ADDENDA TO TERMS AND CONDITIONS FOR MEDIACORP TV CHANNEL 8 REALITY TRAVEL PROGRAMME “MY STAR GUIDE 14” TOURS


  1. “My Star Guide 14” is a Mediacorp TV Channel 8 reality travel programme that sees Mediacorp artistes doubling up as star guides where they bring travellers to explore sights, food and shopping extraordinary finds around the world.

     

  2. Besides the Artiste, “My Star Guide 14” tours involve a production crew (“the Crew”) due to filming at the same time.

     

  3. The foremost responsibility of the Artiste is to meet the filming requirements that include acting as a tour guide according to the script and appearing in front of the camera according to the filming schedule. The Artiste is not licensed to lead nor guide a tour.

     

  4. The Artiste may give instructions as part of the script but the Customer must only take instructions from the tour leader or the tour guide at all times.

     

  5. Both the Artiste and the Crew may take a separate vehicle and run on different routes and timings from the Customer due to filming requirements. At times when the Artiste is on the same vehicle as the Customer, unless as part of the filming requirements, he/she will not actively engage the Customer as he/she is required to rest and prepare for filming later.

     

  6. Both the Artiste and the Crew will take a separate table during meals and eat at different timings from the Customer due to filming requirements.

     

  7. The Customer may not get to see the Artiste at all times due to the filming schedule. However and as far as possible, the Company will make reasonable effort to ensure both interactive and exposure opportunities allocated to the Customer are fair and equitable. The Company makes no representation or guarantee concerning the amount of time the Customer can spend with the Artiste and can have on screen.

     

  8. Mediacorp TV has the sole right in filming and editing of the programme. The Customer is encouraged to participate in the filming as and when required. However, the Company is not responsible for shots taken but not screened. If the Customer does not want to be filmed at all, it is the responsibility of the Customer to make known to the Company prior to booking. The Company makes no representation or guarantee whether the Customer will or will not be filmed.

     

  9. The Customer acknowledges and agrees that photographs and videos taken of the Customer during the tour will be used by the Company for marketing communications purposes. If the Customer does not want to be photographed and filmed at all, it is the responsibility of the Customer to make known to the Company prior to booking.

     

  10. Some delay or inconveniences may result due to filming. However and as far as possible, the Company will make reasonable effort to minimise any delay or inconvenience and ensure all deliverables in the itinerary are met.

     

  11. The Customer is requested to observe proper decorum at all times and give the Artiste his/her privacy during rest hours.

     

  12. Any information on group size given is accurate at time of enquiry and not indicative of the final group size. The final group size is determined by the Company and subject to change. It may not be used to dispute, amend or cancel the booking. However and as far as possible, the Company will make reasonable effort to ensure the Customer has a fair and equitable tour experience. If the Customer feels that his/her enjoyment may be diminished by the bigger than his/her desired group size, it is the responsibility of the Customer to make known to the Company prior to booking.

     

  13. Distinction in pricing of “My Star Guide 14” tours by the Company and other similar itineraries, if any, stems from itinerary enhancement with value-added inclusions, such as but not limited to better accommodations, meals and any other special or exclusive arrangements. It is the responsibility of the Customer to have all distinctions clarified prior to booking.

     

  14. The Company is not responsible for the differences in perception by the Customer on any upgrade in meals due to individual palette preferences.

     

  15. Should the Customer have any complaint, instead of the Artiste, he/she should first inform the tour leader or the tour guide immediately upon occurrence to seek resolution without delay based on the principle of mitigation of losses and damages.

     

  16. The Customer agrees to accept and comply with the Terms and Conditions including addenda to the Terms and Conditions or bear all costs or losses incurred as a consequence of non-compliance.


As of Dec 2018