Elevating Travel Service Excellence with Continued Innovation
Chan Brothers Travel was successfully awarded the Singapore Service Class Certification by SPRING Singapore on 27 August 2015. The Singapore Service Class certification was a testimony of our commitment to attain service excellence in all aspects of customer service. It also marked the travel agency’s progress in its one and a half year Customer Centric Initiative (CCI) journey.
Singapore Service Class (S-Class) is the certification for the business excellence niche standard for service. The niche standard enables organisations to develop their service capabilities to enhance service leadership, service agility, customer delight, and customer experience. Based on the business excellence framework, it covers 6 categories namely, Leadership, Planning, Information, People, Customer and Results.
We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2015 and 7 years consecutively for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.