. Hopefully, I will meet Eric again if I plan for my next China tour in the future.

All the best to both Ma Rui and Eric Tsai-chan.

I would like to thanks to our tour guide laurence lim for our london trip. From the moment we were picked up at the airport, we were taken care of and treated so well! he is also such a helpful and patience man. when our hotel got no lift ,he is the one who help us to take our super heavy lugagge using stairs. thanks again for the fantastic experiences in London!!👌👌

Hi Chan Brothers,

I wrote this to compliment for Doreen, Henry and Kawa San during our trip to Hokkaido

They really are a good team player and serve us with passionate and good attitude, we are pampered with their professional service as Tour Leader, Tour Guide and our professional Bus Driver.

Thanks a lot for their services, looking forward the next trip with Chan Brothers...again

Please relay this messages to Henry and Kawa San company where they work. 😊

Keep it up guys .

We would like to commend Mr Edmund Wong for his great customer service and the help he had give us during our tour and flight back to Singapore.

Edmund was our tour leader for the 12 Days 9 Nights Croatia and Slovenia Discovery tour. He took good care of us and would always brief and remind us of the times to meet, our daily itinerary and things to expect. He would also take care of our safety and wellness during the trip.

On 20 June 2017, after Edmund has briefed us at Doha airport on the times and venue to board our flight back to Singapore, my friend, Ms Delphine Ng, and I mixed up the timing as we did not tune our watches to Qatar time. Also our mobile phones were turned off. As a result, we nearly missed our flight. Edmund kept calling us, asking the airport staff to announce our names and also look for us. He persuaded and talked to the airport crew not to turn out our luggage as we would be able to make it in time.

True enough, we were lucky to be able to meet the airport staff who was looking for us. He led us to go through the boarding gate and board the plane just 5 minutes before take-off. Edmund was waiting for us and calling us at the time we boarded the plane. Thanks to Edmund who have so kindly and patiently asked the airplane staff and crew to wait for us and he also convinced them that we would make it. Otherwise, we would have missed our flight and have to wait many hours later for another connecting flight.

When we arrived at Changi Airport, Edmund helped me and my friend carry our luggage off the belt as they were too heavy. He also helped our tour mates with their luggage as well. We wish to commend Mr Edmund for his professionalism, kindness, patience and going the extra mile to help us. His customer service is great and we hope to travel with Mr Edmund Wong as our Tour Leader again.

Thank you!

我要积极推荐和表扬一位不可多得的好导遊 , 赵丹. 他是我和我太太到成都与九寨溝旅游的其中一位导遊赵丹是个好导游懂得帶团和講解艺术，张驰有度，收放自如 講解内容丰富, 清楚易懂。从語气中也可以听出他很热忱, 很敬业. 帶团其间看到在电話中与朋友有激烈争执. 但下一阵子,面对我們這些遊客, 就會展现可亲笑容。

這个年轻导遊虽是农家出生 , 处世生活的经验, 不是一般年青所能觸及。他母亲病逝及他在廣东的打併是他生活的最好磨练• 所以他对团队里的老少都能無年龄間隔的服务与对待。每个团员都觉得他和藹可亲. 爽直活泼性格及可愛笑容讓我們增添許多美好与愉快的回忆。

希望曾兄弟公司能珍惜這位很难得的好导遊.

Dear Chan Brothers,

Firstly, I would to express my heartfelt gratitude for the excellent service from your company. My mum and I had joined the 8D7N Grandeur Of Korea and fully enjoyed ourselves very much. Both the tour leader, Mr Frankee Kee and tour guide, Ms Li Ying are very experienced and professional.

Mr Frankee Kee is very friendly, helpful and has shown extreme care and concern to the elderly. He will also give timely and constructive suggestion to the tour members.

Ms Li Ying is a pretty and knowledgeable tour guide. Throughout the whole tour journey, she has enriched the tour members with the different aspects of Korea in terms of culture, lifestyle and history etc. She will also share stories that had happened to her previous tour groups to highlight the importance of safety to us.

I would definitely choose Chan Brothers as my first choice if I were to join any package tour in the future.

Thumbs up to Mr Frankee Kee and Ms Li Ying!

Hi chan brothers,

I would like to write this email to compliment my local guide in japan during my Hokkaido trip henry chan he is funny and joke a lot to make the long hours ride feel shorter. He explain everything very well and he makes a lot of effort to make sure we enjoy the trip he also add in a lot of free locations for us to travel,

dorene is good ,nice, very friendly she also make sure all paperwork is in place and all, she also take good care of the old people, she make sure my grandma who cannot sleep on the floor always has bed to sleep without us requesting for it and she also make sure all rooms are right beside one another if u are in the same group

Kawa-san is a very good and nice driver, he would greet us with a smile every morning, he would slow down and help us spot wild animals along the road side and make our long hours trip more interesting, his driving is smooth and not bumpy so for those who dose off we can sleep well

这次东欧之旅，领队：Rabil Lian 连尉全

Tour Manager 是位很负责任的领队，在此向这位领队万分谢谢。。

曾兄弟旅行社所安排的整体旅程，住宿，膳食，司机，都很好。谢谢旅行社所有负责人员所付出的努力，朝向更美好的服务。。

祝福。。成功。。蒸蒸日上。。

I'm taking this opportunity to comment on Henry Chan (tour guide) and Dorene (tour leader) from my recent trip to Hokkaido with my wife. Chan Brothers need staff like Henry and Dorene to conduct tour for us. Henry always crack jokes and make the journey fun and pleasant. He is very professional in his work and attitude, and is very patient especially with the older tourists needs. He will always gave us advise in advance where to get/buy the cheapest quality products and eat the best foods in Hokkaido.

On top of that, he brought us to certain destinations not covered in the itinerary. He sees thru' our needs by getting cardboard (foc) for us to pack our gifts to bring it back home. He went beyond his duty, to me this is a hallmark of a good tour guide.

I and my wife like to this opportunity to thank Henry and Dorene from the bottom our heart what a wonderful time/trip we have with them.My next trip to Japan , I hope it will be Henry and Dorene again.

My wife and I are so fortunate to be among the group of 21 guided by 徐晓东 during our 8days Jiuzhaiguo trip.

With so much already written about 东东 in the various Chan brothers testimonies, we can only further endorsed that he is simply one of the best in our more than 10 years of travel tours with Chan Brothers.

Though our trip were hampered with several days of increment weather (which resulted in the tragic loss of life in a massive landslide in 茂县 on the day of our return), our spirit and enthusiasm were never dampened at any time. 东东ensured our safety is of paramount importance and keep us entertained at all time. His abilities to relate with all of us with his real life experiences, story telling, jokes and singing is second to none.

To many of us in the group, 东东 has set a new standard of what a truly professional tour guide many would wish to have and i.e we simply have nothing to complain except praises.

Congratulation to Chan Brothers for having such an excellent tour guide!

Dear Chan Brother Team

I would like to compliment our tour manager ,Edmund Wong , for our 12 days Croatia and Slovenia discovery tour.

He was very friendly and informative throughout our tour. The first impression given at the airport was professional and meticulous such as grouping the tour members and sticking stickers on our passport with our group number for easier co-ordination. He had also went the extra mile to print our e tickets and itinerary set in a folder for us. His time management was fantastic such as ensuring punctuality of everyone and he puts in effort in reminding us to have a lookout on our personal belongings at all times.

I look forward to joining more tours with Chan Brothers in future as Edmund has given the tour agency a very good and lasting impression for the tour.

Dear Chan Brothers,

I like to praise the tour guide Li, Ying from BK travel during our tour to South Korea. She is very thoughtful, responsible and always putting a smile on her face. She looks after the elderly and the young child. Good time management. She took care of us during the 8 days trip. Thank you very much!

I, Khoo Choon Eng with a group of six in Coach One. We sincerely appreciated the services from Our Tour Leader Eric and Tour Guide Ma Rui.

They are an excellent team in Coach One. We are very very fortunate to be with them in this trip. It is our first time to join the Star Tour. We joined this trip because we look forward to Xin Jiang scenic beauty.

We managed to adjust ourselves during the long journey with this perfect match with us. Ma Rui will keep us brighten up with his vast experience in the history of Ghenis Khan and Xin jiang culture and his tour experiences .

Eric not only take care of us well, he also co-orindated with other 5 coachs tour leaders to make sure we have our food, toilet breaks and accommodations . Although there are 158 people in this tour, he assisted to cut quene for toilets quenes too by keeping a look out for ladies to use the gents toilets. HaHa

We gave the credits to both of them during this trip. they are the awesome pair.

They are the asset to Chan brothers.

My mum and I would like to accord of appreciation to Eric, Xiao Cai (Tour Leader) and Ma Rui (Tour Guide) for their relentless effort, leadership and going the extra miles service for our group from Singapore to Urumqi during the 10 days tour trip to China Xinjiang with Guo Liang.

We enjoyed the entire tour for the fact that we have a dedicated, responsible tour leader going beyond the call of duty to achieve excellence service. We have joined Chan Brothers’ tours before and Eric is one of the few rare good tour leaders we have encountered so far. He is meticulous and attentive to our needs throughout the trip, always check to ensure that our members are well settled down at each meal and hotel. Also worked closely with the tour guide, Ma Rui who is equally good and conversant in Chinese. During the trip, both of them coordinated and communicated professionally and are truly very experienced and knowledgeable giving us sound advice.

Under both Eric and Ma Rui's daily care, we really had a meaningful and enjoyable 10 days in Xinjiang and look forward our next trip with Chan Brothers!

I am very satisfied with this tour and the guide Mr Dave Tan who had assisted to take care of my grumbly 83 yr old mum {poon hong meng] for some hours patiently while I shop in the Premium Outlet. Dave was knowledgeable in most of his facts of America history as some of us google to tally with his talks.

This is my first trip to Guangzhou, Bama & Nanning. I'd experienced the ancient places are so interesting & significant sceneries with special cultural.

This trip is called 双陈出击"养生之旅.

"双陈出击"养生之旅, the 2 doctors are very experiences with their skills. Our group their simple skills of keep fit. Especially Dr Tan Yong Seng teaches our group to be happy & exercises regularly to stay young & healthy. Dr Tan Bee Gawh teaches us the food we eat be be healthy & to keep our bones strong. In Bama & several places have their own beauty & lifestyles.

This trip let me understand the lifestyles & cultures, the longevity of Bama people. They lives a simple & happy life & grow their vegetables, corn & rice, herbs.

Breakfast, lunch and dinner are simple meals prepared by the local as they grow their own vegetables, chickens & corns, seafood & herbs.

Drinking hemp soup & eating of yellow corn regularly cleanses of stomach & intestine, nourishes, aids in digestion, improves eyesight, protects the liver & generally beneficial to health.

Day 1 Singapore to Guangzhou - Stay @ Guangzhou Holiday Villa

We visited places like Guangzhou Museum & Shangxiajiu Pedestrian Street where four main features of Xiguan. Dinner with local specialties like grille cuttlefish & fermented tofu on street stall.

Day 2, Guangzhou transit to Bama - Stay @ Bama Huayu Hotel

After breakfast, headed to Guangzhou airport for a domestic flights to Baise.

We visited Longevity island to enjoy a longevity banquet specially prepared by the local & youth from Yao tribe performed tribal song & dances.Joined a health talk & session for Chi.

Day 3 stay @ Bama Huayu Hotel - We visited the Bainiao Grotto known as "Skylights over Water Ripples"

Following by explored Bama Crystal Palace.

Day 4 stay @ Bama Hua Huayu Hotel

We visited the Panjang River. This river is a gift to the people of Bama by God of Longevity is a blessing to generations & generations of of Bama people with long & healthy lives. Visited Balmo Caves, natural art palace.

A classic karst caves inside with millions of years of natural processes. Joined both doctors in a healthy workout in the caves & enjoyed it's fresh air contains up to 70, 00 negative oxygen ions.

Day 5 Bama to Nanning - Stay @ Nanning Yong Jiang Hotel

Visited to Bama Spring Water Factory & spring water contains minerals & trace elements. Bama spring water is affectionately know as ' Immortal' s water. After dinner, take a boat tour on the Folk Song Lake.

Day 6 Nanjing to Guangzhou to Singapore .

A tour to Guangxi Science & Tehnology Museum. A science education in Guangxi. It is an important platform for technological exchange between China & Association of Southeast Asian Nation(ASEAN) countries. A popular science activities, youth science & technology education. We watched a show @ 4D cinema as well.

There are four local tour guides from Bama & 4 tour leaders from Singapore.

Bama tour guides are very helpful, good attitudes and responsible, cheerful.

Singapore tour leaders are also very helpful, good attitudes & responsibles, cheerful , patiences. The four guys are Eric, Quek & Prince Willam, David ( Ah Wei). 😉

My tour guide is JJ Chueng( Bama) 😊& tour leader is William(Singapore) but we called him 王子 from bus 5😀. Our group of 35 pesons, there are 2 grandmothers both are 80 to 85 years old & a few elderly & younger some Both tour guide & leader are very co-operate with each other with patience. Especially 王子everyday he helped the 2 ah ma,elderly seniors & everyone on the group.

This is my second time I have encounted on this China trip with such responsibles, helpful & good attitudes, cheerful tour leaders even though they are frustrated but they still keep their cool & trying to be courtesy to their groups.

I also encountered a good tour leader on my first trip to Hokkaido in 2013 from Chan Brothers Travel.

I hope Chan Brothers Travel will continue to services to their customers with good tour guides & leaders.

With appreciation & thank you to Chan Brothers Travel.

第一次来台湾非常幸运地能够遇到这么优的领队、导游和司机师傅，让我们这次的游行进行的那么顺利。

我们的领队麦美凤小姐非常亲切而且很尽责，确保大家都有跟上没被忽略。她也经常分享她的经验，让大家了解什么该做什么不该。如果大家有任何的疑问，她会耐心的讲解，而且非常详细。

导游马文先生的幽默风趣常常逗得我们捧腹大笑，让气氛没那么僵硬。他也无时无刻的确保所有人的安危。他拥有丰富的知识也常分享一些很有趣的事情。”跟对对的人”，真的一点都没错。

司机师傅秦先生和蔼可亲，很乐于助人，都会主动帮忙比如搬行李等等，一句怨言都没有，见证了“有求必应公“的称呼。

非常感谢这三位让这一次台湾旅程充满了欢笑并且留下深刻的印象。期待下次曾兄弟安排的旅程！

Hi, my wife and I just came back from our 15 days Europe tours with your tour manager Mr Phillip Tan.

We wish to commend Mr Phillip Tan for a job very well done.

Uncle Phillip Tan was very enthusiastic about his job and extremely helpful during the entire Europe trip and went out of his way to help anyone who needs help or advice.

Please allow me to cite my pleasant experience with him...

In Switzerland after visiting a watch dealer, I was interested to purchase a Rolex watch but found that I had left all my credit cards inside a backpack that was in the coach that we were Travelling on.

I call Phillip Tan and he immediately came to us and contacted the coach driver who park the coach some two km away. Phillip Tan walk us to the coach personally without any complaints at all.

Mind you that was a very Long walk to the coach and it takes us a good 15 minutes one way.

After retrieving my credit cards, I managed to purchase my watch.

At Venice, we "lost" our directions while walking in the town during a free and easy session, we call Phillip Tan and again he immediately came to our aid to direct us back to the group.

During every incident he didn't grumble or complain but instead constantly advice all of us to be careful during this Europe trip.

Please pass our compliments to Uncle Phillip Tan for a job very well done, thank you Uncle Phillip.

RATING TOUR LEADER PERFORMANCE -- MR PETER HAN F.K. ***** 5-Stars

1)  Knowledge & Expertise

a)  No doubt, he utilised his vast experience to inform, remind and reinforce punctuality from the travellers.

b)  Many tasks from him which may be very simple but timely, check on passport and stuff you may have left in hotel room.

c)  Monitor local guide's actions and correct it when he sees the need.

2)  Meticulous    

Thorough and detailed briefings on a daily basis when in the coach or hotel lobby distributing keys.

3)  Attitude 

Show very good attitude which we don't see it often in travel guides.

4)  Resourceful

Able to handle difficult situations that abruptly affect the flow of the tour.

5)  With such a tour leader like Peter Han, travellers will really enjoy the holiday as he treats travellers like friends!

A big thank you to Ms Hannah Beh (Travel Advisor for Asia) for helping to arrange a semi-flexi tour to Seoul and Busan. Despite the multiple email exchanges and telephone calls, Ms Hannah had remained patient and dedicated to provide a customized travel plan that is suitable for our needs and interests. It had been a great pleasure liaising with her in planning the trip.



In addition, I would also like to extend my appreciation to James, our local driver in Busan. Besides driving us around, he introduced his hometown with great passion and enthusiasm. He was kind, sincere and amicable. His pleasant disposition made us feel so comfortable and at ease during the trip.



Thank you so much for the wonderful travel experience!

Hi,

Our group of 5 would like to say a big “Thank You” for the slightly hectic but splendid and memorable tour.

We were extremely delighted when we heard that Miss Janice Lim was assigned to lead this tour. 3 of us previously were on a trip lead by her and it truly brought back fond memories.

Miss Janice Lim is still highly commendable for her professionalism. She provide services beyond our expectations always putting our best interest in mind. She regularly check on us to ensure our satisfaction. Very punctual, approachable and helpful, Janice is also outgoing, fun, bubbly, good sense of humour and a caring person too.

David is an amazing guide. He too has a great personality and is well organized. He is also very punctualand helpful too. He shows his professionalism when handling tight and unforeseen situations.

Another person worth mentioning is Sifu. A very careful and skillful driver. Always smiling and well-mannered.

He is very thoughtful and considerate. He has a special raised platform so we could get on and off the coach easily. When it rains, he has an umbrella ready to shelter us. He even mop up whenever there are stains and patches of water in the coach.

Lastly, one more deserving person is none other than Joseph Lam. The booking of this tour right to the end of briefing, Joseph was extremely patient, attentive, helpful and thorough.

WELL DONE AND KUDOS TO ALL OF THEM! Their commitment and performance are truly remarkable and commendable.

Thank You Chan Brothers!

I was given this link to provide feedback or to send in enquiry.

I wanted to compliment on the service of one of your webchat agent, Arianna who assisted me with my questions I have for one of the Korea tour package.

Arianna is very patient with my many questions and provided answer, solutions and advise professionally.

She made me feel like a very valuable customer even though I had not make my final decision to book my travel with Chan Brothers.

With that, she definitely, give me another reason to strongly consider my next and even future travel with Chan Brothers.

Awesome customer service, Arianna.

I hope she gets informed of the excellent service she had render and receive the compliments that she so well deserved.

Thank you very much once again, Arianna and kudos the Chan Brothers team.

Just to thanks Tour Leader Jane and Local guide Dickson being the funny guy and a bunch of jokers to make the Hokkaido Ice Winter from 1st to 8th Feb 2017 trip a joyous journey throughout.

Jane was thoughtful and attentive to older generations as well as helpful.

Dickson shared his knowledge and experiences throughout with some humour in between.

Thank U both for a wonderful and well planned trip. Greatly enjoyed this trip

We were booked on a 7D6N fabulous Hokkaido package tour. The hotels and food arranged were very good. Itinerary planned for the trip was quite relaxing on most days and not too rush.

The local tour guide, Mr Kevin Mizzuuchi was friendly, helpful, patient, responsible and very humorous. He made headcounts often to ensure that all pax were present before he gave instructions for bus to move on. He has added value to the quality of the trip.

We would also like to commend Chan Brothers bus 5000 driver Mr Yamashita who drove us around during the trip. He was a careful and responsible driver who made the long trip a breeze.

我们九人一团去8天九寨溝/峨眉山 之旅，有个值得加奖的导游，让我们渡过了开心的假期

罗杨帝，虽然年级轻轻，卻有丰富的智识，也很负责任！他也很乐意为我们服务! 一路上，他不只介绍了景点，历史文化，也给我们了解了当地的风土民情。

在路上的一个小意外，他也怔定勇敢的好好处理！同时也能很快的从新安排受影响的行程 另我们很赏识。

這年輕导游让旅客对曾兄弟旅社有好的印象

我們在此祝福罗杨帝有个佷好的前程

謝謝

We joined Chan Brothers for a 6 days 8 nights tour to Hokkaido. We had a very enjoyable and smooth experience throughout the whole trip.

We would like to thank our tour leader, Allison Teoh, for making this trip enjoyable and smooth. She is responsible, meticulous, approachable and efficient. She is dedicated and always goes the extra mile to take care of the needs of all her tour members and ensured our safety at all times. We also especially want to thank Allison and the local tour guide (James, 谢耀建) for the care, concern and extra effort that they made to ensure the safety of our elderly mother, without which she would not have enjoyed the trip.

Please convey our appreciations and thanks to Allison and James （谢耀建）for their wonderful and dedicated service. Thank you.

Hi! My family & I joined the 14D12N Best of Italy/Switzerland/Paris/Amsterdam holiday package.

We were fortunate to have Patrick Ong as our Tour Manager and would like to send a note of appreciation to him for his dedication to the entire group, not just our family.

Patrick is not just knowledgeable, he is organized, patient & caring. He is ultra responsible & always ensure that the interest of the group is taken into consideration; be it 'Seat assignment onboard the plane, coach & during dinning, hotel rooms assignments, rest & toilet breaks, direction & meeting place, recommendation for good buys, tax refund procedure' etc.. he constantly reminded us of safety and taking care of our personally belongings, and staying as a group. In addition, I am also impressed with Patrick being able to recite the history of many sites. He has refreshed my memory.

A particular incident I would like to highlight. Though Chan Brothers admin (??) has made an error in registering our booking as 'Double Bed', Patrick took pain to arrange for 'Twin Bed' throughout the journey. This is not made possible without Patrick's dedication.

An excellent Tour manager and our sincere thanks to Patrick. You have made our holiday memorable!

I would like to take this opportunity to thank Ms Alice Shieh for her sincere and kind service as a tour manager to my family - 11D8N Italy Romance trip (EU11R).

She exhibits great professionalism who could articulate clearly on the historical and geographical details of every site we visited. Besides that, she showed great initiative and responsibilities towards our safety and welfare by constantly providing useful reminders in taking care of our valuables and our health,

She showed great resilience and vulnerability by proposing alternatives option visits to our group. She is tactful in handling such suggestions by providing details and helping us to make informed decisions. The group members trusted her well as she always ensuring each and every group member is satisfied to every site we visited.

Last but not least, she showed special care, patience and concern towards my elderly parents and 2 young girls. As we are the only family with elderly and children in the group, she was sensitive towards our needs yet not depriving the other group members from enjoying themselves. For instance, she patiently walked me through the itinerary in details at the beginning of the trip, allowing me to prepare my mother in using either her wheelchair or walking stick. Alice also made adjustments to a walking tour to the Spanish Steps for my mother's convenience. These gestures are some of the evidences of her sincerity and care towards the group members.

It is Chans Brothers' privilege to have Ms Alice Shieh as one of your tour manager. Her passion, zest and professionalism will definitely bring more joy and happiness to many more to come. We wish her all the best and look forward to be part of her travelling mates again in the near future.

I just returned from a 10-day trip from Iceland with my son and is pleased with the trip. This was the third time I travelled with Chan Brothers package tour.

While the planned itinerary was excellent, it was threatened to be dampened by factors that was beyond our control ie. weather. Although we did not manage to catch a glimpse of the northern lights, my son n myself still enjoyed the other activities planned in the itinerary especially the blue lagoon, gullfoss waterfall and geyser hot spring area.

We would like to compliment the tour manager Edmund Wong and his local team. Edmund is extremely knowledgeable with his 26 years of experience, eloquent, and spoke enthusiasm that kept the group in high spirit. He and his local team were very nice, friendly, warm and ensured each individual of the team was well taken care of. Information were given clearly and precisely and he has never failing to diligently explain them in 2 languages as there are a number of old folks in the group whom maybe inadequate in English. Edmund had even gone an extra mile in the logistic arrangement for the hotel accommodation and seats in airplane so that families members were together. He even arranged for Asian meals with the hotel for the group to address our homesickness of home food.

Recalling a specific incident in the trip, Edmund has even volunteered to be a "waiter" to serve us meal to in order to speed up the serving when there was a chaotic created by the restaurant due to lack of space.

All in all would like to thank Edmund and his team for an unforgettable experience in Iceland. I would definitely recommend my friends and family to choose Chan Brothers the next time they travel.

Our family of 4 just returned from 14D/13N Europe trip. It was our 1st family trip to Europe and we are thankful for the memorable experienced. We have enjoyed ourselves very much and are glad with the excellent services, care and concern rendered by our tour guide Mr. Vincent who is totally professional, thoughtful and enthusiastic. With no complaints but always doing his best.

Mr. Vincent Hiew is interesting and is experienced, efficient and professional. He has organized the itinerary to convenient us and enable us with smooth journey making our trip fun and enjoyable. We did not get bored throughout the journey. We are very comfortable with their services and are grateful with their cares and concern during the trip.

We enjoyed the trip very much. This is an experience we would like to share with travellers. It is worth recommending to those who loves and plans to travels.

All the best in coming year 2017.

Thank you,

We just come back from 7D5N Hokkaido trip recently led by team leader Mr Johnny Lim.

We (2 adults, 2 elderly and 2 young kids ) truly enjoyed ourselves very much. Johnny is very attentive and caring towards the entire group. He is very systematic and always ensure my mom and mom in law's room is next to us so that we can look out for each other. As it was winter and the road sometimes got slippery, he would remind us tirelessly to be careful. Johnny even volunteered to accompany my old folks to take the zoo shuttle so that I could walk with my family in the snow.

We are also fortunate to have Sebastian Lee as our tour guide. Sebastian has very good knowledge of Japan history and culture. He is also very jovial which made the long coach ride an enjoyable one.

This is our 2nd trip with Chan Brothers. We were happy with our first experience and even happier with the second one. This is not possible without Johnny and Sebastian's hard work and dedication. We look forward to our third trip with Chan Brothers in 2017.

Yet again Chan Brothers tour did not fail us. The Melbourne tour was fantabulously planned and exceeded our expectations.

Special mention to your tour leader Mr Patrick. He was cool, calm, knowledgeable and even went out of his way to assist us in searching for the tram routes to the nearby places of interest near our hotel. He is an exemplary tour leader which your organisation should be proud to have as your human assets.

We love his easy going attitude and gave very clear instructions in directions. Because of that we were always on schedule.

In addition, the itinerary was well planned and we did not have to rush about. We particularly loved the sovereign hills (gold mine and gold panning activity). It was interactive and I speak for the children as well here. The Ballarat wildlife park and Great Ocean road was also an experience of awesomeness.

Thank you Chan Brothers Travel. We will certainly travel with you again next year to another enchanting destinations. Hopefully with Patrick as our tour leader again.

Recently, I went on a 11D8N Italy Romance trip with my daughter. Initially, I was quite apprehensive on tour package type of holidays as I understand it will usually be very rushed with limited time for sightseeing and shopping. However, this recent trip proves otherwise, all thanks to our efficient and capable tour manager, Alice Shieh, who makes our trip a very memorable and enjoyable one.

Before we depart Singapore, she sends a reminder to us on flight details, meeting point at Changi Airport, weather in Italy, things to bring and last but not least her contact nos. I have been through packaged tour in the past (long time ago) but have never received pre-trip reminder from tour manager. This is the first good impression I have of Chan Brothers having such a dedicated and efficient tour manager. More surprises awaits us during our holiday.

Alice is an engaging tour manager who never seems to run out of topics to talk about and never fails to get the group's total attention. She has in depth knowledge and history of not only Italy but also countries which had an influence on Italy. She is very calm and cool in the face of hiccups although through no fault of hers. The local city guides mixed up our group for another one even though Alice repeatedly verified with her. The mix up was not just once but twice, due to 2 Chan Brother groups going to the same place at the same time.

She is very dedicated in her job, always ensuring everyone is well taken care of, eg. right up till the last person picks up her luggage in Singapore before she calls it a day. At the end of each day, she will brief us on the itinerary for the next day and on the day itself, she will again go through the itinerary with emphasis on the specialty of that place of interest. She puts in additional effort to call restaurant in advance to make lunch reservation and order for us on days where lunch is not provided. During our free & easy slots in Siena and Milan (last day), she recommended places of interest and arranged them for us at our consensus. I really appreciate her special effort in changing the shopping venue in Milan from Barberino to The Mall which everyone prefers.

In summary, she is the best tour manager I have experienced and she is a gem in the tour industry. She is such an excellent tour manager that we have group members asking her to be their private tour manager for a trip they are planning next year. Alice takes pride in her job and ensures that customer's satisfaction is her top priority. We are very glad we had Alice as our tour manager.

The other person who makes a difference is the coach driver, Antonio. He is a very steady, experienced and skillful driver who seems to know the roads of Italy inside out. Alice works very well with Antonio. Great team work

The only drawback is the hotels. Some of the hotels don't seem like 4-star rating as promised by Chan Brothers as they don't provide kettle and no complimentary internet. Fortunately, we were reminded by Alice to bring our own kettle. I hope Chan Brothers will ensure that all Hotels are equipped with kettles and foc internet so that we can stay in touch with our family members and also work (urgent matters) whilst away.

Other than that, well done Chan Brothers! I look forward to future trips with Chan Brothers with Alice Shieh as my tour manager.

My family took a trip to Melbourne Australia with Chan Brothers from 19Dec2016 to 24Dec2016. Andy Wong was our tour guide and we were very impressed with his great knowledge and appreciate his patience to our numerous questions.

My family and I really appreciate Andy for being such a wonderful tour guide and hope we will be able to have him again on our next trip in the very near future.

Thank you Andy (and Chan Brothers) for making this such a relaxed, pleasant and enjoyable holiday!!

For the first time we joined a tour - we usually planned our own routes - like what we did when we drove through US two years ago. But yes it can be tiring with driving and all.

We simply decided on Chan Brothers because it fitted in with our leaves dates - but when my friends asked which company we had selected, they told us - "Oh, they are good!"

The communication was good even before the tour including the briefing that was conducted by Richard. Nevertheless we went on our tour with some trepidation and zero expectation. The lady who met us at Changi Airport was reassuring as she saw us off.

We must admit that we have been most enamoured with Samuel Ho's (our tour manager) service standing and values. He met us at Rome Airport and we were most taken in by his bubbly nature. He put all of us at ease and made sure that he got all our names right, which is an important start. We understood that he had just finished off another tour and it was amazing that he still had the energy to be bright and chirpy.

During the course of our trip, we noticed that he took the time and effort to actually sit down and chat with each and every member of the group - that makes everyone feel included. Being in a service industry myself, it can be pretty draining when engaging with each and everyone but he showed no signs of that.

He also has a good intimate knowledge of the regions we travelled to and shared good anecdotes with us. He peppered his commentary with a good sprinkling of humour and had us in stitches. He also made it a point to show us some videos that were relevant to the area that we were going to visit so that we gained an inherent understanding of the historical significance of the events. It takes a special skill to select the relevant videos to do that and he did very well on that.

And although he did not have to, he spoiled us by giving us some Asian tidbits that he had brought along. He kept the momentum going and made sure that we kept to the itinerary by timeline.

All in all it was an enjoyable experience. A company can be good but the front person who delivers the final service is very important as well. Because of Sam Ho, our family will definitely choose Chan Brothers again. You should be proud to have him - he does his work with pride. And just to add, the additional touches like remembering to wish happy birthday, slipping in Birthday and Christmas cards under the door - the attention to finer details that we will always remember.

My family n I would like to take this opportunity to compliment the SIN tour manager, Alison and the JK tour leader, James Seah as well as the JK coach driver for making our recent trip to Hokkiado a memorable n enjoyable one 😃😄

Besides carrying out her responsibilities excellently, Alison was also very caring n always check n ensure that every member of the group is well n comfortable in the cold weather. We look forward to having her as our tour manager in future👍👏

James Seah, the JK tour leader was similarly very professional n caring in all possible ways. He is very informative, knowledge n even demonstrated how we should feed the bears such that the biscuits would land inside their mouths. He also took extra care n constantly remind us to be mindful our steps when walking on the melted snow/ice👍👏

The JK driver has placed rags over the ice in front of the steps when we get down from the coach so that we do not slipped and fall 👍

Please convey our appreciation once again to the three of them for a job (tour) well done 🤗

My family of 3 would like to commend our local guide, Mr Henry Chi Wai, for doing an excellent job to make our Hokkaido holiday so safe & enjoyable.

Henry is very professional & experienced in guiding the tour, coupled with his proficiency in Japanese language & familiarity with culture of varied countries, he made us feel very secure whenever he is around to handle any issues. He thinks & plans ahead, and he is able to make informed changes that is to the best of interest of the tour group, in terms of safety, time & holiday satisfaction.

Apart from the above professionalism displayed, Henry often cracks jokes on the bus to make our journey so much more enjoyable. Even upon returning to Singapore this morning, my family still miss his voice and his jokes. He is also able to share his geography & history knowledge, of the places we go, on the bus.

We will not hesitate to join another tour or many to come with Henry as the tour leader again. If possible, we wish to be informed of which Chan Brothers tours he will be so that we can have another enjoyable & satisfying trip with him. Appreciate this info from your office.

Do let Henry know the above feedback we have of him as he deserve such compliments for the effort he put into leading his tour with our group. We thank Henry once again as well as Chan Brothers for a job well done.

My wife, Mabel, and I had just returned from our year end trip to Finland. We would like to compliment our tour manager, MS Jennifer Cheong, for the enjoyable trip.

MS Cheong had demonstrated her professionalism and warm personality during the entire trip. Her approachable self quickly warms up the group and allowed us to mingle freely. She also ensured that no questions were left unanswered even when she may not have the ready answer. She will usually get back to the unanswered question the next day.

MS Cheong is quick witted and able to think on her feet, qualities of a great tour manager. When our group were disappointed that we could not see the Aurora during our scheduled outdoor activities, she quickly arranged for the night tour upon our request within a couple of hours. This was arranged by her despite the need to ensure that the scheduled tour itinerary was not affected. Kudos to her quick thinking!

Her good planning of the tour itinerary also saw a shift of the Helsinki city tour so that a day was free up to allow those who choose to go on the optional tour to Tallinn, Estonia to visit at ease without being rushed!

We prefer to travel free and easy usually and this is one of the few packaged tour that we had signed up. We would rate this as one of the best packaged tour experience we had. Please send her our compliments. Do keep us informed of the next tour that will be lead by her. We would like to join her group again where possible.

Merry Xmas to all at Chan Brothers!

First I would like to thank Chan Brothers for the great experience. Booking the tour is so easy. Everything is done through email confirmation and payment online.

The sales person – Ms Jane Chin, is very helpful and provide us with the necessary information as we did not attend the briefing.

The local tour leader – Mr Jeffrey Sng, is a helpful guy. We are so happy to have him help us take photos as he was so patient and detailed to ensure that our photos, individual shots and family shots turned out well. Very rare I see a tour leader so willingly stand out in the cold to help everyone in photo-taking.

Besides photo-taking, he helped us packed our goodies/souvenirs/etc into the boxes to ensure it is properly secured for check-in. A very detailed guy who does his job well. He offered neck-warmers, gloves, etc to those who didn’t bring enough as it was icy cold when we went to Kokonoe “Yume” Grand Suspension Bridge. We are happy to have him again for our next trip. He paired very well with the Tour Guide, Ms Kao Yu Fen in Fukuoka.

Tour Guide, Ms Kao Yu Fen or Xiao Fen, is a fantastic tour guide. Besides sharing with us on details in the itinerary, she shared many personal experiences. We are never bored on the coach journey as she entertained us with stories, games and titbits. She is very caring and thoughtful, always ensure that we have enough rice as we have a few teenagers in our tour group, before she starts to take her meals.

The coach driver, Mr Kama, is a safe driver and always put on a smile. Our luggage got heavier and heavier each day but there is no sound of complain from him.

Our overall experience for this trip is EXCELLENT. Thank you Chan Brothers!

Thank you.

Hi!

My family enjoyed this trip very much.

There was plenty of snow and the skiing was a great experience for my daughter. The ski resort that we stayed faced the skiing range, the view was just amazingly beautiful.

The one day free and easy was good for all of us. It gave us time to look at Seoul and shopped for things before we flew back.

The food provided is great and the pace for the itinerary is just right.

The tour leader from Korea - Jenny, is a very experienced guide. She is joyful and interesting. We enjoyed her sharing and there were lots of laughter. Her mandarin is excellent.

I will recommend this tour to my friends and will surely want to back again!

徐晓东

“我是徐晓东，邓晓平的晓，毛泽东的东”导游是这样介绍自己的。

现在，徐晓东这三个字已经深深烙在我脑海了

我们一家是参加8天九寨沟之旅

在整个行程里，只能用满意，开心兼受益不浅来形容。

满意：吃的住的都相当满意；就说吃的，或许是东东导游对于我们新加坡人的口味已经非常了解了，因此在处理我们的饮食都非常细心，比如说每一餐一定会准备我们爱吃的chili padi, 附配汤匙（中国很多地方都只用筷子），尽可能换上合我们口味的菜肴。 他对我们每一个人的饮食习惯都放在心。

除此之外，整个行程里，他让我们增加不少知识。我从未对历史人物有着这么浓的兴趣，竟然改变了……我必须赞扬东东导游对“苏轼，苏东坡”的了解，啧啧称奇呀！他诉说了苏东坡的一生，点点滴滴都了如指掌，有如身如其境似的。我回国之后似乎也对此古人的故事感兴趣了……

最后，真要谢谢徐晓东导游让我们留下毕生难忘的回忆

My family of 5 with 6 others joined the Chan Brother Jiuzhaigou and Mt Emei tour. Our tour guide was 田伟 (we call him小田).He is a young and handsome tour guide. Although he is very young but he is very professional and caring. 小田arranged and shifted our itinary according to the weather, the arrangement was done nicely and the whole journey is smooth.

1.Every day,小田will tell us the weather of the next day and remind us what to wear to keep warm.

2.During the trip, some of us felt no well because of 高原反应. 小田 take care of them very well.

3.At Mt Emei, the road was frozen and slippery. 小田 help us to put on and take off the spikes tied below our shoes.

4.小田noticed my husband's birthday was on one of the day during the trip . He arranged a birth cake and beer for him at the restaurant. He really surprise us with the arrangement and we had simple but cozy celebration.

5.Besides 小田, we also very lucky to have a good coach driver雷师傅 during the trip.His driving skill is very good, especially when we are at those sharp turning point, he will slow down and drive with extra care. With his carefulness and skill, it has help in reduce the altitude sickness reaction.

During the whole journey 小田 make sure we have a pleasant, smooth and safe trip. Thanks to 小田 and thanks Chan Brother for this arrangement.

I would like to take this opportunity to express our gratitude to Ms Alice

She is our tour guide for the 8 days Korea tour from 15 - 22 Dec. She has been taking good care of my family and I. Her excellent service is greatly appreciated ! To travel under her care, we have a peaceful mind, no worries of safety; wonderful experiences of shopping/Skiing on what we want; enjoying the delicious foods of the local delicacy and many more. She is very experienced, knowledgeable, helpful and professional.

I will surely recommend all my friends and relatives to engaged your company in all future traveling.

Once again, I would like thank her for making my family's Korea trip an unforgettable life time experience !

最近我们一家三口参加了七天五日的北海道之旅，第一次踏上日本国土的我们带着一颗即兴奋又期待的心情渡过了一非常难忘旅程。 首先我们遇到一个不可多得的导游Kimi，她让我们在无数的欢笑中渡过白雪纷飞的旅程。踩着皑皑的白雪， 听着Kimi给我们讲述日本的历史文化，人文地理，她的专业知识让我们获易不浅。 这次让我们碰上二十几年来十二月上旬最大的暴风雪，看着大雪纷飞的景象，心中很是兴奋但也带着少许的不安。大雪打乱了我们的脚步，但是导游 Kimi 沉着稳重的态度带领全团人从老到少，一步一步的向前行完成了旅程。 她也让我们这些身在异乡的旅客能安然的渡过班机被取消和没有住宿的困境。 我们心中对她只有满满的感激！这次的旅程，完美的饭店和膳食安排也为这次的旅程记上一功！ 谢谢！

I am writing in to compliment Patrick our guide for the Melbourne.

Patrick is a capable and efficient guide. He is interactive and gentle in his approach. He is serious in his business and at the same friendly with his customers. Well done Patrick!

Thank you

On behalf of the 7 of us.

I just returned from a 10-day trip from Iceland with my son and is pleased with the trip. This was the third time I travelled with Chan Brothers package tour.


While the  planned itinerary was excellent, it was threatened to be dampened by factors that was beyond our control ie. weather. Although we did not manage to catch a glimpse of the northern lights, my son n myself still enjoyed the other activities planned in the itinerary especially the blue lagoon, gullfoss waterfall and geyser hot spring area.


We would like to compliment the tour manager Edmund Wong and his local team. Edmund is extremely knowledgeable with his 26 years of experience, eloquent, and spoke enthusiasm that kept the group in high spirit. He and his local team were very nice, friendly, warm and ensured each individual of the team was well taken care of. Information were given clearly and precisely and he has never failing to diligently explain them in 2 languages as there are a number of old folks in the group whom maybe inadequate in English. Edmund had even gone an extra mile in the logistic arrangement for the hotel accommodation and seats in airplane so that families members were together. He even arranged for Asian meals with the hotel for the group to address our homesickness of home food.

Recalling a specific incident in the trip, Edmund has even volunteered to be a "waiter" to serve us meal to in order to speed up the serving when there was a chaotic created by the restaurant due to lack of space.

All in all would like to thank Edmund and his team for an unforgettable experience in Iceland. I would definitely recommend my friends and family to choose Chan Brothers the next time they travel.

Our family of 4 just returned from 14D/13N europe trip. It was our 1st family trip to Europe and we are thankful for the memorable experienced. We have enjoyed ourselves very much and are glad with the excellent services, care and concern rendered by our tour guide Mr. Vincent who is totally professional, thoughtful and enthusiastic. With no complaints but always doing his best.

Mr. Vincent Hiew is interesting and is experienced, efficient and professional. He has organized the itinerary to convenient us and enable us with smooth journey making our trip fun and enjoyable. We did not get bored throughout the journey. We are very comfortable with their services and are grateful with their cares and concern during the trip.

We enjoyed the trip very much. This is an experience we would like to share with travellers. It is worth recommending to those who loves and plans to travels.

All the best in coming year 2017.

Thank you,

We just come back from 7D5N Hokkaido trip recently led by team leader Mr Johnny Lim.


We (2 adults, 2 elderly and 2 young kids ) truly enjoyed ourselves very much. Johnny is very attentive and caring towards the entire group. He is very systematic and always ensure my mom and mom in law's room is next to us so that we can look out for each other.  As it was winter and the road sometimes got slippery, he would remind us tirelessly to be careful. Johnny even volunteered to accompany my old folks to take the zoo shuttle so that I could walk with my family in the snow.


We are also fortunate to have Sebastian Lee as our tour guide. Sebastian has very good knowledge of Japan history and culture. He is also very jovial which made the long coach ride an enjoyable one.


This is our 2nd trip with Chan Brothers. We were happy with our first experience and even happier with the second one. This is not possible without Johnny and Sebastian's hard work and dedication. We look forward to our third trip with Chan Brothers in 2017.


Yet again Chan Brothers tour did not fail us. The Melbourne tour was fantabulously planned and exceeded our expectations.


Special mention to your tour leader Mr Patrick. He was cool, calm, knowledgeable and even went out of his way to assist us in searching for the tram routes to the nearby places of interest near our hotel. He is an exemplary tour leader which your organisation should be proud to have as your human assets.

We love his easy going attitude and gave very clear instructions in directions. Because of that we were always on schedule. 


In addition, the itinerary was well planned and we did not have to rush about. We particularly loved the sovereign hills (gold mine and gold panning activity). It was interactive and I speak for the children as well here. The Ballarat wildlife park and Great Ocean road was also an experience of awesomeness. 


Thank you Chan Brothers Travel. We will certainly travel with you again next year to another enchanting destinations. Hopefully with Patrick as our tour leader again.


Hi,


Recently, I went on a 11D8N Italy Romance trip with my daughter with departure date on 6 Dec.  Initially, I was quite apprehensive on tour package type of holidays as I understand it will usually be very rushed with limited time for sightseeing and shopping. However, this recent trip proves otherwise, all thanks to our efficient and capable tour manager, Alice Shieh, who makes our trip a very memorable and enjoyable one.


Before we depart Singapore, she sends a reminder to us on flight details, meeting point at Changi Airport, weather in Italy, things to bring and last but not least her contact nos.  I have been through packaged tour in the
past (long time ago) but have never received pre-trip reminder from tour manager.  This is the first good impression I have of Chan Brothers having such a dedicated and efficient tour manager.  More surprises awaits us during our holiday.


Alice is an engaging tour manager who never seems to run out of topics to talk about and never fails to get the group's total attention.  She has in depth knowledge and history of not only Italy but also countries which had
an influence on Italy.  She is very calm and cool in the face of hiccups although through no fault of hers. The local city guides mixed up our group for another one even though Alice repeatedly verified with her. The mix up
was not just once but twice, due to 2 Chan Brother groups going to the same place at the same time.


She is very dedicated in her job, always ensuring everyone is well taken care of, eg. right up till the last person picks up her luggage in Singapore before she calls it a day.  At the end of each day, she will brief us on the itinerary for the next day and on the day itself, she will again go through the itinerary with emphasis on the specialty of that place of interest.  She puts in additional effort to call restaurant in advance
to make lunch reservation and order for us on days where lunch is not provided.  During our free & easy slots in Siena and Milan (last day), she recommended places of interest and arranged them for us at our consensus. I
really appreciate her special effort in changing the shopping venue in Milan from Barberino to The Mall which everyone prefers.


In summary, she is the best tour manager I have experienced and she is a gem in the tour industry. She is such an excellent tour manager that we have group members asking her to be their private tour manager for a trip
they are planning next year.  Alice takes pride in her job and ensures that customer's satisfaction is her top priority.  We are very glad we had Alice as our tour manager.


The other person who makes a difference is the coach driver, Antonio.  He is a very steady, experienced and skillful driver who seems to know the roads of Italy inside out.  Alice works very well with Antonio. Great team work

The only drawback is the hotels. Some of the hotels don't seem like 4-star rating as promised by Chan Brothers as they don't provide kettle and no complimentary internet.  Fortunately, we were reminded by Alice to bring
our own kettle.  I hope Chan Brothers will ensure that all Hotels are equipped with kettles and foc internet so that we can stay in touch with our family members and also work (urgent matters) whilst away.


Other than that, well done Chan Brothers!  I look forward to future trips with Chan Brothers with Alice Shieh as my tour manager.

Dear sir,

My family took a trip to Melbourne Australia with Chan Brothers from 19Dec2016 to 24Dec2016. Andy Wong was our tour guide and we were very impressed with his great knowledge and appreciate his patience to our numerous questions.

My family and I really appreciate Andy for being such a wonderful tour guide and hope we will be able to have him again on our next trip in the very near future.

Thank you Andy (and Chan Brothers) for making this such a relaxed, pleasant and enjoyable holiday!!

My family of 3 together with 8 others just came back from our tour. We all agreed and felt this was the best tour package we taken (and many of us were seasoned holiday travellers).

The hotel accommodation at Intercontinental Resort Jiuzhai Paradise and Sofitel Chengdu Taihe hotel were especially comfortable; plus most of our meals were of great quality in terms of standard and taste.

Our Chengdu local tour guide was 田伟（we call him 小田）, we are very impressed by him of the following:-

1. his knowledge of the places were superb;

2. he took care of all the minute details to Ensure we knew what to do and what to wear throughout the 8 days;

3. he pre-requested for heater in each of our jiuzhaigou hotel room, and heat pad on all our beds in Venie hotel at Leshan.

4. he went out of his way to give a surprise birthday celebration for an uncle in the group by arranging for cake and wine at a restaurant;

5. he prepared and gave each guests a big apple 🍎 in heart-shaped gift box on Christmas Eve to wish us peace on 平安夜;

6. on our way to Mt Emei which was especially difficult due to icy slippery steps and he helped with putting on and taking out the metal spikes below our shoes several time throughout the Mt Emei because of the mid journey to take the cable car where the metal spikes were not allowed.

7. He even gave praises to our first coach driver and acknowledged how the driver took special care to slow down at the many sharp turns on the difficult drive to and fro jiuchaigou mountainous trip.

Overall, we felt 小田truly had made our holiday trip special and memorable. Thanks to his professional dedication and passion to serve his guests.

Thanks to Chan Brothers.... we highly recommend this tour to everybody indeed.

Recently we’ve joined your 10D 7N Switzerland at Leisure (11EU10L) led by Mr Laurence Lim.

We find him a very experienced Tour Manager.  We are very pleased with his services and attention given to us throughout the trip.

He will never let us felt bored especially when we are on a long bus ride.  He will explained to us the history and happenings of the places that we are going to visit (his knowledge of history is good) with additions to his jokes, etc. He’ll also plan ahead for the next day departure to avoid rushing for time daily.

To conclude, we are very happy with this interesting and relaxing trip.  We will definitely put Chan Brothers Travel on our priority list for 2017 tour with relatives/friends.

Dear management of Chan brothers,

My Husband and I were on the 16 days trip to Europe from 22 Nov led by tour manager Edmund Wong,

It's my first time to Europe and we are glad that we have travelled with Chan brothers. Itinerary is comprehensive with visits to key iconic places and meals provided at most of the places are deliciously good.

Above all, we would like to complement Edmund. Without his diligence and detailed planning, we would be delayed by the traffic jams. He is well versed with the road conditions and was quick to make alternative arrangement for unexpected circumstances so that it would not jeopardise the itinerary. He takes good care of his tour group - making sure we are safe from pickpockets, enjoyed great food and shared with us history and knowledge of the place we visit.

One suggestion that we have for the program manager are the hotels. Some of this were in the outskirts with no shopping and amenities nearby e.g. Ardeatina park in Rome and hotel west Florence. it would be better if there are as u know Singaporeans prefer convenience n shopping.

It's has been a great experience which we would not hesitate to share with our friends n relatives.

Hi,

Thanks for reaching out to me for my feedback via this email.

I would like to thank Chan Brothers once again for another wonderful family holidays that we had with your company.

The pre-tour admin experience was good where we had hassle free tour booking and payment. The tour briefing was generally good although personally I would prefer a smaller group briefing rather than mass. My view is that a smaller group would allow me to know who are my tour mates prior to departure as well as for us to have a dialogue rather than monologue.

My family and I would like to give special commendation to our local tour manager, Ms Alice Hwang. Although this was our 3rd trip to Korea, she was very courteous throughout the whole tour and she filled us with good insights to Korea's tradition and culture. There were new information about this great country which we have not discovered previously. We were also introduced to many local delicacies. We certainly had our fill! She personally ensured that all our hotel rooms were well equipped through the inspection of our rooms upon every check-in.

I would like to congratulate Chan Brothers for having a good local tour agency to ensure that our holidays was a memorable one. I always enjoy travelling with Chan Brothers and I look forward to my family holidays with you next year!

Merry Christmas and a Happy New Year to all in Chan!

Hi there

On behalf of my parents, I would like to feedback that they have truly enjoyed their trip to Taiwan last week with their tour guide, Ms Alison Teoh. 

I am very pleased with the service provided as my parents have been on several tours and this is the first time they have actually requested for me to write in to compliment on a tour. They are extremely satisfied with Alison's positive attitude and enthusiasm in answering their enquiries and resolving any issues that they encountered along the way. I do hope Chan Brothers can pass on this message to her as well as her superior. 

Good job done by Alison and thank you Chan Brothers. 

我和姐姐参加了曾兄弟所主办的9天九寨沟/峨眉山/乐山之旅行团。共有团友15人,包括二个小孩,年龄多数是50以上,甚至有超过70的。旅行社安排了一个年龄28的邓飞作为我们的导遊。邓飞虽然年青但介绍景点清楚,让我获益不少,对团友有礼貌又亲切,有尽导遊的聀责。每一次更换旅店他都有到房间查问房间的状况,还有通知他的联络号码。这趟行程还帮我修好拐杖和帮另一团友更换有问题的新旅行箱。

盼望邓飞能在导遊的工作上大放光彩,前途无量。

Hi,

Our tour leader Ms Angie Ng did distribute hard copy feedback forms to all tour members & we have submitted.

Anyway, just to mention here that my family enjoyed this 8days Melbourne-Sydney trip very much. Angie was very experienced hence things went smoothly & schedules to all places of attractions were timely. She has good knowledge of the places of attractions, and very patient, caring and approachable. It was very challenging for her to take special care of the 88yr old couple traveling on their own and yet managing well on all matters for the group. She was simply fantastic. We look forward to having her as our tour leader for future trips.

Tour members were friendly, helpful and cooperative. It makes the whole trip very pleasant.

Thanks to Chan Brothers for such good arrangement and experience. Itinerary wise, good coverage of the places of interest.

Hi,

Good Evening

We have just returned from our Kyushu trip and this is my 3rd time choose Chan Brother tour package~~

I’m very satisfied with the service provide by the tour guide, tour leader and driver.

Billy is a very experienced guide, during the journey he shared with us his experiences dealing with people and his life experiences and we really enjoyed it till some of the tour mate fell asleep. =)

He is very knowledgeable of all parts of japan and ensured the tour is safe and comfortable at all times. He never failed to make us laugh with his humour on jokes.

Steven, the tour leader was very caring and professional and he always goes around helping us to take pictures. During one spot, we have to walk about 40min pathway before we could reach the destination. He took extra care to hold/support one of our tour mate (Old Granny) as there’s a lot of steps and slope. He always offered to guide the granny and her family to prevent getting lost with the main group.

Wakiyama San, driving us safely from place to place,slowing down for us to take pictures at times. He was helpful, always the first person to alight to put a metal step and ensure us alight safely. When boarding the bus, he alway's there to greet and welcome us back.

I would like to take this opportunity to thank one tour guide (Don Hu) which I joined the Hokkaido trip 2 years ago. A helpful, sincere, thoughtful and knowledgeable guide. He even went extra mile to courier our box to Tokyo and we are grateful for his kind gesture.

Lastly, We will definitely recommend friends and relatives about Chan Brother Travel and looking forward to travel with your company yearly~~

Enjoyable trip with a good range of activities available. Got to experience the Northen Lights, snow and sub-zero temperatures, and husky sledding. Tour Manager Wen Jie also took care of us and was very accommodating and friendly.

Good afternoon to Chan brothers management

Me and my Sister, Michelle and Clare chong has just returned from the 7 days family Fantasia packaged tour to Taiwan.

We would like to say thank you to both Wan Yee and Johnny Lim for their excellent service rendered to us in this trip.

First, talking about Wan Yee, not only she provide detail info to us in our clarifications b4 sign up for the tour, her explanation is very clear. She is very patient and even offer us alternate options. Her initiative in subsequent follow up is also highly commendable.

As for Mr Johnny Lim, who is our tour leader for this trip (our gp is purple), also provide excellent service to us. He is very detailed, structured in his assistance with the arrangement of the meals, sightseeing and accommodation. For eg in the hotel arrangement, he provided each family a info sheet, with details on the room no for the tour guide & tour leader, also provide, whether got wifi in the room, wake up call time and breakfast Start time etc. This info sheet provides detail info to us without the need to seek further clarification. In addition, during dining in restaurant, he prepared a table signage with the group number stated clearly so that the family knows exactly where to sit. From this 2 pt, we can see he is very systemic and a very experienced leader. Finally, as he is aware of my Sister's medical condition, he will try to make the arrangement for us to sit near to the lavatory on the plane.

His leadership in this tour is extremely commendable and with the high service level provided, we were able to enjoy this trip even more.

Thank you.

I would like to compliment your fellow staff, SK Heah as our tour leader during our Yunnan trip. She is very dedicated and always there for your needs. I have a toddler and she will always be there to catch him from the steep steps of the back door of the coach at each destination. She took her initiative to provide sachets of milo just in case my toddler could not adapt to the local food. When I told her my toddler vomitted due to cough in the middle of night, she immediately handed over two sachets of herbal tea for his cough. She even offered her help to babysit him so that I can enjoy the sightseeings. In addition, when my both sons had high atitude sickness, she showed her concern and acted decisively to ask us to descent the mountain fast to relieve his pain. On the plane back home, my elder son suddenly had nose bleeding, she was there to show her concern and help. Upon reaching changi airport, we had forgotten our two bags at the baggage collection area while we had headed to our maxicab at coach carpark. It was her call that had made us realised that we had missed our two bags. She was sharp and observant. She quickly brought the bags over and met us near to the carpark. Her dedication to keep her guests and belongings safe and sound throughout the trip even at Singapore touched my family's hearts and she always kept her promise and answered to my needs and questions. We would like to thank her for all her efforts througout the trip.

Hi,

I recently made an enquiry on one of your tour packages via online live chat. Your staff Ms Arianna was very helpful and very patient and provided me with all information I need.

She was also really fast in replying me and did not keep me waiting on the line at all, which could be very annoying and frustrating! However, she did not and that really made it very pleasant and enjoyable chatting with her!

I like to commend on her work and attitude and hope she will continue to keep up her excellent service and other staff will follow also! Thumbs up for her attitude n service!

Thank You Chan Brothers.

We just completed a recent Tour with your company to Spain & Portugal. I write to compliment your good selection of itineraries and hotels. The breakfasts were great and so was the Spanish Pig's lunch. Above that, the Tour Manager Jeffrey Fong has been a blessing to all of us. He is able to gel the group as one that we had so much fun together. He is caring and is constantly ensuring all of us are safe at all times, including our possessions. We had Elderly & young ones in our group, he will go out of his way to ensure all their needs are taken care (e.g. pram ready). Nothing is left to chance.

On long haul journey to the next city, he kept us occupied with his jokes & draw participation from everyone with his sing-along session. We had good fun with him, and the entire group were kept entertained throughout the trip. Thanks to Jeffrey & your company for making our holiday a wonderful and memorable one.

Thank You Chan Brothers.

Hi Mr Chan,

I would like to compliment tour manager Laurence Lim for his exceptional service and guidance throughout our whole trip.

For us first-timers travelling to Europe, we did not know much about the countries and things to take note of while travelling within these countries. We are very thankful for all the tips and safety precautions which Laurence shared eg. the different ruse gypsies would use to steal our belongings.

Also, Laurence was a great help because Paul fainted and Laurence applied pressure on his acupoints so that he would regain consciousness. I would not know what to do without Laurence's help.

Laurence came across as a very experienced travel guide who possesses an impressive amount of knowledge and we all, not just us, but the whole travel group, thoroughly enjoyed the trip -- knowing more about the history of monuments and places and even helping us when we wanted to go to places to buy designer bags and souvenirs.

Laurence is a gem of a tour manager and a great asset to Chan Brothers.

Dear Sir

My wife and I joined your company’s tour group to Switzerland from 21st to 29th October 2016.

We found the itinerary well planned, hotel accommodation and meals satisfactory.

We were very impressed by the knowledge and service of your Senior Travel Advisor Mr Patrick Ong. Not only did he known the places well, he also informed us of the history of famous people and major events relating to the places which we visited.

Mr Ong briefed us clearly in advance of the following day’s itinerary and he always ensured that our meals were properly taken care of. We found Mr Ong highly efficient in his work and maintained a high standard of responsibility as a tour manager. The tour members’ safety was always his main concern.

I also wish to mention that the lady driver of our coach named Prisca is a very courteous and good driver. My wife and I enjoyed the tour very much.

Dear Chan Brothers Travel

Hope this email finds you well. I just wanted to let you know that I would like to commend Beverly (webchat for cruises), for all the help, being patient and seamless booking procedures she has offered for booking my last min cruise trip (I bugged her almost everyday during the last week for this).

Many thanks once again, and appreciate all she has done. I will probably be back soon to book my next trip with Chan Brothers!

Thank you for this 7D5N Fabulous Hokkaido Tour with my wife n 2 friends we truly enjoyed this trip. From the scenery, hotels n meals are truly awesome. Everything was well organized and executed. We special like to thank our tour leader Mr. Lai for taking care of us throughout the tour. Very professional, caring and patient man. Also special thanks to Mr. Henry our tour guide. He is well prepared, friendly n polite. Showing enthusiasm and knowledgeable in Hokkaido region. He made a point going to all our rooms every check in to ensure we are happy with the rooms. Both Mr. Lai n Henry are an asset to Chan Brothers Travel. As for us we concluded that Chan Bros Travel is one of the best travel agency we ever come across. Cheers!

曾兄弟旅行社你们好。我们是十月二十三号九寨沟的团友。我们的导游是罗丹。罗丹是一个活潑可爱的女孩，年记虽轻，辦事不差可说是个称职的导游。她的景區讲解都很好，又趣又容易明白。罗丹是一个有责任感，有爱心，憧的体量有需要的人，必如我和我先生都是乐龄人士，她都能体会及佩合我们的需要。当团友的体力不能付合行程，她都能安排我们在休息站等后也安排计程車把我们送到目地的。团友体力不能上黄龙和峨眉山，她也安排許大哥佩伴有需的人在山腳的景点光观。許大哥是个很好的领隊，很建談。好话不会写，遇到就欢喜。我们给罗丹两个大母子的。赞

Hi,

On behalf of Tan Family (12 pax), we would like to express our greatest appreciation to John Tan and the local guide, Dong Dong for their fantastic service. They were very systematic and efficient in carrying out their jobs. They helped to check-in/out our luggages in the hotels saving us all the hassle/time waiting. They were very helpful and took very good care of us, eg for carrying our luggages to be checked-in at the Chengdu Airport. Then at Changi Airport, John helped my brother to lodge a claim for his damaged lugguage. Dong Dong is very knowledgeable regarding the ancient history of Chengdu and Sichuan. He is also a great story-teller and a singer who kept us entertained during the long journey.

Please help us convey our heartiest thank you to them again for their excellent service.

In addition, we would like to thank Joe Ng for his excellent service during our booking.

我和女儿参加了8天九寨沟行程

在此要表扬我们的导游毕耀东,他是一个活泼开朗,多才多艺，又会为团友着想的导游。

这是我们第一次游九寨沟,他贴心的为我们20人和另一组22人合租一辆车游整个 九寨沟,让我们舒服的观景。

一路上他会讲笑话和唱歌斗我们乐,但当他讲到历史,他会一本 正经的描述。从这让我深深感到他对这份工作的热爱。

那天我们的车子冻坏了,他赶快的安排另外一辆车载我们去另个目地,他帮忙搬行李箱,搞到外套沾满了灰,司 机贺林也急忙找人来解决车子,时间刚好的接我们上车。

谢谢两位, 让我们的行程安全,开心又难忘。

这已经不是第一次参加曾兄弟去旅游了,我发觉贵公司的导游服务人员都有一定的水准,我会继续支持曾兄弟。也会推荐给其他朋好友。

我与朋友参加了曾兄弟-九天九寨沟，峨眉山，乐山之旅，对于你们的服务和旅途上的一切安排感到很满意，在此想借此机会表扬对当地导游(田伟)和司机师傅(钟师傅)的服务表示感激及感谢 。

导游田伟从头到尾凡事都为我们办理的妥妥当当，每天起早抹黑的为我们团队奔波劳累，酒店的安排快速不拖延，食物的安排也都丝毫不马虎，甚至每天出发的前一天，总会检查隔天的气候，然后叮咛团队应做的准备，所以无论气候如何，我们的穿着都是暖暖的，他为人友善，真诚，也是个细心的导游，对每个团圆都照顾的无微不至，令我们的旅程可以顺利进行到底，感谢田伟导游这九天的尽责照顾和讲解，还有感谢贵公司为我们团队安排了一位驾驶技术很好的司机师傅(钟师傅)，长时间在路上奔波驾驶技术平稳又安全，感觉很放心也舒适，让我们旅途顺利，平安，衷心感谢!

这次的九寨沟之旅给我们团队留下好的印象，谢谢! 曾兄弟是家名不虚传的旅行社，值得推荐!

我是参加8天7 夜，中國成都之旅的黄女士。

我想借此电邮贊揚导游鄧飛(Deng Fei) 和司机楊師傅。

鄧飛是一位很專業的導遊。他都会在漫长的旅途中给我们講歷史故事、講笑話，還會唱歌。此外，他也很盡責。吃饭前，他都会确保所有的食物都上桌，并确保厨师准备食物给团队里的两位素食者。

我们非常满意他的服务，团友们都对他赞赏有加。因为有他，所以这样旅程变得格外欢乐。成都之行，至今我仍意犹未尽。

希望贵公司能转告他的公司，让优秀的导游继续为旅客们服务。谢谢您们！

黄女士

We just came back from your Eastern Europe tour. The tour was led by Mr Edwin Tan. We are very impressed with the conduct of this tour, especially the professionalism of the tour leader. Edwin was very well-versed in the history behind these countries and shared with us snippets which we find interesting. He was very patient, especially with a few participants who are frequently late.

I would not hesitate to recommend your tour to my friends and I take this opportunity to congratulate you on having such a seasoned and experienced tour leader like Edwin Tan. He is a credit to your organization.

To whom it may concern,
Chanbrothers Travel Pte Ltd

Re:  8 days Hangzhou + Shaoxing + Wuxi + Suzhou +Shanghai + Nanxun ancient town

I would like to feedback on the following for the above mentioned trip.

1.    China local guide – Ms Soon
       -  like her telling the history of the places we went eg: Luxun’s residence and  introducing Hangzhou, Suzhou etc etc
       -  like her kind gestures of advising us what not to buy and what can buy and where to buy or eat

2.    Singapore guide – Ms Elaine
       -  very appreciate her efforts in checking and ensuring that our luggages were collected and loaded in the coach every morning. In the evening, ensuring it is being delivered correctly to our room
     -  after check-in she will drop by each room to enquire are we satisfy with our rooms
      -  she will always standby at the coach exit door to assist us alighting from the coach

3.     Compliment
       - no designated commercial shopping was good. While waiting in the Shanghai airport on our last day 29th Oct, heard 2 ladies complaining NamHo travel no good because of many shopping places they have to go.

4.    Well organised
       - the trip was well organized which I am very pleased. The plastic folder for putting the air ticket and itinerary was good as it prevent crumbling of documents.
      - pre arranged table seating for meals was good as it could prevent any unnecessary unhappiness.
      - numbering according to each family to assist in counting the number of paxs was a good idea to save time and easier for the guide to check that no one is missing.
     -  envelopes with names and amount were given to put our tippings for the guides and driver.

5.    Hand carry bag given
      -  was not in an appropriate size, when carry it will hinder the people behind us due to too long. In this trip, none carry this bag. Those who carried were of different size from ours.

6.   Steam fish dish
      - too many bones, difficult and fearful to eat. Suggest deep fry it and make it a dish of  sweet and sour fish where the bones become crispy and can be eaten.

Overall, the trip was reasonablely good except the weather was quiet wet.

Please kindly convey our appreciations to Ms Elaine for her good works.

Thank you.

We just returned from the above tour and would like to highlight to you that the local tour guide Mr. Deng Fei has provided us an excellent service.

Mr. Deng Fei is a very acknowledgeable tour guide, his is also very caring and entertaining. He made sure we were served first before he took his meals. He is also a good story teller and kept us entertained all the time.

Now, I have confident even there is no tour leader following us from Singapore. And I will book my next trip with Chan Brother.

Please help us to forward this email to Mr. Deng Fei.

Thank you.

我和父母一同参与了曾兄弟8D7N 成都九寨沟之旅。 我们的导游是小帅文彬彬的小东，他一路上细心尽责地安排着行程，体恤到每一位客户的需求。小东学识渊博，一路上给我们分享许多对中国历史，文化，和现代社会体制改革的独特见解，让我们在旅游的同时获益匪浅。印象特别深的是他只说到一半的苏东波的一生，我们期待下次相会他把故事给讲完 ：） 小东能说会道，唱功一流，为我们的旅途增添不少欢乐。 

旅途上我们还遇到了另外一个热心可爱的导游丹丹，她协助小东在我们在九寨沟合并巴士上给我们解说安排行程。开始时有一位蛮不讲理的乘客给了丹丹很大的压力和指责，但她依然很敬业，很热情洋溢地给我们拍照，讲解。她对于年长行动不方便的长者给予特别的照顾。我们也看见她一个人推着一位相当重的老人家上楼，我们看了都十分感动。丹丹充分体现了一流的服务质量。 

感谢小东和丹丹的付出，敬业精神值得嘉奖。

但愿人长久，千里共婵娟

Good afternoon Chan Brothers, 

It is with my pleasure to inform you that i enjoyed very much during my recent 9D8N JIUZHAIGOU / MT EMEI / LESHAN / HUANLONG TRIP and i would also like to compliment the local tour guide, Miss 韩 for her good service.

The tour guide has displayed professionalism throughout the tour. She was able to explain the historical significance in each of the scenic spots in a very clear and interactive manners. She made insightful explanation time to time and also shared the local customary during the long road journey which i felt was very refreshing. Despite the long gruesome road journey, she displayed high spirits with her vibrant personality which i feel that it is hard thing to find in a tour guide nowadays. She also acted promptly to all our check-ins to the hotels as well as the arrangement of all the meals so that the wait didn't get too long. 

It's heartening to know that Chan brother has good partnership with local travel agency that has such good tour guide which makes the overall of the trip seemed so enjoyable and fun.

Thank You ! 

Hi Chan Brothers Team,

Thank you for the well planned tour. Me and my family were very pleased as we thoroughly enjoyed ourselves.

Special compliments to our tour manager, Mr Edmund Wong. He was very professional and responsible from the start to the end of the trip. Edmund went the extra mile to ensure that everything went smoothly for all 17 of us on the tour group. Especially on the last day in Paris (our free day), Edmund took the initiative to make sure that all of us managed to go or see the places we wanted to visit.

I am glad we chose Chan Brothers for this Central Europe tour. On behalf of my family, I would like to thank your excellent team as well as Edmund for making this trip an unforgettable experience! I am considering joining other tours with Edmund in future.

Keep up the good work!

Hello,

I would like to commend the tour manager Rabil Lian for an excellent work in managing the Eastern Europe tour from 20 Oct to 31 Oct 16. He was very patient and responsible as he leads the older tour members and answers questions very patiently. He's also very knowledgeable about Eastern Europe and always showing a very pleasant and cheerful impression.

If I have the chance, I would like to travel with him again with him managing the tour.

Thank you.

Hi, 您好，

经朋友的推荐，我们参加了贵公司的10天中国九寨沟/峨眉山/乐山/黄龙/。。旅游团。

34人10天的团在Mr.Steve Soh 的领队下，我们一路顺风、轻松愉快、开开心心地畅游九寨沟和岷江沿途美景品尝当地美食。

Steve是一位经验丰富又极具有领导力的领队，他办事明快果断效率高又勇于负责；他也是位有爱心耐心，为人轻松幽默又愿意与团友同游的领队。他担心有团员会不适应中国当地的气候和饮食，他还为大家从新加坡带了饼干姜茶和罐头酱菜等以备不时之需，虽然10天的伙食很不错，但是Steve这细心和贴心的举动还是令人非常感动。

我也要在此特别感谢Steve，当我在九寨沟出现高原反应身体非常不适时，Steve充分展现了他的专业和丰富的经验，为我提供了正确的评估和及时的建议，我庆幸自己当时有听从他的建议和跟着他的指示，化险为夷，才可以继续平安轻松愉快地与团队畅游其余行程。

衷心感谢Steve。

总结这次参加旅行团的经验是，Chan Brothers 是家名不虚传，货真价实的旅行社，值得推荐！

Before I join this tour I was sceptical of the need to put in a tour leader when the group is of a certain size. I was thinking that having that meant more outlay in tips to him. But at the end of this trip I knew I was wrong. Our tour leader (Steve Soh) delivered excellent service and made all the difference in ensuring the trip was enjoyable (in spite of the huge crowds). His experience showed in crucial moments, he promptly tie up any loose ends and ensuring all things moved smoothly.

Full credits must also go to the local tour guide (Bi Yaodong). Very hardworking, he entertains with stories (I love those of Su Tongpo) & singing, making the best of situations (under bad weather or swelling crowds) to get us to the sights without delay.

Aside from the crowds and unpredictable weather, the trip has been wonderful.

Kudos to Chan Bros.

Hi Chan,

I have a very satisfying trip last 2 weeks.

The package is value for money. And the schedule and destination is perfect!

The overall is 9.5/10.

Lastly i want to thanks to the tour guide Vincent Hiew. He keep making joke and sharing his experience in whole journey.

He is the best tour guide i ever met

Thanks,

Michael Goh Chin Chai

非常感谢您的服务，您敬业乐业的精神让我们留下了非常深刻的印象。7天内日日相处，你天天都以你最开心的一面来取悦大家，逗得大家天天开坏大笑。真是了不起，非常出色的导游。你也让我们对韩国的历史文化有了更深的了解。给您打100分

最近，我和太太参加由曾兄弟旅行社主办的10-天九寨沟/峨眉山/乐山/黄龙/蜀南竹海中国旅行团。我们在中国的导游是赵丹女士。以下是我们旅游后的反馈意见，请转达我们的反馈给成都四川锋行国旅的赵丹女士。

这次是我们俩第五次参加中国旅行团 （其中三次是参加曾兄弟旅行团）。我们非常感谢赵丹导遊的领导和照顾，让我和太太有一个很愉快又难忘的旅程。凭我们的经历，这次四川之旅能够顺利完成绝非偶然。赵导游的付出功不可抹。

丹丹是一位很专业和经验丰富的导游。她会不时激发团队们的兴趣，连精力疲惫的团友都会提起精神参与活動。她不是一个只会集中在团队购买物品的导游；她更重視团队的安全和旅遊的景點。

每天出發的前一天，丹丹总会检查該天的氣候，然后叮嚀團隊应做的准备。所以無論氣候如何，我們的穿著都是暖暖的。雖然行程緊湊，她都能確保團隊能夠舒服地游览所有指定的景点。在一些特殊情况，丹丹将会调整行程序列，以便避开交通堵塞或人群擁擠的時段，好让我們有更多時间遊览胜地。丹丹处事态度相当灵活，也不会因为行程的紧凑而催促团友耒配合她。

她也会根据我们的兴趣和要求耒定制一天的行程。在最后一天的旅程，丹丹知道团友們更熱衷于購物而不願太早抵達機場。為此丹丹特地调整了行程，让大家有更充裕的時間購物。她身体雖然不舒服，隔天还要带团，她还是堅持呆在機場陪伴大家直到我們入閘。

丹丹是一个非常細心又有愛心的导游。她常会注意有特殊需求的老年人或有特殊需要的客人。她会吩咐 司机把巴士車開到較易让老年人上下車的侯車处。她也特別照顧一位患有哮喘病且对烟味过敏的客户，总是確保他被分配到非吸烟房。每当涉及到安全問題，丹丹会坚持自己的立场，以安全第一為先來处理問題。例如她堅決反对一位团员攀登上黃龙, 因为这位团员身体不适。

做为一个导游， 丹丹非常友善，平易近人，真誠可靠，知识渊博，还有一个非常開朗的性格。最令人兴奋的是，她对自己的工作充满熱情，我们可以感受到她对工作的熱忱。

我們對丹丹的工作表現留下了非常深刻的印象。她让我們渡過一个非常愉快的假日。如果所有的导游都能和她一樣，有敬业乐業的精神，這樣一定能夠進一步提高旅遊業的熱潮。

We write to express our complete satisfaction with the tour leader Mr. Patrick Ong.

Every morning, he make an extra effort to be at the dining area before anyone of us to make seating arrangement for us.

Throughout the entire tour, he was exceptionally helpful and caring towards everyone. We can see that he has done his homework well as he gave very detailed explanations and stories to every destination that we go.

We strongly believe that Mr. Patrick will be a great asset to your organisation and we look forward to travel with CHAN BROTHERS TRAVEL and Mr. Patrick in near future.

We appreciate for the efforts that he has made and left us a memorable experience. He truly deserved a pat on the back. To summarise all, “JOB WELL DONE”

致 曾兄弟中国四川成都九寨沟旅游团组人员

我们四大梅女参加了9月14号-24号九寨沟旅游

想借此机会表揚对当地导游和師父的服务表示感激及感谢

感谢趙丹领队导游十天耒的尽责照顾和讲解.

她不只青春有活力，为人又风趣幽默，知识渊博，有问必答。我们有什么要求或安排，有求必应.

每天起早摸黑的为我们整队人奔波勞累，还要唱歌讲故事笑话娱乐大家. 旅店的安排快速不拖延，食物安排也满意. 也从不会浪费时间作无谓的等待.

師父驾驶技术好，长时间在路上奔波驾驶技术平稳又安全，感觉很放心也舒适。

期望下一次的旅程也能遇上像趙丹这款称责尽职的导游.

4大梅女

Dear Sir / Madam

Recently I and my group of friends had jointed the tour to China-Sichuan /Chengdu with Chan Brother Travel.

I would like to express my experience and compliment to the China tour guide - Zhao Dan ( 赵丹).

I and my group would like to say she is a very professionalism, enthusiasm, skill and helpful person. She is an excellent and knowledgeable to each activities and destinations we went. Our daily traveling is smooth and our schedule perfectly, very relaxing as we don't have to worry anything.

Our group have some elderly person, she really don't mine to help them whenever they need her. We know this is not her job but really she very enthusiasm and courteous tour guide. After this travel with Chan Brother experience, I will highly recommend them to all my other friends and relative planning to Sichuan /Chengdu, must book with Chan Brother travel. I will confidence say that Chan Brother Travel is great and the tour guide will make your trip unforgettable.

We were extremely happy and thank to the China tour guide, we want Zhao Dan ( 赵丹) to be our next destination tour guide again. Hope to see her soon.

您好！

我和我先生参加了曾兄弟的17/9-24/9 之8天九寨沟峨眉山乐山黄龙之旅，对于你们的服务感到非常满意，尤其是 导游徐晓东， 大家都叫他东东。他对每个团员都照顾得无微不至，无论大小事都弄得妥妥当当，令我们的 旅程可以非常顺利进行到底。

此外他可谓是多才多艺，历史人物甚至诗歌都倒背如流，每天的几个小时车程 全无冷场，讲故事讲笑话唱歌，还能唱我们所熟悉的广东和福建歌。把大家都逗得非常开心。

说真的，我和我先生真的非常幸运， 原本是参加别的旅行社，他们结果不成团，而且是到了2个星期前才 通知我们。

由于我们已经拿了假期，无论如何是要出国的，在无可奈何之下，碰碰运气问了下曾兄弟，幸而 我要的日期还有2个位子，便毫不犹豫地参加了，当时也不知道是否会霉运走到底，是有些担心又遇到不好的 旅行社，皇天不负苦心人，我们幸亏参加了你们的团，还遇到一个这么好的导游东东，让我们感到非常满意和 开心。

从此我们对曾兄弟的信心大增，以后要出国旅游，首先当选曾兄弟！

谢谢！

Dear Sir,

I am writing this letter as a commendation to Mr Patrick Ong who was our Tour Manager for our recent Europe trip (14D 12N Best of Italy/Swiss/Paris/Amsterdam).

This is the first time we are using Chan Brothers Travel and I can safely say that because of Mr Patrick Ong’s professionalism, we will definitely put your organization as first priority if we were to book another tour in future.

First and foremost, his experience and knowledge of the all the countries was unparalleled. He can recite effortlessly all the historical facts and data and present it in a fun and interesting fashion. We were particularly impressed with his linguistics skills being able to translate seamlessly between English and Chinese.

More importantly, his dedication to all his customers was heart-warming. He was constantly looking out for our well-being and tried tirelessly to create a family atmosphere amongst all the customers. He does not hesitate to run errands for customers like buying dinner and souvenirs when requested to do so.

Mr Patrick Ong was attuned to our needs as Muslims and make sure that every meal, we were given separate table whenever possible. When it is not possible to have separate table, he will make sure to warn us which dishes contain pork.

Overall, we will rate Mr Patrick Ong’s performance as outstanding and hope that your management will take this into consideration when giving his annual review and bonus payout.

I would like to compliment Ms Angie Ng for her excellent service during my Flavours of Melbourne and Sydney trip.

Firstly, Ms Angie Ng was very friendly, helpful, approachable and professional during our trip. She will always help us when we face any issues during the trip. Besides that, to make our long coach ride more enjoyable, she also managed to engage and entertain us with all the history and stories of the different tourist spots.

Secondly, we are very grateful to Ms Angie Ng as she took the initiative to re-arrange the plane seat of the entire tour group when the SIA Mangement did not arrange the seat according to our family. In addition, Ms Angie Ng has also been very helpful and patient in guiding us on how to perform the GST claim from the different counters in the airport. We do appreciate her guidance and help especially when this is our first time visiting Australia.

Overall, my family and I enjoyed this Flavours of Melbourne and Sydney trip and we would like to express our heartfelt thanks to Ms Angie Ng for her excellent services and hard work. We believe Ms Angie Ng will be an asset to the company.

Thank You very much.

Best Regards
Madelene Ng & family

Dear Chan Brothers,

My family and I would like to convey our compliment towards to the local tour guide named “成鑫， Cheng Xin” and Chan Brother’s tour leader named “Roy” who led our 10 days tour in ShanXi and Inner Mongolia from 02 September to 12 September 2016. They performed exceptionally outstanding and way beyond our expectations throughout the trips covering all areas of hospitalities.

Gauging the professionalism and the positive attitude towards serving its customer with my several tour experiences, local tour guide “Cheng Xin” surpluses all the expectations and were outstanding in her duty. She acceded all requests from the tour members and did her very best to accommodate everyone.

For example, during our trip in Kubuqi desert, most of the tour members took up an activities package to experience various activities in the desert. Till we reached the desert, she was told that one of the activities (冲浪车) was cancelled on that day, she heard our disappointment and work to our surprise to make the activity happen towards the end of the day which are catered just for our group only. Another incident took place at our hotel in Hohhot city, a mis-management by the hotel which delayed the breakfast timing. ChengXin handled the issues very well and comforted all the tour members, as we did not have sufficient time for a good breakfast due to an upcoming long journey to Baotou, Xilamuren Grassland.

Throughout the trip, we were constantly fed with snacks and entertainments, we also received add-on of fruits to our meals at her expenses. Her caring and kindness also led to her consideration whether are we adaptable to the food and stays on the grassland, where eggs, bread and coffee were also given to us through her means. As the group has a lot of senior members with ailments having difficulties in climbing the stairs and long walk, her partnership with the tour leader “Roy” has made the trip a safe and enjoyable ones.

Hence, I believed this is an unforgettable trip for us with lots of warm and outstanding hospitalities from ChengXin and Roy. We wish them all the best in their future and hope to keep in contact.

Thank You.

Dear Sir,

I have been to China umpteen times. I was greatly touched and impressed with the Super Guide I had acquainted with.

Xiao Dong who won the Cheng Du Tour Guide Speaking Competition and his captivating story telling skills

First, he communicates constantly with you and assures to answer any questions you might have regarding the trip.

Secondly, he tries his best to meet the needs of the client's desire for food craving. He walks over 2.5 km to buy a special Leshan Duck and again bought another at Leshan which causes us to salivate.

Thirdly, Xiao dong ensures all the rooms are in good conditions and our bags are well taken care of.

Fourthly, Xiaodong provides wise advise so that we do not need to have a terrible time walking at the Jiu Zai Guo.

Xiaodong is certainly a talented tour guide that your company cannot do without.

I would certainly recommend my family and friends to join Chan Brothers for our further tour

Kudos to you and your staff for the excellent service provided.

Hi, I am writing this letter is to share my experience of the tour Croatia & Slovenia with FM DJ Chen Biyu departing on 17/08/2016.

First of all I want to thank Edmund Wong our tour leader he is very helpful and efficiency whenever what & when I need something or purchase local products, his experience without hesitation explained to me where and when to get it. He is a caring and amiable leader I have ever met.

Besides that, DJ Biyu also given us an unforgettable and enjoyable holidays in Croatia & Slovenia. She is so cheerful and share her experience and how she became DJ of FM972. Along the journey, she sing,jokes and playing games with us, is good interaction. Overall my wife and me are enjoying of this tour, l hope Chan brothers will organize more celebrities or DJs in the tour in future.

Thank you.

I would like to compliment tour guide, Sayuri & tour leader, Dorene for their excellent services provided during my trip for 7D @ Hokkaido Japan tour. And also the driver who is very prompt and no problems at all.

I am also impressed with Dorene who will ensure that all the tour members are present before we move to another venue itinerary. I would also like to thank Sayuri once again for the wonderful pictures that she had taken for both my mum & myself.

The trip was an enjoyable one. I would not hesitate to recommend to friends & colleagues to Chan Brothers. And both my mum & myself will definitely join Chan Brothers for our future trips.

Thank you.

Thank you Vincent Hiew

I'm writing to give feedback on Chan Brothers' Scandinavia tour, which my daughter and I joined from 4 to 12 July 2016.

Having had poor experiences with package tours in the past, we came with lowered expectations. We are happy to report that we had a wonderful experience with Chan Brothers' tour. We loved the itinerary - everything from the activities to the pace to the timings were thoughtfully planned.

Of course, a good itinerary needs to be executed by a good tour leader. Our tour leader, Vincent Hiew, left us extremely impressed. Vincent was professional, meticulous and detailed - he was always calling ahead to confirm, ensuring everything would go according to plan. He never left anything to the last minute. Therefore, we never had to face any unpleasant surprises.

We felt that Vincent really went the extra mile and showed a lot of dedication to his work, for example, my daughter requested a vegetarian meal plan and he never failed to check in on her, making sure she was well catered for.

He shared many entertaining tales and invaluable travel tips from his personal experience, and did a lot of extra admin just to make sure we are comfortable, such as doing online check-in early to ensure that families were seated together on the plane.

He also briefed us extensively and in some cases, multiple times, especially when the itinerary involves a potentially confusing situation e.g; large crowds. We felt well prepared and safe under his care.

Having travelled with and observed other tour leaders, we feel that Vincent is an outstanding tour leader. Even though we did not stay at 5-star hotels, it felt like we had a dedicated concierge taking care of our every need. As customers returning to the world of package tours for the first time in 15 years, we could not have asked for a better experience. For that, we would like to thank Chan Brothers and especially Vincent.

Would like to commend that your staff, Mr Sherman Chan did a fantastic job in helping us organize our holiday in New Zealand. We opted for free and easy and would like to stress that Sherman went all out in giving his best suggestions and at helping us find the best places to visit. Also, he took the initiative to give us travel tips and advises on what to look out for during our stay there. Both myself and my wife are especially happy with the way Sherman handled the whole booking and have lots of beautiful memories of New Zealand thanks to Sherman! Although the last minute booking, he was efficient and fast to respond! We had a memorable trip and would definitely look forward to being served by Sherman again in future!

Just returned early this morning from a 7D6N Fabulous Hokkaido Tour by Chan Brothers Travel.

Our Local Tour Manager was Ms Kiki Khoo. I would like to commend her for being thoughtful and helpful especially towards my 85 yrs old mum (eg. she offered to keep my mum company at times when needed). She also managed to fulfill our special request for proper beds for my family (for elderly and medical reasons) instead of sleeping on tatami. She also assigned our rooms near the lift lobby so that my mum does not have to walk too far which we really appreciate.

Our Hokkaido Tour Guide was Mr Seki whom I would like to highly commend. He is very eloquent, knowledgeable and has a good sense of humour which made everyone feel relaxed and comfortable throughout our trip. He was also very helpful and ensured that our needs were taken care of during the trip (eg. he helped to arranged for an electrical fan for us when the hotel aircon was not cold enough)

My family's overall experience was good except for the wet weather during our first 2 days and the air-conditioning system of several hotels which we have stayed.

Suggestion: As Singapore's climate is hot and humid, we are all used to work or sleep in cool environment/room. Hence, it would be good to check and ensure that the Hotel's Air-Conditioning System is working properly and is able bring the room temperature down to a comfortable level of around 22 to 24 Degree Celsius. If not, an electrical fan must be provided for all rooms.

In conclusion, I would like to congratulate Chan Brothers Travel for being able to provide us with an enjoyable holiday with the help your capable and hardworking Local Tour Manager, Ms Kiki Khoo and Hokkaido Tour Guide, Seki. Not forgetting our Coach Captain/Driver who provided us with smooth and safe travel throughout the trip.

Thank you.

The trip is very scenic, relax and credit goes to Vincent Hiew for his excellent services.

Below is the detail…

Tour-bus
• We were entertained with very nice music, thanks to Vincent’s mum special collections.
• Vincent requested that we changed our seats so that people behind will have a chance to sit in front.
• There were sufficient toilet breaks during the long coach rides with some “shopping” in between.
• The coach was always there after our sight-seeing so that we could board immediately.

Arrangement
• Families and friends were always grouped together - air plane seats/hotel rooms/dining tables etc.
• We were informed where to change currencies and where to buy food for lunch.

Accommodation
• Every evening after we checked into our hotel rooms, Vincent stayed a while in the lobby in case there were complaints about the hotel rooms and he could rectify immediately.
• We received some morning calls personally from him.

Time Management
• Vincent is organised and he has good time management skill. He managed to get 39 of us to leave on time for our daily tour.
• He had covered all the places listed in the itinerary.

Others
• Vincent gave us weather forecast for the following day so that we could dress appropriately for the weather. He told us to keep ourselves warm and not to get sick.
• Daily Vincent reminded us about our safety and to take good care of our money and passport in our bags.
• He advised us on ideal spot for the best photo shot.
• He provided us snacks and chilli sauce for the meal, knowing that some of us cannot eat without chilli.
• He showed us his appreciation by saying “thank you” a few times for our co-operation and punctuality.
• He helped us to fill up the tax claim forms at Denmark Airport before our departure.

Thanks to Vincent, I have enjoyed my Scandinavia vacation and there will be more future travelling trips with your company as you have great tour managers.

I will definitely recommend my relatives and friends to join Chan Bros Travel.

Your customers are your “walking advertisements”.

Hi Chan brothers!! My husband n I have signed up for the budget 10D7N Europe highlights. And now we have realised how awesome it was to go on guided tour as no time was wasted on travelling from place to place. We get to see n understand the different country cultire n history... we get to eat the excellent food each country have... we get very delighted n excited to every destination with your experienced tour guide Betty Ho... it changes our mind to go on free n easy in future! We are looking forward to our next trip with you guys again soon!! Thank you so much for our great holiday trusted in your hands and keep up the great work! Best regards... Pamela and Paul Low

我们夫妇俩参加了 贵公司的10天7晚瑞士休闲游。在简介会（briefing session）被通知，在出发前几天，领队会与我们联系，我们并没有把这件事放在心上，以为这只不过是说说而已。哪知道在出发前五天（领队 Edmund Wong 把行程中的一些重要资料用简讯传给我们，之后还拨电话，大约用了十分钟的时间，详细的再把行程所应注意的事项告诉我们。这是我们生平中第一次有这样的经历！觉得这项服务很好， 能让参加旅游者作充分的准备。贵公司应继续维持这项服务。

这次由领队 Edmund Wong 带领的10天7晚瑞士休闲游，是我们夫妇参加许多旅游中最满意的一次。就是住宿、食物、巴士和司机的素质都不错，但最主要的原因乃是领队 Edmund Wong，对我们来说，他是“最棒”的领队。

为什么我们说 Edmund Wong 是“最棒”的领队？以下几点就是说明他是“最棒”的理由：

1。丰富的知识
他对瑞士的地理、气候、文化和历史背景有很深刻的了解。相信他一定是很努力去预备、作一些功课。

2。时间的掌控
他对瑞士的交通非常熟悉，从一个地方到另外一个地方需要多少时间，他都知道。更重要的是，他能调整时间，使我们能避开拥挤的人群，让我们能充分的把握时间去观赏美景、购物和用膳。

3。正面的态度
团队里有几位 “要求多多” 和 “不守时间” 的团员，他都是以积极的态度为他们解决问题。有好几次他自己去找那些迟到者，也很婉转的请他们要守时。这些我们都看在眼里，真佩服他有这样的耐性。

4。负有责任感
从传简讯和拨电话通知我们行程所需要注意的事项，就让我们感觉到他是一位有责任感的领队。

还有他特别细心的照顾年长者，为了不识英语的长辈，他征求团队中占大多数受英语教育的团员的同意，在巴士车上播送华语歌曲。

再从另一件事情上来证明他是有责任感的领队。就是在回程的前一天，他告诉我们他已经把飞机上的座位安排好并传真给新航。怎知隔天到机场登记签到时才发现新航并没有照他的要求安排座位，几乎所有的人都不能与家人坐在一起。他不厌其烦的拿了我们的机票，为我们重新安排座位，使到大多数的人都能与家人坐在一起。

总结：Edmund Wong 是一位敬业乐业的领队。赞 ！

最后，我们要谢谢 贵公司为我们安排了一位这么棒的领队，我们更期盼 贵公司能栽培更多类似 Edmund Wong 这样素质的领队，让参加者对 贵公司充满信心。贵公司将是我们将来出国旅游的首选。

祝 贵公司

生意兴隆、 人才辈出、 服务更佳。

My parents and I would like to extend our thanks and compliments to Tour Manager Dave Tan for his dedication and excellent service during the entire period of our 13D10N East USA and Canada Discovery Tour.

I would like to bring to light one such incident where Dave went out of his way to extend his help and service. During our check-in at New York International Airport for our flight back to Singapore, Qatar airways counter staff had messed up the seating arrangements for a few of the families. Despite having seats assigned to us as shown in the e-ticket where my parents and I were sitted together, the airline had separated us without a valid reason. The airline staff were insistent that there was nothing they could do. In order to aid us in the seating arrangements, Dave had waited at the check-in desk for a resolution patiently. With the airline being unable to provide a solution, Dave took the initiative to re - shuffle the seating among the entire tour group in order for my family and the other 2 families to be sitted together. He was even willing to exchange his seat with my dad so that our family would not be separated.

His dedication and excellent service as a tour manager has allowed us to enjoy our tour package to the maximum. With Chan Brothers' employing such dedicated tour managers, we would definitely return back for more tour packages in the future.

Hi there,

Re : 12D 9N Eastern Europe On behalf of my friends, I just wanted to drop a note to express our gratitude and appreciation to Elaine Tan who was the Tour Manager for our group.

Elaine is one of the most knowledgeable tour guide we have ever encountered. We have learned a lot from her history lessons and she has provided great insights to these beautiful cities.

Unfortunately the trip ended just not the way we have expected. When we landed in Istanbul, the airport was under terrorists attack. During the whole time, Elaine was trying to reassure and calm us down. She would settle us down before running about to find out where we should be going. It was an extremely chaotic situation. Not forgetting we have a 82 year old Ah Ma in our group. Finally we were driven to a hotel where we could get some rest. Poor Elaine had literally no rest and had to head back to the airport to find out the next flight out. Thankfully she managed to book us all on the flight next day and we were able to go home to our families. It was not easy as there were hiccups even at the eleventh hour when two of our group members got bumped off the list and were on standby. It was such a nightmare...when we thought the worsts were over.

We are very impressed by Elaine's professionalism and her commitment to her job and ensuring that everyone is safe, even if it means putting herself at risk. We can't thank Elaine enough and will forever be grateful to her.

Chan Brothers is extremely lucky to have an employee like Elaine. She is a great ambassador and have represented Chan Brothers honourably. We are very lucky to have her as our Tour Manager. She's simply the best and I hope this message gets to be shared with her. Maybe Chan Brothers should have an exemplary award or recognition for Elaine! In our opinions she has got gone far and above our expectations during the crisis.

We are happy to be contacted for any clarifications. Thank you.

It was indeed an enjoyable holiday with Chan Brothers Travel for our trip 7D5N to Gold Coast with Dolphin Experience. Our Tour Leader Joe Gwee really impressed me beyond his call of duty. Going out of the extra miles to help all the tour members (20pax) to fill up the immigration card, this would save us the hassle of filling up ourselves, and making our job so easy to sign and make some declaration and input our designation especially when we are travelling with 2 young kids. Upon arrival in Brisbane Airport, after clearing the immigration, to my surprise, Joe assisted his tour members to retrieve all the luggage one by one by himself when some of the tour members are still queuing up to clear immigration.

He really ensure all our tour members are well taken care of throughout the trip. Eg: Helping us to get towels at Tangalooma Wild Dolphin Resort so that we will not catch a cold after experiencing Hand-feeding of wild dolphins. Be our camera man, ensuring meals are served for each and everyone, helping us to safe-keep the photos taken when some of the tour members bag cant fit while they can proceed to enjoy themselves at the Movie World, Dreamworld and etc.

Really cant thank him enough and Joe DESERVES to be recognized for his dedication to our tour group and going extra miles beyond his call of duty.

To add on, we joined Chan Brothers Travel 12years ago for our pre-honeymoon to Gold Coast and 12 years later, we decided to bring the children back to Gold Coast to have fun and had chosen Chan Brothers Travel. Would like to commend Joe and Chan Brothers Travel did not disappoint us with the service and really glad to have Joe as our Tour Leader for this trip.

Not forgetting to commend Yong Zheng who had served me on my 1st trip down the office to make enquires before discussing with my wife. He is so friendly, knowledgeable and giving me valuable advises for places to go for my 2 young children. Patrick Ong who served me during my confirmation of booking also deserves to be recognized for his friendliness, approachable and valuable advises given to us.

Keep up the good job and I will spread the words and return again!

Please allow me to thanks and am proud to see your tour manager (Joe) and advisors at China Division have always maintained their friendliness and professional service culture, both counter and phone (even if I can’t reach Joseph Lam) as well as pre-departure briefing etc.

First and foremost, let me thanks our 9D7N tour leader William who was cheerful and migrated very well with all level (age) of tour members, especially paid more attention and care to 83 years old Mr Quek who travelled alone. He (together with local guide Mr. Deng Wen Chao) had also handle well on the “soap saga” (no quite sure the whole picture) and relocation of hotel accommodation in the last second day.

In fact, Rosedale Hotel was a good choice as it has the basic shopping and foods outlets nearby, easy access to metro station which especially convenience for me with some planned events or others who preferred F&E in the last two days for this tour package.

Yes. My 21st trips to China. I and my travel-mate initially wanted to visit Fujian Tulou but it did not work out. Thank God and we were lucky to notify Mr Joseph Lam on our concern and as usual, he tried to understand our (customer’s) need, shared and recommended this NEW package “Canton in Depth” to us. He also noted and cared our special request particularly the two free days and alerted tour leader to update me any last minute change of accommodation so we can adjust accordingly. A truly and good example of eyes for (customer’s) details. We always placed Chan Brothers the first choice for China tour package, not only of your good product, but most important of your great customer service tour advisors like Mr Joseph.

Once again, MANY THANKS to him for another great recommendation and the “JOSEPH” Excellent Service!! Note (I wrote last year): “JOSEPH” = Joyous in his duty; On time on request of travel details ; Superior in Customer ; Excellent in details ; Professional travel knowledge ; Hospitality in service attitude

It has been a great pleasure for me and my family to join the Guilin trip. Special thanks and appreciation goes to Ms Elsie Tang ( The Tour Leader ),Ms Ji Fang ( The Chinese tour guide) and driver Mr Kang.

They are a great team serving the entire tour group with their best customer service skill, very patience and have great consideration taking care of the elderly travellers. My mother who is weak in physical movement has received tender care from Ms Elsie especially, while Ms Ji Fang shared lot of good information about Chinese history and culture which helped the tour experiences more effective & knowledgeable. The excellent driving skill of Mr Kang make the entire 8 days journey comfortable and safe.

Needless to say, the entire 8 days tour was like a big family gathering as all the tour members were cooperative and caring to each other under the wings of the 3 great Chan brother staff excellence guide. Last but not least, the video clip prepared by Elsie is a valuable souvenir for us ( 无价之宝）. My family and I will certainly look forward for another family trip organize by Chan Brothers.

6 Days Beijing Tour with Chef Eric (7-12 June） Re: Letter of Commendation (Tour Guides - Richard & 何光)

Dear Sir/Madam

I refer to the above tour which was just completed this weekend.

My family and I would like to commend our tour guides Richard and 何光 for their dedication during the trip.

We travel as a family of 6, with the youngest being my 6 year old daughter, and the oldest my 93 year old grandmother. As you can imagine, our needs are varied. Throughout the trip, both guides took effort to ensure that everybody in our group is comfortable and we are taken care of.

When our 93 year old grandmother had a mishap at the hotel, Richard spent his after hours accompanying us to the hospital, while 何光 kept a lookout for my children and their grandfather.

We applaud them for their dedication and their thoughtfulness made the experience less unpleasant for us.

Please convey our heartfelt thanks to the two of them. We wish them the very best.

I would like to feedback on the tour guide, Mr Lawrence assigned to this tour. Mr parents would like to compliment him for the good services shown throughout the trip. He is very knowledgeable about the places of interest and he can explain very clearly and concisely to them which enhance their appreciation of the history and arts of the places they have visited. According to my parents, he has exhibited immense patience and attention to members of the tour and always willing to lend a helping hand to anyone who needs help.

I personally would like to thank him for the attention and assistance he has rendered to my parents (senior old folks) during the trip. He has assisted them in completion of the various tax forms and explained the tax systems and assist them in the vat refund. He can advise the star buys with discounts at the different locations. This has spared my parents tremendous effort to browse and hop around the shops.

My parents felt so happy and at ease throughout the whole trip and they truly enjoyed themselves throughout the whole trip despite the cultural and food differences. Mr Lawrence is able to explain and convince them to overcome the different cultural/food differences.

I have strongly insisted for my parents to book the guided tour to Switzerland with Chan Brothers instead of any other agencies despite there is price difference. I have explained to them Chan Brothers has deployed experienced and knowledgeable tour guides to guide them and make their tour a breeze and enjoyable. With reference to this good feedback from my parents, this has strongly reinforced my good opinion of Chan Brothers tours and prove to me that I am making the right choice!

I hope you as a Company is able to provide some form of commendation to Mr Lawrence for his good performance as he has assisted to uplift the reputation and spirit of Chan Brothers tours!

Hi to all,

Just came back from a 11D8N Italy Romance tour lead by ms Vivian last night. We enjoyed the trip thoroughly and would like to register our note of appreciation here.

"True, everyone misses home as we touch down at Changi airport last evening. Safe & sound without the incessant reminders of being pick pocketed in Italy. A note of appreciation to tour leader , petite Vivian for a job well done in leading the group to Italy. Gained invaluable history lessons with her immense knowlege of the places we visited . And enjoyed the historical sites that Italy offered and soaked in the beautiful picturesque country sites .

And yes we really miss our local delights ; too many pastas for the past ten days . Hahaha. I m heading out soon for my local breakfast. I miss the Hokkien mee & kwaychap. Ciao ."

Hi Chanbrothers,

Thanks for arranging Ricky Tiang to be our tour guide for Europe tour. This was our first trip to Europe and to celebrate our 15th wedding anniversary.

Knowing the fact that group tour can be tiring when moving places to places, but Ricky has made the tour fun and relax. He will entertain us with jokes. Is concern of our well_being whether do we eat well or ahave enough clothings to keep warm. Introduce nice food and places to visit when we are on our own. Never failed to keep us in his mind from point to point. Making the effort to know individual family (was suprised that we having 2 kids at home) and meet their needs.

Me and my wife are honour to have him with us for this 12days trip and a precious asset for Chanbrothers.

Dear Chan Brothers,

I will like to thanks Chan Brothers for providing a stress-free honeymoon holiday for my wife and I to the 14Days12Night Best of Italy, Switzerland, Paris and Amsterdam.

I will also like to highlight one particular person in the trip. He's none other than our Tour Manager - Mr Patrick Ong. Mr Ong, have lived up to the highest accredited standard that Chan Brothers have set for years.

Despite the 12hrs flight delay on the day of departure, Mr Ong display a calm, professional tour manager seeking the earliest flight out to Rome. And once, we touched down in Rome, he still carry on that bursting energy for our Day2 city tour. Without showing any sign of tiredness in him. Kudos Mr Patrick!!!

I will also like to highlight that, Mr Ong have exceed his role as our Tour manager cum Tour guide. Some of his explanation during the trip is better than the local tour guide. His well vest of product knowledge is tip-top. And, the way he used the Whisper Set is top class, warning us Pickpocket and Gypsy making sure we have a safe and sound trip throughout the 14Days.

Lastly, Mr Ong is willingly to go the extra mile for my wife and I. I still remember that on the 2nd day of our 'Free & Easy' @ Paris. Mr Ong, offer the help to carry our extra luggage back to the hotel and even offer to wait for us to be back from the 'Can Can Cabaret show' such Tour manager is rare now!

To end, thank you Mr Ong for providing a memorable honeymoon trip for my wife and I. Will definitely sign-up with Chan Brothers again for future long-haul trip.

WELL DONE, Mr Patrick Ong!!!

Dear sir/madam,

I am writing in to compliment Dave for his wonderful service during my 8-day trip to Hokkaido from 13 to 21 June. He had been very helpful throughout the entire trip in taking photographs for us and ensuring our safety. I observed that whenever we reached a destination, he would be the first one to get down the bus to assist the less mobile and he would always linger at the back of the group to ensure that no one got lost. He had also been very helpful in answering our questions and despite our large numbers, he had an organised system in helping us check in.

I also have to commend his excellent working relationship with our tour guide, Shallen, in making our trip as enjoyable as possible. Shallen is an excellent guide, very engaging, humorous and knowledgeable. She made extra stops for us to know more about the country. For example, she made a stop along a waterfall during one of the days to compensate for the postponement of our cruise at Shiretoko Nature Park due to wet weather. She also assured us that she would arrange for the cruise the next morning and repeatedly apologised for the any inconvenience caused. Not only that, despite the addition of the cruise the next day, we still managed to cover all our destinations.

Please thank Dave, Shallen and the bus driver on our behalf once more. They made the trip not only an enjoyable, but also a safe one.

Dear Sir / Madam

We refer to your completing the feedback questionaire which we have not hand out to your tour guide, as such we would like to give our feedbacks as follows:

Your Japan tour leader, Mr Don Hu has done a excellent job my providing fantastic services to all 7 days in Sapporo, Otaru, Furano, Monbetsu, Abashiri, Shiretoko. Akan National Park and Value Plus

He got excellent knowledge,service, efficiency, responsibility by providing to all accommodation, facilities, comfort, airports, hotels, and at restaurant dinner to ensure that all meals are served to everyone before leaving us for his meal.

The local tour guide, Ms Cherrie Ng is very helpful in guiding us throughout the tour.

The bus driver is also provided excellent job by driving with dliligent care and patience.

Your Tour bus is best looking among the rest of tour company in Japan with Chan Brothers Logo which we will not miss boarding the bus.

The hotels and meals provided throughout the tour were fanstastic.

We enjoyed throughout the tours, and would fully recommend to all our friends and relative to join Chan Brothers Tour.

Not forgetting the gifts received, surprisingly that the puff and wet tissues can, printed with Chan Brothers Logo

Checking to airport and hotels are well served by both tour guides

Even we are guided to the shopping areas requested during our free day, which is well appreciated.

Three Cheers to Chan Brothers Travel

Hi

I would like to place on record my heartfelt appreciation for the staff from Chan Brothers and BK Travel Korea who have made my recent travel to Korea a very pleasant and memorable one. I travelled with Chan Brothers Tours on an 8D7N Grandeur Tour from 10/6 to 17/6.

Miss Cathryn from Chan Brothers Travel provided commendable service from first assisting me to evaluate against the various options (my first travel to Korea) to changing my tour group due to insufficient take-up to following up with my concerns prior to travel. She has been most patient and approachable, although I took a long time to deliberate over the options.

I suppose what made the biggest positive difference to my trip was the local Korean guide we had from BK Travels Korea. I must commend him for being one of the best guides I had in all my travels! Mr Liu Chih Hsun takes pride in his work, and takes very good care of his tour group members. He goes beyond the extra mile to make arrangements to meet our needs. I am very appreciative when he helped me make contact for me to meet up with my Korean friend. Mr Liu is charismatic and personable. Well-informed, he shared very freely his knowledge and learning from his years of experience and meeting with people all over the world. I must say I have learnt a lot from him over the 8 days we were together. There was never a boring and dull moment in the coach with him. I have plans to go back to Korea in the near future, and should I travel with a group, I pray I will get a local guide as excellent as Mr Liu.

Miss Cathryn and Mr Liu are definitely assets to your organisations! Once again, I would like to thank them for their value-added and above expectations service.

My wife and I returned from an amazing and memorable trip in New Zealand. Every event went smoothly as advised. We would like to extend our gratitude to both Sherman Chan and Beverly Yeo for their kind and professional assistance rendered in this itinerary arrangement. We were very satisfied with their service. Thank you.

Hi,

Firstly, pardon me as I was not able to find the email address for feedback, please help forward this to the right department.

Have just returned from a free & easy trip in Seoul/Jeju. My family unanimously agrees that it is definitely one of the best experiences ever, if not the best. The places and people of South Korea definitely played a huge part. But I need to acknowledge that it is also the remarkable service and satisfying experience I received from your travel consultant - Jenny Goh that makes it the best.

Right from the first email inquiry to 20+ emails exchanges later, plus a handful of phone calls, she was patient and accommodating throughout the several change in travel dates and hotel choices.She was a great listener and thus able to offer clear options that were specific to my family's travel requests and preferences. Was already so impressed with her service even before we left for the trip.

That was not all. On our first day, hours into the start of our holiday, my daughter left her phone in the car that picked us from Incheon Airport to the Metro Hotel. We realised that only a couple of hours after checking in to the hotel. Our fears was that the driver could have picked up other passengers and the phone would be lost forever. That would have ruined the whole holiday.

I had no one to turn to as the hotel staff has no idea who drove us from the airport I was not able to contact the local operator that arranged the transport. Out of desperation, I contacted Jenny even though I know it is not her duty or responsibility. But you can imagine the relieve we got when she told us she managed locate the phone after contacting the local agent. Not only she did more than she should, she was very prompt and determined to help us recover the phone.

From then on, the whole experience from Seoul to Jeju was amazing. Till now, I still feel it could had gone the other way had we not recovered that phone. Therefore I need to write this to you to compliment Jenny on her outstanding service. And also to congratulate Chan Brothers for having a star player in the team.

From me and family, thanks again Jenny! Thank you Chan Brothers!

Dear Sir

My family and I participated in the 14D10N East America And Canada Discovery from 4 June 2016 to 17 June 2016. We had a great time and full of good memories of the tour, and the credit goes to our Tour Leader Mr Steve Lim.

Steve is a caring, responsible, committed, knowledgeable tour leader cum guide who is full of creative ideas and also very resourceful.

Steve cared for his tour members and explained every administrative details as well as the places which we visited in both English and Mandarin to ensure that the needs of both the English and Mandarin speaking tour members are met. He is effectively bilingual and fluent in both languages. Steve is also very knowledgeable and provided us with lots of information on the places which we have visited. We could tell that Steve has a lot of experience.

Steve is very responsible and had been providing us with very useful information prior to the tour and during the tour itself. He answered every query from the tour members promptly and clearly.

Steve is committed in his work as he was always the very last to take his meals, after ensuring that all the tour members' meal needs are taken care of. He even helped to organise the taking of a number of group photos which most tour leaders which I had encountered normally don't do. This is a very good practice in helping to bond the tour members.

Steve is full of drive and is very creative. He sacrificed his free time to prepare for us two great picnics - one beside the Niagara Falls and the other at the Premium Factory Outlet. Both were great experiences to us. Most tour leaders would have made use of any "free and easy” time to take a rest, but not Steve. He accompanied us all the way to ensure that we have a smooth and enjoyable tour experience. We could feel that he was around all the time to attend to us.

Steve has performed exceptionally well beyond our expectations. He is an excellent tour leader cum guide. Steve is the best tour leader cum guide which I have encountered so far. We are glad to have Steve to be our tour leader cum guide and hope to have him as the tour leader cum guide when we travel with Chan Brother Travels in future.

Please express our heartfelt thanks and appreciation to Steve, for all that he had done for us to let us have a memorable and pleasant tour experience. Through Steve's efforts, many great friendships were bonded even after the tour.

Great job, Steve! And a big "Thank You" to you. We appreciate your efforts and hard work.

Chan Brothers Travel services are beyond my imagination.

TOP of the TOP, I've never seen such services, they serve you from the bottom of their hearts, not just words, perfect and No 1 travel agent in Sin, no worries, no hidden cost and makes all my trips perfect

I would like to commend on your employee Benjamin Gomes for the excellent service rendered throughout our experience with Chan Brothers.

He is meticulous and patient. Our family of 10 just came back on our trip to Melbourne. We had a wonderful and fantastic trip with no room for any unhappiness.

Benjamin made every effort in making the entire booking from air tix to hotel to transfers to day tours all perfectly done with no hiccups and of coz with my incessant requests now and then.

The entire experience was made beautiful thanks to his recommendation with the combination of free & easy with some in-built tours too. We will definitely come back only to him for his wonderful service. Thank u!! :)

Flying with husband to NEW ZEALAND (Alpine Beauty ) Autumn season.

Lying in the south-west Pacific, New Zealand consists of two main islands - the North Island and the South Island. Spectacular glaciers, ?????picturesque fiords, rugged mountains, ??vast plains, ??rolling hillsides, subtropical forest, volcanic plateau.....................

We took this tour from 17- 27 May 2016. Like most spontaneous decisions it not only exceed our expectations but awakened our enthusiasm and interest in the Maori culture, history and people.

Of course, it´s also because of the wonderful sights but the major contribution was made by our Tour Manager Woody . Her tour - very informative sparkled with lots of good humour and definitely not boring - can be recommended to everyone! Just do it and you will remember it for the rest of your life! Thank you once again Woody. We luv and miss you.

Hi! My partner and I have already provided our feedback through the post-tour survey issued by our tour leader, Maggie Yip, but we would like to once again, extend our appreciation to her and our local tour guide in Japan, Johnnie Fung.

It has been a truly enjoyable trip filled with memorable highlights and picturesque moments, as we were brought around the major landmarks of central Japan safely and smoothly during the tour. Both Maggie and Johnnie (and of course, our bus driver) tirelessly looked after our well-being and also ensured that everyone was aware/alert of our surroundings at all times. Amidst the helpful reminders to check that our passports and valuables were with us, and that we had not left anything behind in the various hotels we stayed in each day, the both of them were always approachable through their affable and friendly natures. It was indeed a joy to have their company these past 7 days!

I attach a write-up from my fiance who had gone with me for the trip: "Amidst the sprawling metropolis that is Japan, at no point did we feel lost, alien or aimless. We breezed easily -- perhaps too easily -- through the beautiful sights, nature and heritage, shopping districts, restaurants and food places, and Japan became less unfamiliar and more homely. Beneath this facade of effortless travel lay the meticulous planning, scheduling and time-watching of Johnnie Fung, the tour guide, Maggi Yip the tour leader and 杉本考由 our bus driver. Even more remarkable is how the three of them had coordinated our daily schedule in our presence, and yet we only could catch a hint or two of their coordination as they always entertained us with stories of Japan, jokes and product recommendations. Such professionalism in ensuring the tiring work is hidden from the travellers!"

Again, it has been a great pleasure for me to have had the opportunity to travel with Chan Brothers this June -- this is my first time signing on for a guided tour package as usually my friends and I would plan for our own itineraries while travelling -- and much of the kudos would go to your staff, i.e., the service staff we had encountered prior to the trip and of course, Maggie and Johnnie, in ensuring such a smooth and pleasant journey for us throughout. Thank you!

Hi, I have provided my feedback through the paper that was distributed by the tour guide. However, I would like to add on in order to commend my tour guide, Ms Karlina Chua.

Ms Karlina Chua was not only my tour guide, but she was the one whom my wife and I spoke to when we first arrived at the Chan Brother's building in the beginning of the year to enquire more details on the Best of Italy/Switzerland/France/Belgium and Amsterdam tour package. She had been very approachable and demonstrated good knowledge of the tours available. She was able to advise us on the difference between this package and other Europe tours. We had many questions as it was our first trip to Europe and she answered it all very well. We even asked her questions regarding choice of airline and she was able to answer us. It was her friendly and heart warming nature that made it easy for my wife and I to choose to join a Chan Brother's tour for our honeymoon.

Our affinity with her continued when she conducted the pre-departure brief in the Chan Brother's building few weeks prior to the trip. Once again, she was friendly and knowledgable. The affinity continued when she announced that she would be our tour guide for our trip. My wife and I were very pleased as we had good impressions of her since the beginning.

Despite her age, she was able to be very energetic, entertaining us all the way from 26 May to 8 Jun. We were amazed at her energy on Day 2 when she brought us everywhere despite the rest of us feeling fatigue due to the lack of quality sleep on the plane. Throughout the trip we got to know one another better and we grew to love her witty comments as she brought us from places to places. We were also impressed with her knowledge of the local languages of Italian, French etc.

I would also like to thank her for her assistance to my wife in giving me a surprise birthday celebration during the trip. She had kindly assisted my wife by arranging for a cake to be purchased and delivered to the hotel - a touching act as she had gone out of the way for this; we did not see any cake shops nearby in Amsterdam. Out of goodwill, she had also asked for the contact number of the restaurant that my wife had reserved through email in order to make final confirmations with the restaurant and ensure that there were no miscommunications. Her efforts have made a smooth and successful birthday surprise for me. She also came to my hotel room, sang a birthday song and gave me a birthday card and a box of chocolates. This was unexpected and I was pleasantly surprised by her gesture. I believe she had gone out of her way to make this a memorable trip for my wife and I.

Should Chan Brother's have any staff awards to commend your tour guides, I believe Ms Karlina Chua deserves to win such an award. Her excellent service, from recommending tours to taking us on the 14 day trip, is an example for the other tour guides to follow.

I note that Chan Brother's have celebrity tour guides - celebrities who act as tour guides for selected trips. I think Ms Karlina Chua is a celebrity tour guide as well. She is a professional tour guide who has appeared on TV. Thanks Chan Brothers for such a wonderful tour guide.

Dear Mr Chan

We just completed our Croatia and Slovenia Discovery Trip 24 May to 2 June 2016.

Johnny Hoo is a great versatile tour manager I had met and he truly made this Croatia and Slovenia trip a happy memorable enjoyable trip that me and my family enjoyed very much. Even our over 80 years old folks enjoyed themselves very much this trip. In fact we felt in love with Croatia and Slovenia! Thanks Johnny. We love you!

Every minute and day of our trip were full of joy and laughter. Johnny really took very good care of the elderly and also everyone of us to make sure we are well taken care of and safe under him. He is also a great entertainer and also a good marketing person. He has answered to our concerns and clarified on Chan Bros tour fares and itineraries compared to other agencies. We have better clarity now and is assured we are getting a good fare for a worthwhile trip with Chan Bros. Indeed a loyal, committed, positive attitude and valuable staff of the agency.

We noticed he was not well with his back pain he still struggled and positioned himself with the right attitude and responsibility to make our trip a fun and enjoyable one. I can see his happy, self satisfaction and fulfilment face each time each day. He treats everyone equally with the right amount of care, concern and love.

This is not our first travel with Chan Bros.. Itinerary and accommodation standard are very good. The guides are more mature and knowledgeable then other agencies. Johnny Hoo is the best tour manager/leader that we had experienced so far. We look forward to joining him for future trips!

Dear Chan Brothers' Management,

We do not usually write such letters but we had to tell you what an exceptional person you have working for you!

We are writing this letter to compliment your tour manager Dave Tan who served as the tour manager for our 10 nights 14 days East America & Canada Discovery.

We want to express our gratitude for serving us with such first class standard. We would like to accord of appreciation to Dave Tan for his relentless effort, efficiency and going the extra miles to satisfy the tour group.

Knowledge.
We are particularly impressed with his unscripted knowledge on USA, Canada history and culture. He gave us a wealth information on the culture, history and economy of both the countries in facts and figures form. This was much better than the usual amount of information supplied by tour managers. We have also noticed he would do his homework to check the map before every journey to another state to ensure our journey was smooth and efficient. Dave is also very fluent in both English and Mandarin.

Responsibility
Dave is certainly a 100% responsible tour manager. He was on standby 24 hours for all tour members who need him and repeatedly gave us his room number to call him when in need.

Coordination skills / Efficiency
Dave displayed his leadership skill by managing everything and everyone from day one to the very last day smoothly and efficiently. The check in time for each hotel was fast and each of us can go up to the hotel room to rest really quickly. He had also managed to request for free WI-Fi for us at Sheraton where internet has to be paid. Dave was also clear to explain the needs in advance to all tour members in this trip. He had also plan and monitored the tour situation thoroughly throughout the entire trip.

Service
Dave really went extra miles to satisfy the needs and wants of all tour members in the group. In the beginning of the long travel distance , he purchased tidbits for all the members of the tour group, bought beaver tails for each of the family in the tour group. On the last day, the shop that sells the best New York cheese cake was closed and in order not to disappoint the rest of us, he tried his best to purchase the cheese cake from another outlet for all of us. He even cut the cake and served each of us right before our journey to the airport. In addition, he also took lovely pictures for all of us at each photo stop. During the tiring long drive , he would have good movies to entertain us and kept us entertained with history and culture of the two countries. He would also gave recommendations on the best eateries and souvenier shops in the area every single time. His instructions were very clear and detailed as well.

Dave is indeed an outstanding tour leader. He is extremely knowledgeable, efficient and also portray a very good impression by staying cheerful and energetic at all times despite the long hour journey. With his brilliant and outstanding service, we are even more interested in other Chan Brother's package tour.

We are confident that Dave is a very valuable asset to your company and it is indeed very lucky for Chan Brothers to have him in the team. Employees like this is a company's "secret weapon". He is a great person to keep or even be promoted to train other junior tour manager. It was a fantastic experience!

You'll have our repeat business for as long as our experience remain consistent like this trip. We suggest Chan Brothers would do your best to keep, attract and reward more people like Dave! Lastly, we would like to wish your company all the best & have recommended your company to other friends and family members. Sincerely,

We would like to commend on the great customer service provided by yr staff, Mr Benjamin Gomez.

We booked a package to Spain at the natas fair in august and Benjamin has been nothing but exceptional from the beginning.

Upon collection of our tickets, we were pleasantly surprised when Benjamin managed to help us on a last minute request which we thought would not be possible.

We were quite fickle minded on the airline which we wanted to travel on but Benjamin has been veey patient & helpful. He assisted us in every way he could and even recommended flight timing to ensure that we had the best holiday experience.

Our trip went perfectly as planned. This would not have been possible without Benjamin' s help. An employee such as Benjamin is a definite keeper. He is an /asset to the company. People like him who are always going the extra mile to assist customers, is the very reason we keep going back to Chan Brothers. Two thumbs up!

With regards to the Euro Tour on the 17th Dec 2013, we wish to express our thanks and appreciation to your tour manager Mr Richard Lim for taking us on a wonderful trip despite the constraints expected in a package tour with a full busload of strangers from all walks of life. He was prompt, hardworking and considerate.

He did a real fine job and it was a learning curve for me despite my not-so-young age.

Kindly convey our thanks and appreciation to Mr Richard on our behalf. God Bless.

My name is Christopher K Lee, one of the travellers who joined your Hokkaido tour (JP8HG) from Dec 11 - Dec 18/2013. Booking reference #T0176622JK. On behalf of our 12-family member, I would like to write and thank our Tour guide in Japan for a job well done.

Her name is Phyllis Ku. She joined us in the Tokyo Haneda Airport on Dec 12 morning.

She used her personally experience and gave us vivid demonstration on the daily life in Japanese culture.

She had a clear voice, a good sense of humor, and she could always catch our attention whenever she spoke on the PA system.

She gave good and clear introduction and reminded us on all things we must do on each sight-seeing points.

We also appreciated the good room arrangement for our group --- all our six rooms were always close to each other.

We really appreciated the service attitude she had provided. When we raised a request, she would try her best to fulfill our request, from the type of food we want to eat, the souvenir we would like to buy, to a cup of hot water in the restaurant, Phyllis had helped us accomplished one by one.

We just want to let you know that we really enjoyed the trip, and we were glad that we had such a good tour guide this time.

Thank you for providing one of your best employees to us. I hope you could relay our appreciation to her, although it is a little late.

I wish to express my utmost thanks to Sessaline for providing superb service to me, my wife and two friends.

We needed to arrange quickly a free and easy to Seoul to visit cat cafes and Yongpyong Ski Resort. Before approaching Chan Brothers, we tried a couple of other travel agency and were unable to secure accomodation at Yongpyong Ski Resort. When we met Sessaline, she provided us with a friendly welcome and quickly managed to secure the last two rooms at Yongpyong Ski Resort for us. She also understood our other travel intents and promptly proposed a very well tailored travel itinerary. Even though it took us an hour or two to discuss the dates and travel details at her counter, she shown a lot of patience and was very helpful.

Travelling to Yongpyong Ski Resort requires a 4 hour bus ride from Seoul and our flight landed late in the afternoon. She recommended us to stay one night at Lotte World Hotel first. It was great, as we really needed a good rest after the flight and bus ride into Seoul from the airport. Lotte World Hotel was also very comfortable and we could walk around Seoul first. The bus pickup location to Yongpyong Ski Resort is also just a short walk away from Lotte World. Not only did Sessaline took good care of our accommodation, she also considered the transportation and timing involved, such that our trip will be hassle free.

She understood we wanted to see the cat cafes and explore Korea and taste great local food, and thus recommended us to stay at Myong-dong area. She also specially arranged the bus transport back from Yongpyong to Seoul, such that the bus will drop us at Myeong-dong and we can walk to our hotel. She also took our budget into consideration and managed to helped us find a very comfortable Ibis Hotel located in the middle of Myeong-dong that is walking distance to the train stations, food, and cat cafes. As the hotel is 3 stars, we managed to reduce the price of our travel package. The hotel also provided transport straight to Incheon airport where we can take our flight home.

Sessaline really provided us invaluable help that made our trip possible, smooth and enjoyable. Her support did not stop when we left the counter. Before the trip commenced, she also assisted in verifying that our transportation and accommodation are in place. She also made the necessary changes needed, when we realized that the ski resort has made some changes to the transportation involved to get there and return to Seoul.

My friends, wife and I are really thankful and greatly appreciative of Sessaline's help and service. We look forward to arranging our next holiday with Sessaline and Chan Brothers.

My family and I just came back hours ago from Europe (tour code: 02EU14B/14TK, booking number: T0177569LH). On behalf of my family, we will like to commend Laurence's efficiency, good planning and time management throughout the 14 days. We were at the same time, very surprised that he is a master of several languages and being able to communicate fluently with the locals there. He is very knowledgeable and knows a lot (both historically and geographically) about the different places of interests and shares many stories and experiences with us along the way.

During the tour, he made sure that we were the first, before all the other tour groups, to reach the various tourist destinations so that we do not have to squeeze / queue amongst the huge crowds. Following that, according to our itinerary, our free and easy day at Paris falls on Sunday, where most of the shops would be closed. Knowing that, Laurence actually went all out to plan and switch several itineraries so as to satisfy our shopping needs. He was also very patient to all of our different requests and at the same time, he is also humorous which made the long bus rides a much more pleasant journey.

Most importantly, we noticed that he was always on his toes while we were busy shopping or taking photographs, looking out (and chasing them off) for suspicious pickpockets and warned us consistently to beware and to take good care of our personal belongings. We felt his alertness ensured the safety and wellbeing of everyone in the tour group and this is very commendable!

Not forgetting that after all that shopping from the various destinations, our baggage was way overweight. At the check in counter, Laurence was a great help and helped to negotiate with the counter lady in-charge so that we are able to check-in all of our luggage without any problems. We were so glad that he was there to help us despite all the different problems that occurred concurrently during the check-ins of our other tour members.

All in all, we are looking forward to join more of his guided tours in future! Keep up the good work!

This is my first time travelling with Chan Brothers and I must say it was an excellent experience! I guess I owe this pleasant experience to our Taiwanese tour guide, Stone. During the 8 day trip he was our entertainer on board the coach and made great efforts to plan each day's itinerary to the fullest. He took great pride in ensuring timeliness therefore waiting was barely an issue. On top of that he is highly knowledgeable and in-the-know. Thumbs up for this dedicated and passionate tour guide! Those who will be travelling with him in the future can expect the best hospitality from this guy... he even packed dinner up to our room one night when we decided to skip it... who can beat that?

Writing in as I strongly believe that such positive enthusiasm should be acknowledged and given recognition.

On behalf of my family, i would like to compliment Mr Edmund Wong, who was assigned as the tour manager for the tour of EU12W, departed on 20 Dec 2013.

We felt happy to be accompanied by Edmund throughout the trip. Below are the few highlights we like to share :-

1. Edmund has good experience and knowledge in managing Europe tour. He provided us good tips since before departure. History and geography information sharing was very benefitial to us especially to my son (12 years old) who learnt plently of knowledge from him.
2. He provided the whole team with equal treatment. He supported individual needs anytime we needed. He is able to speak equally good in both English and Mandarin.
3. He has good sense of humor. He knows "right time for right things" to keep the tour members occupied.
4. He always set tour members' safety and security as top priority. We have good faith on him.
5. He managed crisis professionally, with both local authority and tour members.
6. Most importantly, he even sacrificed some of his personal time to accompany my son for additional optional excursion which he has no obligation to do so.

In conclusion, we had a wonderful time with him as well as the whole team. Look forward another great time with Chan Brother and Edmund Wong.

I would like to express my appreciation of excellent service which was accorded to me by your Cruise Executive CHONG WEN JIE when I booked my Royal Caribean Cruise sailing 07Jan14. He has a most pleasant personality and attitude which is very important in the service industry.

He also went out of his way to accommodate my meal request.

We booked a group tour to China, Chengdu, on the 2nd to 9th June 2013. We had a memorable trip. Our tour guide is Mr Xu Xiao Dong. I am happy to write a note on behalf of our 9 members, to commend Xiao Dong.

Xiao Dong has a tremendous amount of knowledge about the history and geography of Sichuan, particularly related to the tourist sites. He is knowledgeable on most aspects of Chinese culture, history and tradition. He presents his information in a very organised way and is eager to answer our questions. He made our visit enjoyable.

Xiao Dong goes the extra mile like –

1. He switched on all the room lights, adjusted the aircon and checked that all was in order before we checked in. He really made sure that we were comfortable.
2. When any members were unwell, he would assist us in our medication.
3. Xiao Dong would let us know the weather forecast for the following day. In other words he would tell us to put on a T-shirt or put on extra clothing.

Xiao Dong speaks the English Language too.

Another commendation is the bus driver. He drove the congested streets with ease.

Both the driver and Mr Xu were professional and we will like to compliment them for their great service. Well Done!

My name is Lam Kit Mun. On behalf of my wife and my cousin, I am giving a feedback on Tour reference 02US11H 07/13SQ.

My wife, cousin and I have just finished the 11 Days 8 nights tour of West America starting 7th February and ending at 15th February, 2013.

Our tour manager is Mr Kenneth Lee and we can see he is very passionate and displays full dedication in guiding us all throughout the journey.

During the briefing, few days before departure, Kenneth has been giving us tips on what to wear and what to bring. That includes enriching us on the etiquette of America. Kenneth has been very interesting in telling us the story of the places on the origin and how Anaheim came about, how the name America came about and which outlet has the best deal during en route. Every morning, Kenneth is always the first waiting for us in the hotel lobby, eager to bring us out to very nice places. Together with the coach driver Joe, Kenneth has arranged the daily event so perfectly that we are always the first group to be at the factory outlet, grabbing the best deal before the other tour group arrives. Even when we go for buffet, we are the first to be there. Truly amazing.

In Universal Studio, Kenneth is very knowledgeable in the attraction as to which ride is good and bring us all the way to the other side of theme park so we can catch the best ride and also to be familiarize with both of the theme parks.

In Disneyland, Kenneth gives us quite an encouragement to advise us to get the park hopper option and we were very glad we took up the offer and have a wonderful moment in both Disneyland Park and California Adventure Park. He enlightens us the best show timing and advise us to be there in order not to miss the spectacular events such as World of colours and fireworks. If not because of his wise advice, we would have missed the main attraction Car land that is highly in demand in the theme park. Without his advice on the quick pass, we might have had to queue up hours to get in for the ride.

On Day 5 at Grand Canyon, Kenneth offers to queue up on our behalf for the helicopter ride which takes hours. During the time of queuing up, he advises us to make use of the time to go for the skywalk so that our time will not be wasted. By 2 hours, he is still in the queue for us. We might have our precious time wasted just sitting there as what other tour is doing. We deeply appreciate his time and long effort standing in the queue for the helicopter ride which is very highly popular in Grand Canyon.

In every hotel stay, Kenneth is fully open to tell us his room number so that if anyone of us has any problem, we can call up to him directly.

Joe, our coach driver is a very diligent and careful driver. He has been observing the speed limit carefully and the ride is totally smooth. Even though he drives us the whole day, he is always refreshed in the next morning ready to take us out. He handles our luggage very gently and arrange our luggage in the coach orderly. It is the first coach I ever took that has a plastic on every chair as a trash bag and he clears the trash bag every day. Thumbs up for that.

Our best impression on Kenneth, is that when we reached San Francisco, he introduced us on See’s Candy. It is one of the hard to find chocolate in San Francisco. One particular flavor is never sold in other place. He arranged us to be up early and we proceed to take the tram which give us an experience in taking trams. Because of him, we get to the shop when it has just opened and it is right at a corner where not many people notices it. After we took up his advice to buy the chocolate, true enough, it is very delicious. We have been walking around the street and we can never find another place that offers the same type of chocolate that Kenneth shown us.

My wife and I are in our second honeymoon and my cousin is in their first honeymoon. We are very grateful to have Kenneth as our tour manager who brings us to the place first before other does. Someone who tells us joke along the way and as it is Chinese New Year’s eve, Kenneth offers each of us oranges as advance Chinese New Year celebration which he bought in California. It is the sweetest oranges we had in our entire trip.

Thanks to Kenneth, Joe and Chan Brothers Travel for the memorable tour in West America.

We would like to express our family's utmost gratitude towards a particular tour leader - Henry Chan.

From the very moment we stepped foot onto Hokkaido, we could see his dedication as he brought us for our very first lunch there. Whilst travelling on the road, he would always make an attempt to provide us with background knowledge of Hokkaido, as well as the places we would be visiting. On other occasions, his humorous take on life coupled with personal experiences never cease to bring laughter to the entire tour group. This indefinitely allowed us to thoroughly enjoy the trip in spite of long travelling time + early morning calls!

Henry's professionalism was further exemplified on various occasions. One instance was towards the end of the trip, whereby each family had truckloads of snacks to be tied up and sent back to Singapore. In order to let us rest well and enjoy ourselves on the last night, he went to each room personally to help tie up our boxes. Though it may be a simple act, but it is these seemingly minuscule acts of kindness that touched us. I recall other occasions whereby Henry would always stop us from making purchases at places which were more pricey while proceeding on to recommend cheaper alternatives :)

Throughout the trip, I would also like to comment that Henry is extremely knowledgeable with regards to Hokkaido per say. While one may say that knowledge comes with experience, I have never met a tour guide as dedicated as Henry. During the duration of our trip, he would constantly share historical facts about Japan with us, alongside his Hong Kong gossips (which the tour members were obviously more interested in). On the last day, he even made an effort to outline and recap the entire route of our trip on the map of Hokkaido.

All in all, my family and I are extremely grateful and glad that we had Henry as our tour leader. For without his continuously guidance/recommendations, the trip would not have been as fruitful. If we were to make a trip down to Hokkaido anytime in the near future, it would be great to have him as our tour leader once more :)

I would like to take this opportunity to compliment one of the Chan Brothers Europe tour manager, Mr Edmund Wong for the excellent service he provided during my 14 days Europe Trip in April/May 2013 (Departed on 26 April 2013-04EU14B).

I am really impressed with Edmund's professionalism and ability to conduct the tour despite meeting difficult passengers. He is knowledgeable about the places we been to and he always provides clear and detailed information to ensure the groups are well-informed for every itinerary. Edmund is always awake throughout the bus journey from one place to another to keep a look out for the coach driver and he often entertained us by sharing interesting stories, experiences and amused us with jokes.

I would say Edmund is quick in response and settle issues instantly. My mother happened to be locked in one of the hotel bathroom as the door knob was faulty. I called him and told him the situation and he sent a hotel staff to assist very quickly. With only my sister and me, we were relieved that help was rendered to us immediately in this situation.

In addition, I am extremely pleased with Edmund's thoughtful planning. I appreciate the arrangements he had made by switching our free day from Sunday to Saturday so that we can do shopping. He also suggested several itineraries such as Palace of Versailles, City Tour and French Dinner to ensure we will not waste our Sunday not knowing what and where to go. On the last day before departing back to Singapore, he had kindly arranged Madurodam and last minute shopping before heading to the airport. His thoughtful selections and scheduling were really good especially making impromptu changes such as additional sightseeing. His plans were always putting our interest first and benefits to see more buy more and know more. I'm sure all others are satisfied and happy with Edmund's planning and service.

With warmest thanks, I would not hesitate to recommend Edmund and Chan Brothers for providing such committed and reliable services for this pleasant trip. I look forward to travel with Chan Brothers and Edmund in future.

We wish to thank Chan Bros and especially to you and Candy Yeo for making our holiday in Tokyo (31st March to 5 th April 2013) a very memorable one. We were able to get around Tokyo easily by the trains all thanks to Candy's instructions.

We got to see the sakura blooms at all the parks we visited and it was indeed a sight to behold. Although they had started blooming on the 16th March we were still able to see them.

The hotel( Shibuya Excel) was very comfortable and central for us to take the trains everywhere. We also enjoyed eating the wide variety of Japanese food.

Once again, thank you.

To Compliment On The Outstanding Service By Tour Leader - Candy

I had just returned from your 8 days tour "my star guide tour" to Korea from 29 May 2013 to 5 June 2013. I'm writing this letter to compliment a tour leader who brings us to the 8 days Korea trip. Her name is Candy. Although she is still young, she has a lot of experience in guiding us. She is patient, caring and friendly to all of us especially to the elderly. Furthermore, she gets along very well with all of us. Most of the tour mates kept praising her for her efforts.

Firstly, she will distribute a customize-made paperslip with all the useful information on it to every tour mate every time we check-in into a new hotel. Such as the morning call time, breakfast time, meeting time, her (Candy) room number and the number to dial for room to room. From my past experiences in joining tour groups, I think this is the first time I met such a caring tour leader with good service.

Secondly, in our tour we had an elderly with some walking difficulties. So wherever we go, our tour leader, Candy, will be walking beside this elderly and hold on to her hand to assist her. All of our tour mates saw it and would agree that she is very helpful.

Thirdly, during our check-in to and from Korea at the airport, she had explain the check-in process to us clearly and she will make sure that we have settle down at our flight seats before she gets down to her own seat.

Furthermore, every time when we are about to have our meals, she will be busy in helping to prepare and serve us the food at the restaurants. And in the middle of the meal, she will also return to check on us and ask whether we need any more food or something else. Hence, we felt that she is a very responsible tour leader and always look after the group.

In conclusion, I was really impressed by what Candy had done and would like to extend our heartfelt gratitude to her for what she had done for us. I had travelled together with my two children. I'm a loyal customer of Chan Brothers Travel agency.

Hi Anthony,

My parents were led by Joe Gwee to US (Tour Ref Code 10US13N 23/12SQ - T0151255LH) in October/November 2012. Note that this was the group which went head-on with Hurricane Sandy in Boston and NY. They were extremely impressed by the service standards of Joe and insisted that I write this complimentary note to you to commend about his good efforts.

Being knowledgeable and a vivid story-teller about the places of interest are given for all tour managers. What impressed my parents was his sincere commitment to services, instant responsiveness and initiative to resolve all issues. His care and concern are extended to all members in the group, no matter how difficult the passenger is. With Hurricane Sandy on their back, the pre-arranged itinerary had to change. But Joe had no issues in creating new ways to introduce the places of interest and managed to keep everyone happy with the impromptu changes. He goes beyond his duty by recommending worthy shops and suitable restaurants to all during the trip. He also shows extra care to the passengers who have fallen ill by offering some suitable medications. Every night, he does a room-to-room check to ensure that all passengers are happy with the room allocated to them. If there were any dissatisfaction, he would first volunteer to give up his room. I am unable to finish listing the positive feedback that my parents have repeatedly mentioned.

My parents were also very impressed by the hotels arranged in this tour. The hotel rooms were of good size and were very clean and the beds were very comfortable.

My parents have travelled widely with many different tour managers over the years. This is really one of the very few times that they have expressed such immense happiness and satisfaction with their tour manager. Joe is truly a valuable asset to the company and he is a perfect walking-signboard for Chan Brothers Travel in the industry.

To Joe, You've made your job look so easy but we know it takes tonnes of experience and efforts to make it seamless! Well done and keep up the awesome work!!!

My husband and I have just returned from aforementioned tour by your good company, Chan Brothers.

We want you to know we are extremely impressed with the outstanding and excellent service provided by your tour manager, Mr Ricky Tiang.

Right from the start when the group met at Changi Airport to the end of the return flight when we collected our luggage, Ricky has steadfastly never yield in providing the best and most professional service we have ever encountered in all our countless tour holidays over the years. He is knowledgeable about the places we visited, always providing the group with facts and figures, very often in a very interesting and delightful manner that turned us into children mesmerized by a tale being told by an amusing story-teller. He is always fun and humorous too. All the way during long coach journeys between cities, everyone will be laughing and giggling during his ‘entertainment gigs’, even the pair of darling granny and grand-dad we had in our group were totally charmed. Of course what we found most endearing was his continuous supply of sweets, sour plums, wet tissue and assortment of chilli sauce throughout the whole 8 days, served SQ style...haha..

One extremely touching moment deserves to be highlighted. The group was admiring and taking photos of a very beautiful lake on the way to Interlaken/Switzerland, however due to the angle of the sunlight, the ideal spot for the best snap shot of the lake was not easily accessible due to muddy ground and tall grass. Without worrying about dirtying his jeans and white shoes, Ricky gamely collected some of our cameras and tracked to the muddy spot to take the shots so that we can forever have memories of this beautiful scene with us. Enclosed herewith is the shot he took for us, the mirror image reflected on the lake is awesome isn’t it?

We will always remember how thoughtful and attentive he was to the needs of every single passenger in the tour group, be it young or old, male or female. We sat with different couples and families at different meal time, everyone have nothing but praises and compliments for Ricky. Followings are comments we repeatedly heard.

1. “...we are very lucky to have him as our tour manager...”,
2. “...he is damn good lah, really made the tour so fun...”,
3. “...must find out what other tours he’s leading, we will surely join...”.

Ricky is simply world-class! He’s truly a gem, one of a kind. As long as he keeps leading your tours, Chan Brothers will surely continue to assure and impress as the best in town, unsurpassed.

Thanks Ricky and Chan Brothers too, being carefree and having fun is truly a great feeling.

We’ll be back for more...adios...

Joek is a A-star Tour Manager who is caring, witty, helpful and displayed professionalism at all times. I am immensely impressed with his extensive knowledge of history of the places we have visited and that he delivered it in the most entertaining and interesting manner that most remain attentive instead of dozing off during the long coach rides. Our coach rides were always full of laughter and fun. Even his dramatically emphasized 'goooood morning's were missed after we returned to Singapore. I once teased him that he seems like a 'father' to us as he constantly reminded the group to drink lots of water, he planned our toilet break time and told us to put on sufficient clothes to keep warm, etc. He not only gave us good tips on shopping but also share with us on how to keep oneself healthy and overcome jetlag.

Thanks Joek for being such a wonderful Tour Manager and offer to help me with one of my luggages after seeing how overwhelmed I was. You are definitely a gem to Chan Brothers. If you do lead tours to Europe next year, my friends and I will definitely be keen to join.

Cheers!

Jean was extremely helpful and patient in answering my questions and this has definitely been a factor in me choosing Chan Brothers for 2 holidays in a row. Jean was extremely knowledgeable as well and offered advice beyond what I asked for.

The assistance which Denny provided to the group in Egypt was nothing less than outstanding. He ensured that the tour progressed smoothly and that the various request of the customers such as airplane seat preferences were met.

I would like to say thanks to Mr. David Ang (Tour Leader) and Mr. Lim Kian Hong (Ah Hong) who was our tour guide in Taiwan.

I was in the 5/12 to 11/12 Taiwan NC group.

Well done.

After so many changes in your tour agents, I finally had someone who handled my case in a proper manner and I must say that this is the quality service that I expected from Chan Brothers as a brand name. Hereby, I hope that the management would give their commendation to him and I would certainly not hesitate to book with Chan Brothers in my future trips.

I never regret traveling with Chan Brothers due to their staffs' efficiency that makes everything happen.

We enjoyed ourselves very much because we had a fantastic tour manager. We were very impressed with his extensive knowledge and he delivers it with wit and humour, making it most entertaining and interesting. He keeps us entertained throughout the whole journey. We are appreciative of how hard he works and how much he keeps talking non-stop to ensure that we are fully informed of the historic interest of the area. He gives very good tips on how to take care of ourselves in the bitterly cold weather and how to keep healthy. He provided us with shopping tips to suit our choice. In rotating us during our meals sitting arrangement, he makes us interact with each other and helps us make friends with our fellow tour mates fostering friendship and co-operation. In consequence, time was very well kept, all of us were real co-operative and we had a smooth and trouble free trip. Joek makes the trip so memorable and as a result we are really glad we chose Chan Brothers. Chan Brothers should be real proud of him!

Initially I was quite skeptical about an itinerary tour, however during the trip, my mindset of an itinerary package changed. I have to say a big thank you to our tour leader Christine for allowing me to experience a whole new meaning of traveling. This is my first itinerary trip and will surely not be the last. This whole 10D Turkey trip is very well organized and executed. I think I made the right choice for the trip and also very blessed to have such wonderful company throughout the 10 days.

Dear Mr. Anthony Chan,

From the very first day at Singapore Changi Airport Terminal 3, Mr. Laurence had been very helpful and organized in getting all of us 44 persons to check in smoothly for our flight to Rome.

When we arrived in Rome and met up with the local tour representative and the coach driver, we were amazed that Mr. Laurence was able to communicate with them in Italian language. Besides that, he also spoke many languages in other cities as well.

On the whole we had a very smooth journey without any hiccups because he had planned the schedules and itineraries in an appropriate timing.

Thank you and regards

I am really pleased and lucky to have such a dedicated tour leader, Mr Sulong Sleiman, with us in this Korea trip. I am also very pleased with Chan Brother's arrangement for this tour.

I will not hesitate to recommend Chan Brothers tour packages to my relatives and friends in future.

I have been to many tour packages, but never met anyone as responsible and helpful as our tour leader, James Koh. Really appreciate his thoughtfulness. I am sure, everyone from the group think likewise. I rarely write in to compliment people but I really think he deserves the compliment.

I wish to thank Ms Ely Teh for her good service for staying with me to find my lost luggage when we landed in Singapore on 4 Apr 10 at about 2135 hrs at belt 36 at Terminal 2 from Seoul/Incheon. It was through her initiative that I am able to retrieve it at about 2220 hrs. I hope to follow Chan Brothers tour in future for the excellent service they provide.

Cheers!

We are especially grateful to Ms. Ely (counter 25 at your Singapore office) who did her best to make this very last minute trip possible. We were also grateful to the local guide who accompanied us during the two full day trips. Mr. Made Wardana was extremely informative and tactful and he speaks English fluently. Therefore, he is well worth recommending to anyone who is interested in not only sunbathing but also in learning about Bali culture, religion, nature and much more information which no guide book provides. Once again please accept our thanks for making our holiday unforgettable.

We were impressed by the layout of the customers' counter service and were further impressed by the general efficiency and systematic approach in the operation. The general atmosphere and the staff seated at their working positions were very professional, uniformed, smiling, friendly and had keen interest to provide service and assistance. We were very impressed by the staff who served us as she was very informative, knowledgable and she knows her work well. She shows excellent customer service which is indeed commendable.

Every special effort and good, meticulous thought deserves an extra effort on us to return the goodwill and the diligence of your tour manager in the course of his work, in the form of an extra commendation here.

We are very pleased with the outstanding service of your staff, Mr. Jason Chan, through his responsiveness and the way he conducted the tour.

He had never failed to impress and consistently made extra effort to assist us in maximizing every moment of our trip. We are looking forward to joining his tour again.

Ms Jess Khoo is very knowledgeable and offered information and briefing for the coming tour when I advised her that I could not make the briefing.

Jess is very professional, cheerful and I highly recommend others to travel with Chan Brothers.

During this trip, I gained a great deal of knowledge about the history of China and its cultures. This is due to the great and precise information I obtained from the tour guide who is well-versed in Chinese history and able to make the trip enjoyable and memorable by telling stories, poems, jokes and songs. He took the effort to interact and connect with the tour member, making this trip an unforgettable one. The Tan family and I were fortunate to have such an exciting tour arranged by Chan Brothers.

Joek Ong who led us for the 11 Days Exhilarating West American tour in December 2008 was very informative, helpful, caring & displayed professionalism throughout our trip. Once again, thanks Joek, thanks Chan Brothers! That's why I've been traveling with Chan Brothers all these years.

Joek proved to be a very competent tour manager by having a vast knowledge of the USA and he really let the group have a very insightful view of the places we went to. Thank you for such a wonderful trip and a fabulous tour manager!

Unlike other travel agents, Ms Elva does her best to answer all questions! She also source for the best offers, flights and airline which is value-added service. This type of great customer service will make CHAN BROTHERS stand out from the rest of the company, which is important in today's competitive market!

曾兄弟旅行社让我留下了非常深刻和美好的回忆

我想表 扬的是我们的导游曲昌民，他是我们遇见过最细心的导游。导游在我们的印象中一直都是 一个只有尽守自己为旅客介绍旅游国家的责任，直到我们参加这次韩国之旅前，从来没有遇见过 那么细心又有趣的导游。凡事只要是我们有什么不方便的地方，他都会为我们办理得妥妥当当， 丝毫都不马虎。我相信他给予大家的服务已经远远的超过一个导游应该旅客给予的服务了。除此 之外，从他为我们解释韩国的任何事物，都能看 得出他是个非常认真的导游，因为他表现出了他 对很多东西的认识，并不只是限于他工作范围之内所该了解的。

这次的韩国之旅给我们队大家的留下了非常好的印象，我们也在回国之后常常在亲戚朋友面前对 你们令人满意的服务赞不绝口。希望你们会保持这样良好的服务水平，我们期待再次参加贵公司 的旅行配套。谢谢。

I've joined many group packages and I find Jasmine a very efficient, effective and helpful person. There were many people in the group but because Jasmine was calm and resourceful, we don't have much problem. Her problem solving and communication skills are in fact much better than the local tour guide. Thanks to her, we get to eat many local delights that many other groups may not get to try. The trip would not be as enjoyable without her.

Dear Manager,

Both my husband and I would like to take this opportunity to compliment two of your wonderful staff Peter Han and Xiao Pang (China Guide). They both have exhibited professionalism, passion and care in the way they tackled unexpected situations and their concern for the well being (toilets/safety etc) for the elderly was really commendable. They are Gems to the company indeed!

We will definitely choose Chan Brothers again in our future travel plans.

Dear Sir,

My sister-in-law and I just came back from a 7 days Japan + Universal tour which departed on 2 November 2009.

We have had an enjoyable and memorable Japan tour. We would like to take this opportunity to commend and thank Madeline Sim and Liu San for their ardent assistance throughout the trip. Madeline is indeed an excellent staff. So is Liu San whose humorous nature made the trip a pleasant and pleasurable one. They are patient and we have no doubt on their professionalism. Their genuine willingness in guiding has turned us into delighted customers. We are also satisfied with the hotel and food arrangements.

Liu San is one of the most outstanding tour guides I have come across. I will definitely recommend friends to Chan Brothers Travel. In fact my last Hokkaido trip in 2007 was with Chan Brothers.

It is good customer service that matters, especially so for the travel and hotel industries. The tour leader and Japan local guide have certainly projected a wonderful image for Chan Brothers Travel.

Well done Madeline and Liu San!

Thanks to Chan Brothers for the wonderful food, accommodation & fantastic guide, Ms Vivian Seo of BK for the 8D6N Grandeur of Korea tour. Keep it up!