Hi Anthony,

My parents were led by Joe Gwee to US (Tour Ref Code 10US13N 23/12SQ - T0151255LH) in October/November 2012. Note that this was the group which went head-on with Hurricane Sandy in Boston and NY. They were extremely impressed by the service standards of Joe and insisted that I write this complimentary note to you to commend about his good efforts.

Being knowledgeable and a vivid story-teller about the places of interest are given for all tour managers. What impressed my parents was his sincere commitment to services, instant responsiveness and initiative to resolve all issues. His care and concern are extended to all members in the group, no matter how difficult the passenger is. With Hurricane Sandy on their back, the pre-arranged itinerary had to change. But Joe had no issues in creating new ways to introduce the places of interest and managed to keep everyone happy with the impromptu changes. He goes beyond his duty by recommending worthy shops and suitable restaurants to all during the trip. He also shows extra care to the passengers who have fallen ill by offering some suitable medications. Every night, he does a room-to-room check to ensure that all passengers are happy with the room allocated to them. If there were any dissatisfaction, he would first volunteer to give up his room. I am unable to finish listing the positive feedback that my parents have repeatedly mentioned.

My parents were also very impressed by the hotels arranged in this tour. The hotel rooms were of good size and were very clean and the beds were very comfortable.

My parents have travelled widely with many different tour managers over the years. This is really one of the very few times that they have expressed such immense happiness and satisfaction with their tour manager. Joe is truly a valuable asset to the company and he is a perfect walking-signboard for Chan Brothers Travel in the industry.

To Joe, You've made your job look so easy but we know it takes tonnes of experience and efforts to make it seamless! Well done and keep up the awesome work!!!"

My husband and I have just returned from aforementioned tour by your good company, Chan Brothers.
We want you to know we are extremely impressed with the outstanding and excellent service provided by your tour manager, Mr Ricky Tiang.

Right from the start when the group met at Changi Airport to the end of the return flight when we collected our luggage, Ricky has steadfastly never yield in providing the best and most professional service we have ever encountered in all our countless tour holidays over the years. He is knowledgeable about the places we visited, always providing the group with facts and figures, very often in a very interesting and delightful manner that turned us into children mesmerized by a tale being told by an amusing story-teller. He is always fun and humorous too. All the way during long coach journeys between cities, everyone will be laughing and giggling during his ‘entertainment gigs’, even the pair of darling granny and grand-dad we had in our group were totally charmed. Of course what we found most endearing was his continuous supply of sweets, sour plums, wet tissue and assortment of chilli sauce throughout the whole 8 days, served SQ style...haha..

One extremely touching moment deserves to be highlighted. The group was admiring and taking photos of a very beautiful lake on the way to Interlaken/Switzerland, however due to the angle of the sunlight, the ideal spot for the best snap shot of the lake was not easily accessible due to muddy ground and tall grass. Without worrying about dirtying his jeans and white shoes, Ricky gamely collected some of our cameras and tracked to the muddy spot to take the shots so that we can forever have memories of this beautiful scene with us. Enclosed herewith is the shot he took for us, the mirror image reflected on the lake is awesome isn’t it?

We will always remember how thoughtful and attentive he was to the needs of every single passenger in the tour group, be it young or old, male or female. We sat with different couples and families at different meal time, everyone have nothing but praises and compliments for Ricky. Followings are comments we repeatedly heard.

1.  “...we are very lucky to have him as our tour manager...”,
2. “...he is damn good lah, really made the tour so fun...”,
3. “...must find out what other tours he’s leading, we will surely join...”.

Ricky is simply world-class! He’s truly a gem, one of a kind.  As long as he keeps leading your tours, Chan Brothers will surely continue to assure and impress as the best in town, unsurpassed.
Thanks Ricky and Chan Brothers too, being carefree and having fun is truly a great feeling.

We’ll be back for more...adios..."

Joek is a A-star Tour Manager who is caring, witty, helpful and displayed professionalism at all times. I am immensely impressed with his extensive knowledge of history of the places we have visited and that he delivered it in the most entertaining and interesting manner that most remain attentive instead of dozing off during the long coach rides. Our coach rides were always full of laughter and fun. Even his dramatically emphasized 'goooood morning's were missed after we returned to Singapore. I once teased him that he seems like a 'father' to us as he constantly reminded the group to drink lots of water, he planned our toilet break time and told us to put on sufficient clothes to keep warm, etc. He not only gave us good tips on shopping but also share with us on how to keep oneself healthy and overcome jetlag.

Thanks Joek for being such a wonderful Tour Manager and offer to help me with one of my luggages after seeing how overwhelmed I was. You are definitely a gem to Chan Brothers. If you do lead tours to Europe next year, my friends and I will definitely be keen to join."

Cheers!

Jean was extremely helpful and patient in answering my questions and this has definitely been a factor in me choosing Chan Brothers for 2 holidays in a row. Jean was extremely knowledgeable as well and offered advice beyond what I asked for.

The assistance which Denny provided to the group in Egypt was nothing less than outstanding. He ensured that the tour progressed smoothly and that the various request of the customers such as airplane seat preferences were met."

I would like to say thanks to Mr. David Ang (Tour Leader) & Mr. Lim Kian Hong (Ah Hong) who was our tour guide in Taiwan.

I was in the 5/12 to 11/12 Taiwan NC group.
Well done."

After so many changes in your tour agents, I finally had someone who handled my case in a proper manner and I must say that this is the quality service that I expected from Chan Brothers as a brand name. Hereby, I hope that the management would give their commendation to him and I would certainly not hesitate to book with Chan Brothers in my future trips."

I never regret traveling with Chan Brothers due to their staffs' efficiency that makes everything happen."

We enjoyed ourselves very much because we had a fantastic tour manager. We were very impressed with his extensive knowledge and he delivers it with wit and humour, making it most entertaining and interesting. He keeps us entertained throughout the whole journey. We are appreciative of how hard he works and how much he keeps talking non-stop to ensure that we are fully informed of the historic interest of the area. He gives very good tips on how to take care of ourselves in the bitterly cold weather and how to keep healthy. He provided us with shopping tips to suit our choice. In rotating us during our meals sitting arrangement, he makes us interact with each other and helps us make friends with our fellow tour mates fostering friendship and co-operation. In consequence, time was very well kept, all of us were real co-operative and we had a smooth and trouble free trip. Joek makes the trip so memorable and as a result we are really glad we chose Chan Brothers. Chan Brothers should be real proud of him!"

Initially I was quite skeptical about an itinerary tour, however during the trip, my mindset of an itinerary package changed. I have to say a big thank you to our tour leader Christine for allowing me to experience a whole new meaning of traveling. This is my first itinerary trip and will surely not be the last. This whole 10D Turkey trip is very well organized and executed. I think I made the right choice for the trip and also very blessed to have such wonderful company throughout the 10 days. "

Dear Mr. Anthony Chan,

From the very first day at Singapore Changi Airport Terminal 3, Mr. Laurence had been very helpful and organized in getting all of us 44 persons to check in smoothly for our flight to Rome.

When we arrived in Rome and met up with the local tour representative and the coach driver, we were amazed that Mr. Laurence was able to communicate with them in Italian language. Besides that, he also spoke many languages in other cities as well.

On the whole we had a very smooth journey without any hiccups because he had planned the schedules and itineraries in an appropriate timing.

Thank you and regards"

I am really pleased and lucky to have such a dedicated tour leader, Mr Sulong Sleiman, with us in this Korea trip. I am also very pleased with Chan Brother's arrangement for this tour.

I will not hesitate to recommend Chan Brothers tour packages to my relatives and friends in future. "

I have been to many tour packages, but never met anyone as responsible and helpful as our tour leader, James Koh. Really appreciate his thoughtfulness. I am sure, everyone from the group think likewise. I rarely write in to compliment people but I really think he deserves the compliment. "