My husband and I have just returned from aforementioned tour by your good company, Chan Brothers.
We want you to know we are extremely impressed with the outstanding and excellent service provided by your tour manager, Mr Ricky Tiang.
Right from the start when the group met at Changi Airport to the end of the return flight when we collected our luggage, Ricky has steadfastly never yield in providing the best and most professional service we have ever encountered in all our countless tour holidays over the years. He is knowledgeable about the places we visited, always providing the group with facts and figures, very often in a very interesting and delightful manner that turned us into children mesmerized by a tale being told by an amusing story-teller. He is always fun and humorous too. All the way during long coach journeys between cities, everyone will be laughing and giggling during his ‘entertainment gigs’, even the pair of darling granny and grand-dad we had in our group were totally charmed. Of course what we found most endearing was his continuous supply of sweets, sour plums, wet tissue and assortment of chilli sauce throughout the whole 8 days, served SQ style...haha..
One extremely touching moment deserves to be highlighted. The group was admiring and taking photos of a very beautiful lake on the way to Interlaken/Switzerland, however due to the angle of the sunlight, the ideal spot for the best snap shot of the lake was not easily accessible due to muddy ground and tall grass. Without worrying about dirtying his jeans and white shoes, Ricky gamely collected some of our cameras and tracked to the muddy spot to take the shots so that we can forever have memories of this beautiful scene with us. Enclosed herewith is the shot he took for us, the mirror image reflected on the lake is awesome isn’t it?
We will always remember how thoughtful and attentive he was to the needs of every single passenger in the tour group, be it young or old, male or female. We sat with different couples and families at different meal time, everyone have nothing but praises and compliments for Ricky. Followings are comments we repeatedly heard.
- “...we are very lucky to have him as our tour manager...”,
- “...he is damn good lah, really made the tour so fun...”,
- “...must find out what other tours he’s leading, we will surely join...”.
Ricky is simply world-class! He’s truly a gem, one of a kind. As long as he keeps leading your tours, Chan Brothers will surely continue to assure and impress as the best in town, unsurpassed.
Thanks Ricky and Chan Brothers too, being carefree and having fun is truly a great feeling.
We’ll be back for more...adios..."