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FREQUENTLY ASKED QUESTION

Q: What are the available denominations of the Travel Gift Voucher?

A:The denominations of the travel gift voucher are SGD100, SGD200 and SGD500.

Q: Can I buy a specific holiday package to give away as a gift?

A: Yes. Kindly email the following details to travel_gift@chanbrothers.com.sg for a quotation.
a) Event date and theme i.e. birthday, wedding anniversary, Christmas and etc.
b) Destination i.e. US, Europe, Exotic, Asia, China, Cruise and etc.
c) Travel validity
d) Estimated budget

Q: How soon can I receive the Travel Gift Voucher?

A: Travel Gift Voucher can be self-collected upon Cash or Nets payment at our office. For cheque payment, please allow 2-3 working days to process upon cheque clearance, excluding mailing transit time.

Q: Can I reduce the waiting time?

A: Yes, you can fill up the order form here, in order for us to prepare your Travel Gift Voucher in advance.

Q: What are your operating hours?

A: Mondays to Fridays from 10am to 5pm, excluding lunch hours between 12.30pm and 2.30pm.

Q: What can I redeem with the Travel Gift Voucher?

A: The Travel Gift Voucher is redeemable for all products and services including tour packages, air tickets, hotel accommodations and other services available at retail stores of Chan Brothers Travel Pte Ltd.

Q: Can I use the Travel Gift Voucher to make online booking?

A: Reservation of booking can be made online. For confirmation of booking and payment, please present the original Travel Gift Voucher at retail stores of Chan Brothers Travel Pte Ltd.

Q: Can the Travel Gift Voucher be used during promotional events?

A: Yes. The Travel Gift Voucher can be used for all Chan Brothers Travel’s promotional events including travel fairs.

Q: Do you accept other payment modes other than Cash, Nets and cheque?

A: Yes, we do accept payment through internet banking. For Chan Brothers Travel’s bank and account details, please email to travel_gift@chanbrothers.com.sg.

Q: Do you provide delivery service?

A: Yes, free delivery of Travel Gift Voucher will be provided for purchase of SGD2000 and above. Otherwise a delivery charge of SGD20 will be imposed. Payment modes for Travel Gift Voucher purchase when opting for delivery service are by internet banking or cheque only.

Q: Can the Travel Gift Voucher’s validity start on a later date?

A: Yes. Please indicate request within the order form.

Q: Is there a corporate discount for bulk purchase of Travel Gift Voucher?

A: Yes, we offer corporate tier discounts based on minimum purchase of SGD15,000 and above. For more details on corporate tier discounts, please email to travel_gift@chanbrothers.com.sg.

Q: Is GST applicable for the purchase of Travel Gift Voucher?

A: GST will not be charged for purchase of Travel Gift Voucher.

Q: Can an expired Travel Gift Voucher be used?

A: No. Travel Gift Voucher is valid for 2 years from the date of issue.

Q: Is there any blackout date for redemption of Travel Gift Voucher?

A: No

Q: Is Chan Brothers Travel Pte Ltd registered under Vendors@Gov? Do you accept payment via Gebiz?

A: Yes. Please provide official Purchase Order for e-invoices via Gebiz.

Q: Can I purchase the Travel Gift Voucher at all retail stores of Chan Brothers Travel Pte Ltd?

A: Travel Gift Voucher is only available for purchase at Chan Brothers Travel Powerhouse at 150 South Bridge Road, #07-01 Fook Hai Bldg, S058727. Please find map here.

Q: Which is the nearest MRT station to your office?

A: Chinatown MRT station, Exit E.

Parties who are interested to purchase, kindly click and fill in the order form:

Payment either by cash, NETS or cheque only. Cheque is subject to bank clearance prior to collection of voucher.

Monday to Friday: 10.00 am - 5.00 pm
Address: 150 South Bridge Road, #07-01 Fook Hai Building, Singapore 058727
Email: Travel_Gift@ChanBrothers.com.sg   Contact No: 6212 9672 or 6212 9661