How do I make use of your web site? |
| The feature of this web site is you are able to buy airtickets for travel originating from Singapore. Although other travel web sites may allow you to buy airtickets for travel originating from other countries, you will find that the airfares tend to be expensive. |
We have specially negotiated with travel agents in many countries to provide you with the best deals available, which you would not otherwise be able to buy without physically going there. |
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Why would I want to buy airtickets for travel originating from other countries? |
| It is sometimes very much cheaper to break up your airtickets if you do not mind making a stop along your journey. Alternatively, there may be occasions when you need to arrange an airticket for a friend or relative living overseas. At ChanBrothersFlights.com, you are able to do it all from the comfort of your home. |
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Do you have other countries airfares? |
| Yes, we do link to some other website that provide other countries airfares. We are able to supply discounted airfares from Malaysia, Indonesia, Thailand, Hong Kong, the Philippines, China, Taiwan, Australia, Britain, and the U.S. |
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How do I collect my air tickets? |
| Our fulfillment agent in the respective country will be in touch with you by e-mail or phone after you have made your flight reservation. You are able to instruct them whether to mail, courier, or retain the tickets at their office for you to collect. Do note that additional charges may apply for courier services, of which our agent will inform you. |
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Can I book without being a member? |
| No registration is required to check for airfares and availability of flights. However, you will need to sign-up before completing your booking. Registering provides you the convenience of having all your information populate the fields the next time you make a booking. |
Registering also enables you to receive our regular e-newsletter on the latest and best deals available and any upcoming events. |
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What should I do if I need to fly on particular date but there are no seats available? Can you put me on the waiting list? |
| This version of the system doesn't allow you to place yourself on the waiting list, but you can send your request to our staff. We would suggest that you book the flight or date closest to what you require and state your preference in the "Additional Information" box of your booking. You will be informed if the wait list can or cannot be confirmed. |
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What can I do if I can't find the flight I want? |
| You may send your request to airfares@chanbrothers.com.sg and our staff will advise you of the alternatives. |
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What is the difference from www.chanbrothers.com? |
| www.chanbrothers.com is our main portal and offers a wider range of travel services, such as tour packages. |
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Is it cheaper to book here? |
| In almost all cases, you will find that our prices are lower than what you are able to obtain elsewhere. Coupled with the convenience of being able to do your bookings from home and at any time, we are sure you will that we provide the best value. |
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How do I know my booking is confirmed? |
| When your reservation is completed, a booking number (PNR number) will be generated. A PNR is a 6-digit alphanumeric code generated by the airline computer system to indicate that your booking is confirmed. |
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Can I cancel/change my bookings? |
| Yes, you may cancel or change your flight bookings by logging in first, and then viewing the booking under the "My Trips" section. |
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