FREQUENTLY ASKED QUESTIONS (FAQ)
FAQ - PENDING STATUS
Q: Why is my tour still “Pending”?
A: There can be many reasons why tour cannot be confirmed. Largely, it is due to no minimum group size. No worries! You can check your tour status again nearer to departure date. Please note that all tour confirmation will be advised no later than 14 days before departure.
Q: Can I change to another tour now since my booking is pending?
A: Tour status will be advised 2 weeks before departure. If your departure is unable to confirm 14 days before departure, we may recommend you alternatives if available. Please note that surcharge may incur on a case by case basis and you will be advised accordingly. Should you decide not to accept the alternative; a refund will be made accordingly.
Q: Can I cancel my booking now since my booking is pending?
A: Please refer to Terms & Conditions for cancellation charge and procedure.
Q: How do I get my refund?
A: For cheque and cash payment, refund will be made in the form of a cheque. For credit card payment, refund will be made through credit card Company. The processing time may take up to 6 weeks to complete.
FAQ - CONFIRM STATUS