Our reservation process is very simple. Enter the desired city, enter the dates of arrival and departure, and enter the number of guests. Click the Search Available Hotels.

A list of hotels or vacation rentals will appear on the screen. For more information, click the name of the property or the Info link.

Yes. We take this matter very seriously. To ensure your security, we utilize a secure commerce server, which encrypts the credit card number and encodes it into a non-usable form.

There are a few possibilities:

* Your card type is not accepted at the hotel.
* The card expiration date precedes the reservation date.
* You have reached your credit limit.
* There is a computer error.

All rates displayed are nightly, and based on double occupancy per room unless otherwise specified. Carefully review the room descriptions and rate rules to ensure the room you select can accommodate your entire party.

Any extra adults or children above the rooms listed occupancy may be subject to additional charges at the property's discretion.

Some rates may require special identification. Our booking fee, taxes, and other surcharges imposed by the hotel are not included.

Many of the participating hotels offer "Special Internet Rates" to our users. These rates offer substantial savings.

The rates displayed are the only rates available to this site for making reservations.
These rates may include government, corporate, or senior discounts.
You may need special documentation at check-in to confirm you are qualified to receive that rate.
Please do not expect to receive such a rate at check-in without the proper identification even if you have selected to book it online.

Reservation requests will result in a new screen showing an Booking Number, which should be kept and used with any future correspondence with Chanbrothers.com.
You may also be quoted a Confirmation Number. Additionally, all reservations will be followed up within 2 to 4 hours with an email using the same Booking Number and, if available, a Confirmation Number.

* Special Internet Rates Rates:
Your name will not appear at the hotel until 72 hours before your arrival date. Rest assured, the room is booked; however, the hotel just does not know that you will be the person staying in it.

* "Additional Rates":
It takes a minimum of 24 hours before your reservation details reach the lodging's computer system. Rest assured, the room is booked; however, the hotel simply has not entered your details into their system yet.

No. The email confirmation you receive from Chanbrothers.com is all you will need. It displays your Chanbrothers.com Booking Number, the hotel information, the rate, confirmation number, and the hotel's cancellation policy.

When you are completing the Secure Lodging Reservation Form, the Cancellation Policy will be provided in red or there will be a link to read the cancellation policy.
You can also view the property information page to find the cancellation policy.
These policies will vary from lodging to lodging, so you must read each one carefully. In general, the standard increments are that you must cancel the room(s) by 4 or 6 PM on the arrival date, or 24, 48, or 72 hours prior to your specified arrival; however, these are just general guidelines and the specific policy of the property will prevail.

If you cancel before the deadline, generally you will not be charged a penalty by the lodging provider.
Canceling after the stated period will result in a cancellation penalty fee from the lodging provider.
Some reservations are non-refundable and cannot be cancelled after booking.

If the cancellation is outside of the time allotted, you may be charged for one night's stay including tax recovery charges and service fees.
Please read the specific cancellation policy provided for each property on the site and in any emails regarding your reservation.

Simply login to the chanbrothers.com website, from there you can view your booking history or make booking cancellations

Reservations for Special Internet Rates can be made by calling 65 6212 9688.

After submitting your reservation request, you will be provided with an email address to use to make inquires about your request. Our qualified and friendly agents will reply you as soon as we can. All you have to do is ask.

Our reservation agents are unable to do individual searches for clients due to our high volume of reservations. Please use the Lodging Search Form to identify availability and rates at over 47,000 hotels around the world.

Many hotels offer shuttle service to and from the airport. If it is offered, there may be a charge by the hotel for this service.

Most hotels and vacation rentals offer free parking to their guests, although some may charge. Long-term parking is offered at the discretion of the property (often in conjunction with park and fly rates).

Most hotels allow additional guests to stay in the rooms at a charge (usually between $5.00-$20.00 per person). Some hotels and most vacation rentals have a limit on how many people can stay in a room.

Usually children under 12 years of age stay for free in their parent's room using the existing bedding. The age requirement differs depending on the specific hotel's policy.

Many hotels offer free breakfast. Often this is a continental breakfast or sometimes just coffee and donuts. It would be very rare for a Vacation rental to provide breakfast.

Please be aware that some hotels may have minimum age restrictions or requirements when reserving a room. For example, some hotels with casinos may require you to be 21 years of age to check into a room. Please inquire with a Customer Care Agent or with the hotel directly.