Chan Brothers Travel
As one of Singapore's leading travel companies, we offer the widest choice of destinations from the mainstream to the exotic ones.

While we explore new destinations and venture into opening the roads less travelled, we consistently review and revisit existing ones with new itineraries and experiences. By maintaining a strong marketing and communications link with our customers, prospects, business partners and the general buying public, we attain top-of-mind recall as a reliable travel agency providing quality packages at value-for-money prices. For nearly 50 years, we take pride in delighting our customers with tour experiences that get them to return time and again. We were also the first to set up a sophisticated online travel infrastructure and a call centre as part of our continuous efforts to offer seamless travel experiences from the first touch point to utilisation of service.

We extended the Chan Brothers Travel brand with the inception of a no-frill travel company, Asia Global Vacation. Strategically located in unit 02-75A of People's Park Centre, coined as Singapore's travel retail centre due to its dense congregation of small and medium-sized travel agencies, Asia Global Vacation hopes to reach out to the price-sensitive and deal-driven consumers. Asia Global Vacation offers travel packages without the frills, meaning you are not paying more for extras you do not require. To keep prices low, tour itineraries by Asia Global Vacation are largely packaged with tourist class accommodation and second-line or budget carriers to appeal to price-sensitive consumers looking for good value vacations. With an initial emphasis on Asia and China products, the travel agency has expanded its portfolio of products to include the latest Chinese-speaking tours to long haul destinations such as Europe, Turkey and USA. These tours are conceptualised with middle-aged Chinese-speaking travellers in mind and for the Europe tour, even includes specially arranged 80 percent Chinese meals for those with more conservative palettes.

We further launched our first company-owned franchise shop, Chan's World Holidays. Beyond distributing products and services by Chan Brothers Travel, the bespoke travel agency steers away from mass market tours and instead, plugs existing gaps in the current travel market by offering English-speaking package tours to Asia and China and Chinese-speaking package tours to long haul destinations, a rarity indeed among travel agencies these days. Other offerings include unique and seasonal package tours to destinations off the beaten track as well as Muslim tours to worldwide destinations. Aside from these, the travel agency also offers a good selection of 2-to-go package tours to Israel, Turkey, New Zealand, India and other destinations, a definite boon for those who prefer not to wait for a confirmed departure to fly and yet want to reap the cost savings from economies of scale of a package tour.

By catering to all ages and budgets, new and repeat visitors alike, we continue to stride ahead with our reliability, innovation and entrepreneurial spirit.

Diversifying our travel portfolio to include strategic investments in 3 key properties, we continue to broaden our portfolio's exposure across a range of asset classes, to shoulder fluctuations caused by economic and financial events and ride ahead of our competition at all times.

Year
Significant Milestones
 
1965
Our chairman, Mr Chan Liang Choy, founded Chan Brothers Travel and began an intimate three-staff outfit operating from a modest rented shop in Cecil Street selling only air and train tickets.

 
1974
Our business was moved to Fook Hai Building, occupying a single unit on the fourth floor. Over the ensuing years, we expanded to the fifth, sixth, seventh and finally, the first floor of the building.

 
1983
Our managing director, Mr Anthony Chan, took over the helm. He introduced with great success the “hotel-on-wheels” concept in touring Europe (double-deckers with sleeping berths and kitchens) and popularised tours to Australia and New Zealand among Singaporeans.

 
1987
We were awarded “Travel Agency of the Year in 1987” by the Singapore Tourist Promotion Board (now known as the Singapore Tourism Board), the first of many accolades to come.

 
1999
We launched our first B2C travel website – chanbrothers.com. Within the first 11 months of operation, we received 25,000 bookings online and close to S$30 million in sales.

 
2000
We clinched the inaugural “New Age Agent” award by Travel Asia for demonstrating strength, fortitude and enterprise in the new economy. Cyber investments and online efforts paid off in the same year as we achieved S$120 million in sales and recorded a year-on-year growth of 34 percent.

 
2001
We entered into a S$1 million partnership with PT. Panorama Sentrawisata to set up PT. Chan Brothers Travel Indonesia.

In the same year, chanbrothers.com expanded its content base and went international. Through affiliated programmes, strategic alliances and joint ventures with leading central reservations systems, travel companies and major travel players in Asia Pacific, chanbrothers.com established Internet presence in the USA, the UK, Hong Kong, Thailand, Indonesia and Malaysia.


 
2002
We took another leading step with the launch of the first regional discount airfare portal in Asia – chanbrothersflights.com, offering discounted airfares for travels originating from Singapore and other countries.

 
2004
With the launch of our regional hotel-centric portal – chanbrothershotels.com, we now offer the region’s most integrated travel exchange portal. At the same time, chanbrothers.com also developed into a leading online travel portal in Singapore with average daily page views of more than 30,000.

With the advent of budget airlines in Asia, we saw a new market opportunity and an increased demand in low-cost air travel in the region. We participated in the growth of intra-Asia travel and made an effort to capture the budget travel market ahead of competition.

Consequently, a new range of budget packages targeted at cost-conscious travellers was unveiled at our budget travel fairs and roadshows that were held in tandem with the launch of Singapore's first budget airline in May.


 
2006
We grew to be the largest and most established travel agency in Singapore and the region with more than 300 associates globally, joint ventures in Indonesia, franchises in Malaysia and a fast-growing network of agents in the Asia Pacific region.

As part of our continuous effort to enhance our service quality, we commenced the implementation of a customised e-CRM programme and the expansion of our existing call centre.

 
2007
We extended the Chan Brothers Travel brand with the inception of a budget travel division, Asia Global Vacation, catering to the price-sensitive customers and focusing on offering travel packages without the frills.

Our new hotel portal – chanbrothers.com/hotel was launched with a secured online payment gateway for convenience of travellers and hit over a million page views in May alone.

Demand for travel was at its peak and so we went big with the inaugural success of our Taiwan charter flights, China Three Gorges charter cruises and Eastern Europe Danube River charter cruises.


 
2008
We kick started the year with the official appointment of MediaCorp Radio personality, Ms Wong Lee Jeng as our travel ambassador for 2008. With Lee Jeng hailed as a prominent voice over the airwaves and Chan Brothers Travel unanimously regarded as the “voice of the travel industry”, the partnership looked set to be a perfect pairing.

We were the only travel agent in Singapore awarded Platinum in Reader’s Digest Trusted Brands 2008 for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.


 
2010
We launched our new television commercial series to great success.

We were the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2010 for demonstrating excellence in the six qualities: trustworthiness, image credibility, quality, value, understanding of customer needs and innovation.

We were awarded Best Travel Agency - Singapore in TTG Travel Awards 2010 for demonstrating professionalism and excellence in staff and services towards consumers and partners.


 
2011
We had a bountiful year with a resounding list of achievements including the win of Best Travel Agency in the AsiaOne People's Choice Award, the only travel agent in Singapore awarded Platinum in Reader's Digest Trusted Brands 2011, the launch of Chan's World Holidays - the first company-owned franchise shop, the launch of the Worldwide Cruise Centre - a one-stop cruise centre with over 10 of the world's leading cruise lines and the acquisition of the new Chan Brothers Building - the latest addition to the Chan Brothers' property investment portfolio of over $100 million.

We signed a Memorandum of Understanding (MoU) with Chengdu Culture and Tourism Development Group for strategic collaboration in promoting exchange and strengthening cooperation between the organisations in the development of Chengdu tourism through destination marketing, thereby reaching new tourism targets for Chengdu.


 
2012
We kicked off the year with the second year consecutive win of Best Travel Agency in the AsiaOne People's Choice Award, a public acknowledgment of the best brands and products in Singapore and the region.

 

2012
- AsiaOne People's Choice Award - Best Travel Agency (Awarded by AsiaOne)
- Reader's Digest Trusted Brand - Platinum (Travel Agent) (Awarded by Reader's Digest)
- WSQ Most Supportive Employer – Tour and Travel (Awarded by WSQ)

2011
- Reader's Digest Trusted Brand - Platinum (Travel Agent) (Awarded by Reader's Digest)
- AsiaOne People's Choice Award - Best Travel Agency (Awarded by AsiaOne)
- SINGAPORE SME 1000 for Chan Brothers MICE & Travel Pte Ltd
  (Awarded by DP Information Group)
- Best of the Best Family Products/Services (Family Travel Agency) (Awarded by Parent's World)

2010
- Best Travel Agency - Singapore (Awarded by Travel Trade Gazette Asia)
- Reader's Digest Trusted Brand - Platinum (Travel Agent) (Awarded by Reader's Digest)

2008
- Reader's Digest Trusted Brand - Platinum (Travel Agent) (Awarded by Reader's Digest)

2006
- Outstanding Branding Effort (Local) (Awarded by National Association of Travel Agents
  Singapore (NATAS)

2005
-  Best Travel Agency - Singapore (Awarded by Travel Trade Gazette Asia)
-  SPBA Heritage Brand Award (Awarded by Association of Small & Medium Enterprise & Lianhe Zaobao)
-  Asia 's Top 300 Brands (Brand Portfolio, 26 Aug 2005)

2004
- Singapore Superbrands 2004/2005
- Singapore's Top 100 Brands & Number 1 Online Travel Agency (Brand Portfolio, 16 Jul 2004)
- Asia's Top 500 Brands (Brand Portfolio, 16 Jul 2004)

2003
- Tourism Host of the Year (Travel Agency) (Awarded by Singapore Tourism Board)
- Best Singapore Travel Experience - China (Awarded by Singapore Tourism Board)

2002
- Travel Agency of the Year (Awarded by Singapore Tourism Board)

2001
- Travel Agency of the Year - Merit Award (Awarded by Singapore Tourism Board)
   Best Agency Award (Awarded by Travel Trade Gazette Asia)
- Top Innovator Award (Awarded by TravelWeekly East)
- Golden Web Award: Best Website - Outbound Operators (Awarded by TravelWeekly East)
- Best Travel Website (Awarded By Australian Tourist Commission)
- Tourism Medal (Awarded by French Minister of Tourism)

2000
- Enterprise Award, Singapore Business Awards
   (Awarded by The Business Times and
  DHL Worldwide Express)
- New Age Agent (Awarded by TravelAsia Magazine)
- Best Travel Website (Awarded by Australian Tourism Commission)
- Best Travel Agency - Singapore (Awarded by Travel Trade Gazette Asia)

1999
- Tour Operator of the Year Outbound (Awarded by Travel Asia Magazine)
- Best Travel Agency - Singapore (Awarded by Travel Trade Gazette Asia)

1998
- Gold Circle Award (Awarded by Singapore Tourism Board)
- Golden Kiwi Award (Awarded by New Zealand Tourism Board)
- Koala Award (Awarded by Australia Travel Industry for outstanding contribution to Australian Tourism - South East Asia)
- Partnership Award (Awarded by Australia Travel Industry)

1997
- Best Performing Travel Agent Outing to Turkey (Awarded by Republic of Turkey Ministry of Tourism)
- Tourism Host of the Year (Awarded by Singapore Tourist Promotion Board)

1995
- Travel Agency of the Year (Awarded by Singapore Tourist Promotion Board)

1994
- Number One Achievement Award (Awarded by The Queensland Tourist & Travel Corporation)
- Travel Agent of the Year (Awarded by Travel News Asia)

1992
- Best Travel Agent (Awarded by Australia Travel Industry)

1991
- Travel Agent of the Year (Awarded by Travel News Asia)

1990
- Travel Agent of the Year (Awarded by Travel News Asia)

1987
- Travel Agency of the Year (Awarded by Singapore Tourist Promotion Board)